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Sr Operation Manager Jobs (NOW HIRING)

IntouchCX

Senior Operations Manager

Altamonte Springs, FL · On-site

$80K - $90K/yr

We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role ...

Amazon

Sr. Operations Manager

Windsor, CT

The Sr. Operations Managers are responsible for all aspects ... of operation or functions at the site. Additional responsibilities include managing and leading a ...

Amazon

Sr. Operations Manager

Windsor, CT · On-site

The Sr. Operations Managers are responsible for all aspects ... of operation or functions at the site. Additional responsibilities include managing and leading a ...

Amazon

Sr. Operations Manager

Akron, OH · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

Amazon

Sr. Operations Manager

Wilmington, DE

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

Amazon

Sr. Operations Manager

Akron, OH

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

Amazon

Sr. Operations Manager

Wilmington, DE

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

Amazon

Sr. Operations Manager

Wilmington, DE

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

Amazon

Sr. Operations Manager

Wilmington, DE

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Responsible for overall performance of either Inbound or Outbound operation, including safety ...

NOV, Inc.

Sr. Operations Manager

Yukon, OK · On-site

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...

NOV, Inc.

Sr. Operations Manager

Yukon, OK · Remote

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for ...

Amazon

Sr. Operations Manager

Moreno Valley, CA · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Outbound operation, including safety, quality and customer experience • Sets and clarifies ...

Amazon

Sr. Operations Manager

Fontana, CA · On-site

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives ... Outbound operation, including safety, quality and customer experience • Sets and clarifies ...

Amazon

Senior Operations Manager

Woodbury, MN · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Senior Operations Manager

San Bernardino, CA · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Senior Operations Manager

Teterboro, NJ

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

Amazon

Senior Operations Manager

Teterboro, NJ · On-site

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer ...

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All JobsSr Operation JobsSr Operation Manager Jobs

Sr Operation Manager information

See salary details

$39K

$98.7K

$159.5K

How much do sr operation manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for sr operation manager in the United States is $98,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What does a Sr Operation Manager do?

A Sr Operation Manager oversees the daily operations of a company or specific department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, optimizing workflows, setting goals, and implementing strategies to improve productivity and profitability. Additionally, Sr Operation Managers monitor performance metrics, handle budgeting, and work to resolve operational issues, making sure that organizational objectives are met. Their role often involves cross-functional collaboration and leadership to support business growth.

What is the difference between Sr Operation Manager vs Operations Supervisor?

AspectSr Operation ManagerOperations Supervisor
ResponsibilitiesOversees multiple departments, develops strategic plans, manages budgets, and leads large teamsManages daily operations, supervises staff, ensures workflow efficiency
Required CredentialsBachelor's degree, often with experience in management or operations; certifications like PMP or Six Sigma are commonHigh school diploma or associate degree; experience in operations preferred
Work EnvironmentCorporate offices, large facilities, or multiple locationsOn-site in specific operational areas or facilities
Industry UsageCommon in manufacturing, logistics, retail, and corporate sectorsTypically found in retail stores, manufacturing plants, or service industries

The Sr Operation Manager holds a higher strategic and managerial role, overseeing broader functions and teams, while the Operations Supervisor focuses on daily operational tasks and staff supervision. Both roles are essential in ensuring efficient operations, but they differ in scope, responsibilities, and required credentials.

What are the key skills and qualifications needed to thrive as a Sr Operation Manager, and why are they important?

To thrive as a Sr Operation Manager, you need strong leadership abilities, analytical skills, and a proven track record in operations management—often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with ERP systems, Lean Six Sigma certifications, and project management tools like Asana or SAP is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you inspire teams and drive operational improvements. These competencies ensure efficient processes, effective team management, and the achievement of organizational goals.

How does a Sr Operation Manager typically collaborate with cross-functional teams to drive operational excellence?

As a Sr Operation Manager, you'll regularly work alongside departments like finance, HR, supply chain, and quality assurance to ensure processes run smoothly and efficiently. This collaboration often involves leading meetings to align on objectives, troubleshooting cross-departmental issues, and implementing best practices gathered from various teams. Strong communication and relationship-building skills are key, as you'll be responsible for harmonizing different perspectives and driving consensus toward shared goals. You may also mentor team leads and provide updates to executive leadership, ensuring everyone is informed and engaged in operational improvements.
More about Sr Operation Manager jobs
What cities are hiring for Sr Operation Manager jobs? Cities with the most Sr Operation Manager job openings:
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Sr Operation Manager jobs near you
Infographic showing various Sr Operation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $98,723 per year, or $47.5 per hour.

Senior Operations Manager

IntouchCX

Altamonte Springs, FL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 26 days ago

IntouchCX rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

53rd of 71 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you!
As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Senior Operations Manager to drive performance and operational excellence for our partners. Our ideal candidate is a leader with a drive to deliver extraordinary results. This role requires a fearless attitude and a passion to contribute to our culture.
As Senior Operations Manager, You Will...
  • Ensure proper planning, staffing, and direction of operational functions
  • Review team performance daily to ensure optimal production is reached
  • Ensure proficient training and staff development is achieved across all teams
  • Develop and execute motivational incentives on the floor
  • Be responsible for ramp-up drives and goals
  • Analyze reports and program data, highlighting Key Performance Indicators (KPIs)
  • Create action plans for continuous improvement
  • Ensure Service Level Agreements are met with optimum quality & service
  • Authorize and coordinate staffing schedule changes
  • Participate in partner calls and meetings

As Senior Operations Manager, You Have...
  • 5 to 7 years of management experience in the call center industry
  • A post-secondary diploma or degree with a major in Business
  • Client relationship management experience
  • Experience with managing budgets and understanding statistics
  • Experience maintaining and developing operational statistics, financial management information and results reporting
  • Excellent communication skills, both verbal and written
  • Above average organizational and time management skills
  • Ability to work under tight deadlines
  • Ability to implement change and innovation
  • Ability to communicate with various positions and departments

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Senior Operations Manager...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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