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Remote Offshore Team Member Jobs in Rio Rancho, NM

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Remote (Candidate must be residing in New Mexico) Duration: 18 Months Pay: $19.90/HR on W2 We are ... team. The ideal candidate will have strong experience in customer service, inbound and outbound ...

DataAnnotation

Red Team Engineer

Albuquerque, NM · Remote

$40 - $75/hr

... remote work and setting your own schedule. We are looking for experienced cybersecurity ... That's where you come in. As a member of DataAnnotation's team, you'll work closely with ...

DataAnnotation

Red Team Engineer

Rio Rancho, NM · Remote

$40 - $75/hr

... remote work and setting your own schedule. We are looking for experienced cybersecurity ... That's where you come in. As a member of DataAnnotation's team, you'll work closely with ...

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How much do remote offshore team member jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote offshore team member in Rio Rancho, NM is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $9.28 and $18.32 per hour, depending on experience, location, and employer.
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Contact Center Agent

Contact Center Agent

BCForward

Albuquerque, NM • Remote

$19.90/hr

Contractor

Medical

Posted 18 days ago

Job description

Job Title: Contact Center Agent
Location: Remote (Candidate must be residing in New Mexico)
Duration: 18 Months
Pay: $19.90/HR on W2

Job Description

We are seeking a Contact Center Agent to join our dynamic team. The ideal candidate will have strong experience in customer service, inbound and outbound call handling, and CRM tools and a proven ability to resolve customer inquiries efficiently and deliver accurate information.


Project Operation Hours: M-F, 8 hour shifts must be flexible between 7:00 AM – 7:00 PM MST


Project Training is from 8 AM – 4:30 PM MST

Responsibilities:

  • Handle high-volume inbound calls and document interactions in the CRM.
  • Provide clear, accurate information and resolve issues on first contact when possible.
  • Escalate complex cases following defined procedures and service levels.
  • Meet or exceed performance metrics including quality, productivity, and attendance.
  • Conduct outreach phone calls and/or emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Identify and escalate appropriate issues
  • Clearly document call information and encounters in call logs
  • Recognize and alert management of risk and trends
  • Quickly transition from one task to another
  • Maintain a professional demeanor
  • Other duties as assigned


Required Skills & Qualifications:

  • Proficiency with call center software and CRM systems.
  • Strong problem-solving and active listening skills.
  • Clear verbal and written communication with professional etiquette.
  • 1+ years in a contact center, customer support role, or call center environment experience
  • 2 years of Customer Service experience
  • High School Diploma or GED
  • Proficiency with computers: Experience using the internet, email via Outlook, etc.
  • Data entry experience
  • Listening, verbal, and written communication experience
  • Microsoft Office (Excel, Word, Outlook, and Teams) experience
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location


Preferred Skills:

  • Familiarity with workforce management tools and ticketing systems.
  • Experience working in metrics-driven environments with QA frameworks.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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