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Sr Csr Jobs in Rio Rancho, NM (NOW HIRING)

Circle K

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsSr Csr JobsSr Csr Jobs in Rio Rancho, NM

Sr Csr information

See Rio Rancho, NM salary details

$11

$21

$33

How much do sr csr jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for sr csr in Rio Rancho, NM is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.99 per hour, depending on experience, location, and employer.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
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Sr Csr jobs near you

Senior Customer Service Representative

Verdes Cannabis

Albuquerque, NM • On-site

$18 - $19.23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Senior Customer Service Representative
Verdes Cannabis | New Mexico
Full-Time | 40 Hours per Week | Compensation $18+/hr DOE
Take the Next Step in Your Cannabis Career
Verdes Cannabis is looking for an experienced and dependable Senior Customer Service Representative to provide exceptional client service while supporting daily dispensary operations and guiding the CSR team.
The Senior CSR works closely with store management to maintain strong customer service, accurate inventory and cash controls and a positive, organized work environment.
What You'll Do
  • Provide friendly, knowledgeable and professional service to every client.
  • Identify clients' needs and make thoughtful product recommendations.
  • Stay current on cannabis products, promotions and New Mexico cannabis regulations.
  • Support CSRs with daily responsibilities, questions and client concerns.
  • Train and mentor new employees.
  • Provide regular peer coaching and help maintain a collaborative team environment.
  • Reinforce store policies, procedures and service standards.
  • Receive, count and enter incoming products into LeafLogix.
  • Audit Dutchie inventory against the sales floor and backstock daily.
  • Maintain accurate transactions, client records, inventory counts and cash drawers.
  • Complete safe counts and opening and closing cash drawer counts.
  • Review and respond to store emails during each shift.
  • Restock products and maintain a clean, organized dispensary.
What We're Looking For
  • Experience in customer service, cash handling, inventory management or employee training.
  • Strong leadership, communication and organizational skills.
  • Ability to coach employees and provide clear guidance and support.
  • Exceptional internal and external customer service skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Dependable, motivated and comfortable taking initiative.
  • Ability to remain professional during high-pressure situations and changing priorities.
  • Strong data entry, time management and basic math skills.
Preferred Experience
  • Cannabis dispensary or retail leadership experience.
  • Cash control and inventory auditing experience.
  • Experience with LeafLogix, Dutchie, SharePoint and Microsoft Office.
  • Experience training or mentoring employees.
Position Requirements
  • Must be available Monday through Saturday, some Sundays and holidays.
  • Shifts may be scheduled between 8:00 am and 8:00 pm.
  • Must be able to stand for 8 to 10 hours.
  • Must be able to lift at least 50 pounds.
  • Must be able to bend, stoop, climb and reach.
  • Must be able to work in confined areas.
  • Regular and reliable attendance is required.
Why Verdes?
At Verdes, we believe in exceeding expectations, getting better every day and taking initiative. As a Senior CSR, you will have the opportunity to strengthen your leadership skills, support employee development and help create an outstanding experience for both clients and your team.
Benefits Include
  • Medical, Dental and Vision Insurance
  • Paid Time Off and New Mexico Paid Sick Leave
  • 401(k) with automatic enrollment
  • Paid Parental Leave after one year
  • Four-week Paid Sabbatical after five years
  • Employee Assistance Program
  • 25% Employee Discount
  • Loyalty Program
  • Referral Bonus Program
  • Paid Voting Leave
  • Voluntary Life and Long-Term Disability Insurance
  • Pet Insurance

Ready to take the next step in your cannabis career? Apply today and grow your leadership experience with one of New Mexico's leading cannabis companies.
Verdes Cannabis is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

Apply