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Sql Technical Support Role Jobs (NOW HIRING)

TalentWave

Technical Support Specialist

Chicago, IL · On-site

In order to be successful in this role, you will need to have a deep understating of networking ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

About the Role: We are seeking a Technical Support Engineer to support our world-class packet ... Knowledge of SQL * Knowledge of Network management protocols (SNMP) * Physical layer diagnostic ...

Collabera

Technical Support

Carrollton, TX · On-site

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax ... Working knowledge of SQL 2008 R2 preferred. Must be knowledgeable in supporting Internet Browsers ...

Metrc LLC

Technical Support Engineer

This role goes beyond traditional support by combining deep troubleshooting with a developer ... SQL, or similar) to automate repetitive troubleshooting and reduce time-to-resolution. • Identify ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

About the Role As a Technical Support Engineer , you'll be the linchpin in ensuring our systems run ... Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our ...

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

$55K - $65K/yr

This role requires frequent jobsite travel and the ability to independently diagnose and resolve ... Technical Support * * Provide ongoing technical support for remote jobsites and office employees

Horwitz Inc

Technical Support Specialist

New Hope, MN · On-site

This role requires frequent jobsite travel and the ability to independently diagnose and resolve ... Technical Support * * Provide ongoing technical support for remote jobsites and office employees

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

This role requires professional fluency in Mandarin Chinese. About the Role We are seeking a ... Solid SQL skills and hands-on experience with MySQL * Understanding of big data ecosystems, such as ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting ... Hands-on experience working with SQL and databases * Proficient in a modern programming language ...

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Sql Technical Support Role information

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How much do sql technical support role jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for sql technical support role in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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For Sql Technical Support Role jobs, the most frequently searched job titles are:

Infographic showing various Sql Technical Support Role job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist - Evening

Oklahoma City, OK • On-site

Relativity
See more jobs at Relativityexternal

$54K - $80K/yr

Other

Posted 3 days ago

New

Job description

Posting Type

Remote/Hybrid

Job Overview

The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base, this role demands adeptness in diagnosing, troubleshooting, and resolving sophisticated software and network-related issues. The Application Analyst will engage with customers through frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms, and strengthening Relativity knowledge.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Product Support. The working hours are a 9-hour Monday-Friday shift ranging from 1pm-2am CST with a 1-hour meal break, and the evening shift offers a compensation differential.

Job Description and Requirements

Key Responsibilities

  • Technical Support& Troubleshooting:Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents.

  • Knowledge Expertise: Developexpertisein the company's products and services, proactively aidingcustomersand partnering with senior team members for resolving complex incidents.

  • TicketManagement: Efficiently create, categorize, update, escalate, and resolve tickets while ensuringaccuratedocumentation in Salesforce for historical data and reporting accuracy.

  • Communication:Maintainresponsive communication withcustomers, adhering to service levelagreementsand updating tickets promptly.

  • Collaboration and Reporting: Work collaboratively with team members across different verticals for quality service delivery and inform management about significant issues affecting performance,customerperception, and project progress.


Required Skillsand Expectations

  • Technical Proficiency:Demonstratesinitiative inacquiringnew skills in SQL, the Relativity platform, and troubleshooting routine technical issues.Developsknowledge of Relativity products in assigned vertical. Has basic knowledge of standard procedures and workflows. Holds Relativity certifications as applicable.

  • Customer Service Excellence:Commitment to providing exemplary customer service asguided and outlined in SLAs.Proven customer support experience, ideally within a tech or SaaS environment.Customer-focused approach with agrowingunderstanding of customer expectationsand perspectives.

  • Analytical & Problem-Solving:Can solve basic problemswithknown strategies to prevent problems.Documentsissues and resolutions accurately,usesknowledgebase articlesfrequentlyfor resolution.

  • Time Management: Ability to manageand prioritizemultiple tickets of technical complexitywith guidance.

  • Commitment to Values:Demonstratescommitment to the Relativity's Core Values, contributing to a positive and collaborative team environment.

  • Certifications:Preferred attainment ofRelativity Professional Title (RelativityOneCertified Professional andRelativityOneReview Professional)within 6 monthsof start date.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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