Stadium Operations Manager Jobs in Arizona (NOW HIRING)

As AAG continues to expand its event portfolio and attendance, operational excellence has become a strategic priority. This leadership role will oversee the planning, coordination, and flawless execution of all events while ensuring exceptional guest experiences through strong cross-functional leadership.

Position Summary

• Lead the operational execution of all AAG events (including but not limited to basketball, volleyball, baseball/softball, pickleball, soccer, concerts, festivals, corporate functions, and special events).
• Serve as the primary point of contact for operational execution from planning through post-event review.
• Direct event-day operations, anticipate challenges, and make informed real-time decisions.
• Ensure all fieldhouses and complexes are event-ready and operating at the highest standards.
• Work with internal directors, clients, vendors and local entities to anticipate needs including, but not limited to, staging, seating, audio/visual, electrical, signage, and load-in & out.
• Identify and solve operational gaps to ensure coverage, smooth event operations, and strong financial performance.

• Coordinate with internal departments (Event Services, Facilities, Custodial, Guest Relations, Security, Food & Beverage, Sports Revenue, Business Development, Marketing, and IT) and external tenants and partners to ensure cohesive, coordinated execution.
• Lead internal operational planning meetings to ensure alignment and accountability across departments.
• Develop staffing plans, schedules, SOPs, event playbooks, forecasts, and contingency plans.
• Partner with executive leadership on strategic initiatives, venue utilization, and capital improvements.

• Champion a 'White Glove' guest experience and culture of hospitality.
• Think proactively, pivot quickly, and present creative solutions to operational challenges.
• Drive continuous improvement through analytics, post-event reviews, and process enhancements.
• Build collaborative relationships with tournament directors, partners, vendors, and internal stakeholders.

• Prepare operational reports, dashboards, budgets, forecasts, labor analytics, and after-action reviews.
• Monitor operational performance metrics and recommend improvements.
• Partner with Finance and applicable department leads to optimize labor planning and operational resources.
• Ensure compliance with company policies and applicable federal, state, and local regulations.
• Assist in additional duties, special projects, and events as needed.

• Bachelor's degree in Business, Sports Management, Event Management, or related field preferred.
• 8–10 years of progressive operations leadership experience in sports, entertainment, hospitality, or other event-driven environments.
• Proven ability to lead cross-functional teams and large-scale operations.
• Strong financial, analytical, organizational, and communication skills.
• Proficiency with Microsoft Office and operational management systems.
• Demonstrated leadership experience with the ability to direct, motivate, and manage a diverse team in a fast-paced, high-volume environment.
• Ability to make sound, rapid decisions under pressure and handle high-stress situations with a calm and professional demeanor.
• Excellent communication and interpersonal skills with the ability to interact effectively with staff, guests, vendors, and law enforcement.
• Valid Arizona driver’s license required.

• Flexible schedule including evenings, most weekends, holidays, and extended event schedules.
• Must be able to tolerate moderate to loud noise levels and high-energy event environments. 
• Work in varying temperature conditions - including outdoor environments in Arizona heat - during events at AAG; work may continue during adverse weather conditions.
• Requires extended periods of standing, walking, and active “Grounds” presence; sitting for long periods is not typical of this role.
• Physical ability to respond quickly in emergency situations, direct traffic, and assist with operational tasks as needed.
• Ability to occasionally lift up to 25–40 lbs.