The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of ... Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning ...
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of ... Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning ...
Act as a senior technical resource for clients, architects, contractors, and project teams * Build ... Associate-level professional looking for a larger platform We're looking for someone with: * 8-12 ...
Quick apply
Act as a senior technical resource for clients, architects, contractors, and project teams * Build ... Associate-level professional looking for a larger platform We're looking for someone with: * 8-12 ...
Senior Software Developer, Application Support (Remote First)
Toronto, ON · Remote
CA$104K - CA$145K/yr
Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex ...
Senior Software Developer, Application Support (Remote First)
Toronto, ON · Remote
CA$104K - CA$145K/yr
Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex ...
Elevate the technical bar by mentoring and coaching engineers and other senior technical leaders, in addition to providing mentorship to Junior, Intermediate, and Senior mobile associates. Basic ...
Elevate the technical bar by mentoring and coaching engineers and other senior technical leaders, in addition to providing mentorship to Junior, Intermediate, and Senior mobile associates. Basic ...
Associate Principal Electrical Engineering
CA$120K - CA$150K/yr
Associate Principal, Electrical Engineering - Commercial & Retail Sector Location: North York ... Provide senior technical oversight for power distribution, emergency power, lighting and controls ...
Associate Principal Electrical Engineering
CA$120K - CA$150K/yr
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Senior Associate, Salesforce Technical Consultant
CA$84K - CA$134K/yr
... Senior Associate level. We are looking to appoint our future leaders... people who want to demonstrate their technical capability... people who have the vision and foresight to take their career to ...
Senior Associate, Salesforce Technical Consultant
CA$84K - CA$134K/yr
... Senior Associate level. We are looking to appoint our future leaders... people who want to demonstrate their technical capability... people who have the vision and foresight to take their career to ...
Senior Equipment Technician - Life Sciences Manufacturing
Toronto, ON · On-site
CA$22.40 - CA$30.80/hr
As a Senior Equipment Technician - Life Sciences Manufacturing , you will manage and perform ... Minimum High School Diploma or equivalent with 5+ years of relevant experience, Technical/Associate ...
Senior Equipment Technician - Life Sciences Manufacturing
Toronto, ON · On-site
CA$22.40 - CA$30.80/hr
As a Senior Equipment Technician - Life Sciences Manufacturing , you will manage and perform ... Minimum High School Diploma or equivalent with 5+ years of relevant experience, Technical/Associate ...
Associate - Electrical
Toronto, ON · On-site
The HIDI Group is seeking an experienced Associate, Base Building Electrical to join our Electrical ... Act as a senior technical resource for project teams and clients Client Relationships & Business ...
Quick apply
Associate - Electrical
Toronto, ON · On-site
The HIDI Group is seeking an experienced Associate, Base Building Electrical to join our Electrical ... Act as a senior technical resource for project teams and clients Client Relationships & Business ...
Associate - Electrical
Toronto, ON · On-site
The HIDI Group is seeking an experienced Associate, Base Building Electrical to join our Electrical ... Act as a senior technical resource for project teams and clients Client Relationships & Business ...
Associate - Electrical
Toronto, ON · On-site
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Lead, Fabric Developer
Toronto, ON · On-site
As the senior technical resource within the team, the Team Lead provides day-to-day guidance, prioritisation support, and mentorship to Fabric Developers and Associate Developers, helping elevate ...
Lead, Fabric Developer
Toronto, ON · On-site
As the senior technical resource within the team, the Team Lead provides day-to-day guidance, prioritisation support, and mentorship to Fabric Developers and Associate Developers, helping elevate ...
Digital Operations, Senior Associate
CA$84K - CA$134K/yr
We are seeking a Senior Associate to support client engagements focused on complex operations and ... Work effectively with both business and technical stakeholders. What You'll Bring: Your skills ...
Digital Operations, Senior Associate
CA$84K - CA$134K/yr
We are seeking a Senior Associate to support client engagements focused on complex operations and ... Work effectively with both business and technical stakeholders. What You'll Bring: Your skills ...
The opportunities to contribute to the team in this Senior Associate role may include (but are not ... Providing technical assessment/audit and guidance to clients on the adequacy of cyber security ...
The opportunities to contribute to the team in this Senior Associate role may include (but are not ... Providing technical assessment/audit and guidance to clients on the adequacy of cyber security ...
As a Senior Associate, you bring a high degree of ownership and accountability, a strong technical understanding of programmatic nuances, and a passion for mentoring junior team members. Key ...
As a Senior Associate, you bring a high degree of ownership and accountability, a strong technical understanding of programmatic nuances, and a passion for mentoring junior team members. Key ...
Description Senior Associate, Core Tax Toronto, Calgary (Hybrid) About Alvarez & Marsal Alvarez ... Review the work of Associates and provide day-to-day coaching and technical guidance to support ...
Description Senior Associate, Core Tax Toronto, Calgary (Hybrid) About Alvarez & Marsal Alvarez ... Review the work of Associates and provide day-to-day coaching and technical guidance to support ...
As a CMAAS Senior Associate, unlock your potential and embrace the chance to drive meaningful ... Researching technical accounting matters and building your technical accounting knowledge to be ...
As a CMAAS Senior Associate, unlock your potential and embrace the chance to drive meaningful ... Researching technical accounting matters and building your technical accounting knowledge to be ...
The Senior Associate leads incident response and recovery engagements end to end: scoping ... Direct technical workstreams across containment, forensics, identity remediation, and ...
The Senior Associate leads incident response and recovery engagements end to end: scoping ... Direct technical workstreams across containment, forensics, identity remediation, and ...
Senior Associate, Planning
Toronto, ON · On-site
... thinking with technical excellence. At the heart of our work is a clear and purposeful design ... The role of the Senior Associate is to help lead our team to deliver pragmatic, forward-thinking ...
Senior Associate, Planning
Toronto, ON · On-site
... thinking with technical excellence. At the heart of our work is a clear and purposeful design ... The role of the Senior Associate is to help lead our team to deliver pragmatic, forward-thinking ...
IRM/GRC Technologies Senior Associate
CA$65K - CA$109K/yr
As anIRM/GRC Technologies Senior Associate,unlock your potential and embrace the chance to drive ... Develop GRC/IRM business functional and technical requirements, document functional design, process ...
IRM/GRC Technologies Senior Associate
CA$65K - CA$109K/yr
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Senior Associate, Paid Social
Toronto, ON · On-site
As the Senior Associate, Paid Social , you will be responsible for supporting and leading the day ... Technical and analytical mindset with strong problem-solving skills and exceptional attention to ...
Senior Associate, Paid Social
Toronto, ON · On-site
As the Senior Associate, Paid Social , you will be responsible for supporting and leading the day ... Technical and analytical mindset with strong problem-solving skills and exceptional attention to ...
Technical Lead, Guidewire
Thornhill, ON · On-site +1
Associates share in each other's successes, drive change and support each other while cultivating a ... Prior experience as a Senior Developer or Technical Lead required * Guidewire ACE Certified Please ...
Technical Lead, Guidewire
Thornhill, ON · On-site +1
Associates share in each other's successes, drive change and support each other while cultivating a ... Prior experience as a Senior Developer or Technical Lead required * Guidewire ACE Certified Please ...
Sr Technical Associate information
What is a Sr Technical Associate?
Sr Technical Associates are experienced professionals who provide advanced technical support and expertise within an organization. They are responsible for troubleshooting complex issues, implementing technical solutions, and often mentoring junior staff. Their duties may span areas such as IT support, engineering, or laboratory work, depending on the industry. Typically, they have several years of experience and possess specialized knowledge relevant to their field.
What are some typical collaboration scenarios a Sr Technical Associate can expect when working on cross-functional projects?
As a Sr Technical Associate, you will often collaborate closely with software developers, quality assurance teams, and project managers to ensure project milestones are met. This may involve participating in daily stand-up meetings, coordinating technical requirements, and troubleshooting complex issues that span multiple disciplines. You are also likely to mentor junior associates and provide technical insights during design and review sessions, making teamwork and clear communication essential parts of your role.
What are the key skills and qualifications needed to thrive as a Sr Technical Associate, and why are they important?
To thrive as a Sr Technical Associate, you need advanced technical expertise in your field, a relevant bachelor's degree (often in engineering, computer science, or a related discipline), and several years of hands-on experience. Familiarity with specialized software, databases, programming languages, and often certifications such as ITIL, CompTIA, or vendor-specific credentials are typically required. Strong problem-solving abilities, effective communication, and teamwork skills set top performers apart in this role. These skills and qualities are crucial for delivering high-quality technical support, driving process improvements, and ensuring successful project outcomes.
What is the difference between Sr Technical Associate vs Technical Associate?
| Aspect | Sr Technical Associate | Technical Associate |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications, 2+ years experience | Bachelor's degree, entry-level certifications, 0-1 year experience |
| Work Environment | Technical teams, project-based tasks, client interactions | Support roles, routine technical tasks, supervised environment |
| Employer & Industry Usage | IT, engineering, manufacturing sectors | IT, engineering, manufacturing sectors |
The main difference between a Sr Technical Associate and a Technical Associate lies in experience, responsibilities, and expertise. The senior role involves more complex tasks, mentorship, and project leadership, while the entry-level position focuses on supporting technical functions under supervision.
What cities near Pickering, ON are hiring for Sr Technical Associate jobs?
Cities near Pickering, ON with the most Sr Technical Associate job openings:
Full-time
Medical, Dental
Re-posted 18 days ago
Job description
Some of what you will do:
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical Support Agents. This individual will be responsible for taking more complex cases, recognizing the underlying problem, performing troubleshooting, resolving problem calls, and following up with users to confirm proper resolution. This individual will require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts. Also, be required to be available via pager for afterhours support on a four-week rotational basis.
Specifically, You Will:
Support level one agents to resolve complex issues.
Provides second level system support to all retail stores and home office users from escalations of Technical support Agents.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Have a good understanding of Staples environment and equipment. Working with Point-of-Sale systems, PC's, AS400, telecommunication, Networks, RF scanners and other hardware.
Collaborates cross-functionally with Network Analysts, Application Specialists, and Telecommunication teams to diagnose and resolve technical issues efficiently.
Contribute ideas and observations to the Sr. Manager of Service Delivery and Technical Support Team Lead in order to improve the efficiency of the Support team in achieving KPIs.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.
Some of what you need:
Degree or Diploma in Computer Networking or related discipline.
A+, Network +, CCENT, or MCP Certification an asset.
2-3 years of working at the Staples Canada Support Centre or equivalent experience.
Staples Store Experience is an asset.
Physical demands/working conditions:
Office environment
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.