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Sr Operations Engineer Jobs in Raleigh, NC (NOW HIRING)

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Enterprise Systems Engineer V (DevOps)

Durham, NC · On-site +1

$126K - $244K/yr

This Enterprise Systems Engineer , playing a senior DevOps Engineer role ,exists to build a secure, enterprise-grade AI workflow platform that teams can trust for high-impact automations, reducing ...

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Sr Operations Engineer information

See Raleigh, NC salary details

$35K

$82.7K

$131.2K

How much do sr operations engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for sr operations engineer in Raleigh, NC is $82,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $91,400.00 per year, depending on experience, location, and employer.

What is a Sr Operations Engineer?

Sr Operations Engineers are senior professionals responsible for overseeing and optimizing the operational processes of an organization. They ensure that systems and infrastructure run efficiently, troubleshoot complex issues, and often lead teams in implementing best practices for reliability and scalability. Their role may involve collaborating with other departments, managing projects, and ensuring compliance with safety or industry standards. Typically, Sr Operations Engineers have several years of experience and strong technical backgrounds.

What are the key skills and qualifications needed to thrive as a Sr Operations Engineer?

To excel as a Sr Operations Engineer, you need a strong background in systems engineering, troubleshooting, and infrastructure management, typically supported by a degree in engineering or computer science. Familiarity with cloud platforms (like AWS or Azure), automation tools (such as Ansible or Terraform), and relevant certifications (e.g., AWS Certified Solutions Architect) are highly valued. Excellent problem-solving abilities, communication, and leadership skills help you navigate complex projects and mentor junior team members. These skills and qualities are crucial for ensuring reliable operations, minimizing downtime, and driving continuous improvement within technical environments.

How does a Sr Operations Engineer typically collaborate with other departments to ensure smooth technical operations?

As a Sr Operations Engineer, collaboration with other departments is crucial for maintaining efficient and reliable operations. You will often work closely with development teams to implement new features, coordinate with IT and security teams to ensure compliance and system integrity, and partner with customer support to resolve technical issues quickly. Regular cross-functional meetings and clear communication channels are standard, enabling you to proactively address potential operational challenges and drive continuous improvement across the organization.

What is the difference between Sr Operations Engineer vs Operations Engineer?

AspectSr Operations EngineerOperations Engineer
Required CredentialsBachelor's degree, experience in operations, certifications like Six Sigma or PMP often preferredBachelor's degree in engineering, operations, or related field; certifications are a plus but not always required
Work EnvironmentTypically in larger companies or complex projects, overseeing processes and teamsInvolved in daily operations, process improvements, and supporting operational functions
Employer & Industry UsageUsed across manufacturing, tech, logistics, and energy sectorsCommon in manufacturing, tech, and service industries

The main difference is that Sr Operations Engineers usually have more experience, handle complex projects, and may oversee teams, while Operations Engineers focus on supporting daily operations and process improvements. Both roles require a solid understanding of operational processes, but the senior role involves greater responsibility and strategic planning.

What are popular job titles related to Sr Operations Engineer jobs in Raleigh, NC?

For Sr Operations Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Sr Operations Engineer jobs in Raleigh, NC look for?

The top searched job categories for Sr Operations Engineer jobs in Raleigh, NC are:

Sr Operations Engineer jobs near you
Infographic showing various Sr Operations Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $82,655 per year, or $39.7 per hour.

Senior Manager IT - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 29 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities & Qualifications
Duties and Responsibilities:
Leadership & Operational Management
  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations
  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives
  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance
  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

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Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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