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Sr Operations Representative Jobs in Toronto, ON

Bmo

Senior Service Representative

Toronto, ON

Senior Service Representative MANDATE The Senior Service Representative provides specialized ... This role requires experience in Trade Finance Operations, a strong background in processing Import ...

Quadreal

Operations Manager

Toronto, ON · On-site

This is a senior operational leadership role for a technically strong professional who thrives in a ... Chair monthly Operations and OH&S team meetings; represent the property on QuadReal's national OH&S ...

Socket.dev

Sr. Director Operations & Sales

Mississauga, ON · On-site

$130 - $190/hr

Represents Operations on committees and task forces as required. * In collaboration with the Vice ... The Senior Director Operations & Sales: * Minimum of 10 years of progressive leadership positions ...

PwC

Digital Operations, Senior Associate

Toronto, ON · On-site

CA$84K - CA$134K/yr

AsaDigital Operations, Senior Associate,unlock your potential and embrace the chance to drive ... The posted salary range represents the expected hiring range for PwC locations in major city ...

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Sr Operations Representative information

What is a Sr Operations Representative?

Sr Operations Representatives are experienced professionals who oversee and coordinate daily operational activities within a company or department. They ensure that processes run smoothly, handle complex customer or client issues, and often assist in training or mentoring junior staff. Their role may also involve monitoring compliance, improving efficiency, and supporting management in implementing new policies or procedures. Typically, Sr Operations Representatives have in-depth knowledge of company operations and play a key role in achieving organizational goals.

What are the key skills and qualifications needed to thrive as a Sr Operations Representative?

To thrive as a Sr Operations Representative, you need a solid understanding of operational processes, strong analytical abilities, and experience in customer service or business administration, typically supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems, CRM software, and proficiency in Microsoft Office are commonly required, along with knowledge of industry-specific platforms. Excellent communication, problem-solving, and organizational skills help you manage tasks efficiently and build strong client relationships. These abilities ensure smooth daily operations, effective issue resolution, and the delivery of high-quality service to both internal and external stakeholders.

What are some common challenges faced by a Sr Operations Representative, and how can they be effectively managed?

Sr Operations Representatives often handle complex tasks such as process optimization, issue resolution, and cross-departmental coordination. Common challenges include managing high volumes of transactions, addressing unexpected operational disruptions, and ensuring compliance with company policies. To effectively manage these challenges, it's important to leverage strong organizational skills, maintain clear communication with team members and stakeholders, and stay up-to-date on operational best practices. Proactively identifying potential bottlenecks and using data-driven approaches can also help streamline workflows and minimize errors.

What is the difference between Sr Operations Representative vs Operations Specialist?

AspectSr Operations RepresentativeOperations Specialist
Required CredentialsHigh school diploma; some roles prefer associate or bachelor’s degree; relevant certificationsHigh school diploma; certifications may be beneficial
Work EnvironmentOffice setting; customer service and administrative tasksOffice or warehouse; process coordination and support
Employer & Industry UsageCommon in logistics, manufacturing, and service industriesUsed across various industries including logistics, retail, and manufacturing
Search & Comparison IntentOften compared for roles involving operations support and coordinationCompared for roles focusing on process improvement and support

The main difference is that Sr Operations Representatives typically handle more complex customer interactions, oversee operational processes, and may have leadership responsibilities, whereas Operations Specialists focus on supporting daily operations, process execution, and coordination. Both roles require similar credentials and are common in similar industries, but the Sr Operations Representative often involves more customer-facing and supervisory duties.

Is operations a high paying job?

The salary for a Sr Operations Representative varies depending on industry, location, and experience, but it is generally considered a mid- to high-level position with competitive pay. Salaries often range from $50,000 to $80,000 annually, with potential for bonuses and benefits. Skills in process management, communication, and problem-solving can influence earning potential.

What are 5 careers in operations?

Careers in operations include roles such as Operations Manager, Supply Chain Analyst, Logistics Coordinator, Production Supervisor, and Business Process Analyst. These positions involve managing workflows, optimizing efficiency, and coordinating resources within organizations, often requiring skills in project management and familiarity with tools like ERP systems.

What does a senior operations representative do?

A senior operations representative manages and oversees daily business operations, ensuring efficiency and compliance. They handle customer service, coordinate between departments, analyze performance metrics, and may use tools like CRM or ERP systems to optimize processes.

What are popular job titles related to Sr Operations Representative jobs in Toronto, ON?

For Sr Operations Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Sr Operations Representative jobs in Toronto, ON look for?

The top searched job categories for Sr Operations Representative jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Sr Operations Representative jobs?

Cities near Toronto, ON with the most Sr Operations Representative job openings:

Sr Operations Representative jobs near you
Infographic showing various Sr Operations Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Operations Manager - Service Centre

DHL Express (Canada), Ltd.

Brampton, ON • On-site

Full-time

Posted 8 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 324 frontline employees who took The Breakroom Quiz

36th of 64 rated delivery companies

Job description

What makesDHL great? Our People! We know eachemployee's individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. 
DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives. 
Start YOUR career withDHL today... 
DHL Express currentlyhas an opening for anSenior Operations Manager - Service Centre  in our Brampton, ON facility

 
How will you contribute to the success of DHL?

  • Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanningcompliance; and overall service quality.

  • Responsibility for the cost optimization of the facility.

  • Manage employee/labour relations through appropriate application of Collective Agreement.

  • Manage all local Human Resources issues in alignment with Human Resources team.

  • Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents.

  • Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry.

  • Assist in the development of the long & short-range service centre objectives and plans for attainment.

  • Prepare the service centre profit plan and submit for approval and execution.

  • Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.

  • Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.

  • Provide leadership, through appropriate decision-making, communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.

  • Ensure staff compliance with established Company standards, policies and procedures, i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.

  • Keep informed on general business conditions and activities of current and potential competitors.

  • Process branch paperwork and prepare required reports & statistics.

  • Where applicable and as required, travel to and manage of outlying depots.

  • Achievement of area branch track & trace targets

  • Implement continuous improvement initiatives


Do you have what it takes?

  • Excellent interpersonal skills.

  • Proven experience and success in leadership positions.

  • Demonstrated general accounting, finance & administration experience.

  • Good communication skills - written & verbal.

  • Demonstrated ability to successfully manage multiple tasks/priorities.

  • Implemented measurements & strategies to attain goals within time constraints.

  • Proven work experience in a union environment and negotiation skills.

  • Demonstrated analysis & problem-solving skills.

  • Word processing & spreadsheet experience.

  • 3-5 years management experience in a medium to large service company, preferably transportation.

  • University degree (in appropriate discipline) or equivalent experience.

  • Demonstrated experience implementing quality/ process improvement initiatives

Thank you for your application. Those selected for an interview will be contacted. 

All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position. 

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. 

Internal Transfer Application Form Link: Internal Transfer Application Form (Employee)  - Fill out for


Employment Type: FULL_TIME

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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