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Spectrum Jobs in Marion, IA (NOW HIRING)

Crystal Group

Test Engineer

Hiawatha, IA · On-site

Use of full range instrumentation including oscilloscopes, spectrum analyzers, network analyzers * Operating large stationary machinery including Thermotron's, vibe tables, or EMC antenna arrays

Crystal Group

Test Engineer

Hiawatha, IA · On-site

Use of full range instrumentation including oscilloscopes, spectrum analyzers, network analyzers * Operating large stationary machinery including Thermotron's, vibe tables, or EMC antenna arrays

Crystal Group

Test Engineer

Cedar Rapids, IA · On-site

Use of full range instrumentation including oscilloscopes, spectrum analyzers, network analyzers * Operating large stationary machinery including Thermotron's, vibe tables, or EMC antenna arrays

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All JobsSpectrum JobsSpectrum Jobs in Marion, IA

Spectrum information

What are Spectrum jobs?

Spectrum jobs refer to employment positions at Spectrum, a telecommunications company that provides internet, television, and phone services across the United States. Jobs at Spectrum span a wide range of roles, including customer service representatives, field technicians, sales associates, network engineers, IT specialists, and corporate positions. Working at Spectrum typically offers competitive pay, benefits, and opportunities for career growth. Employees often receive training and support to advance within the company, making it a popular choice for those seeking stable employment in the telecommunications industry.

What are the key skills and qualifications needed to thrive as a Spectrum technician?

To thrive as a Spectrum Technician, you need a solid understanding of electronics, telecommunications systems, and troubleshooting, typically supported by a high school diploma or associate degree in a related field. Familiarity with cable testing equipment, signal analyzers, and industry certifications such as SCTE or CompTIA are often required. Strong customer service, problem-solving abilities, and effective communication make technicians stand out when working with clients in the field. These skills ensure reliable service installations, prompt issue resolution, and high customer satisfaction in a technically demanding environment.

What are some common challenges faced by customer service representatives at Spectrum, and how can new hires best prepare for them?

Customer Service Representatives at Spectrum often encounter challenges such as handling a high volume of customer inquiries, managing difficult or upset customers, and staying updated with frequent changes in products and services. New hires can best prepare by developing strong communication and problem-solving skills, familiarizing themselves with Spectrum’s offerings, and utilizing available training resources. Additionally, seeking support from experienced colleagues and participating in team meetings can help new employees adapt more quickly and deliver excellent service.

What is the difference between Spectrum vs Cable Technician?

AspectSpectrumCable Technician
CredentialsHigh school diploma, technical training, certificationsHigh school diploma, technical training, certifications
Work EnvironmentOffice, customer sites, technical facilitiesCustomer homes, technical sites
Industry UsageTelecommunications, internet, TV servicesTelecommunications, cable TV installation and repair
Common Search IntentCompany-specific roles, service provider jobsInstallation, troubleshooting, repair jobs

Both Spectrum and Cable Technician roles require similar credentials and work environments, focusing on telecommunications and cable services. Spectrum is a specific company, while Cable Technician is a broader job title used across multiple providers. The roles often overlap in duties like installation and troubleshooting, but Spectrum positions are tied to the company's specific operations and policies.

Is Spectrum a good job to work for?

Spectrum offers a range of roles, including customer service, technical support, and installation positions, often requiring strong communication and technical skills. Employee experiences vary, with some citing good benefits and opportunities for advancement, while others mention demanding schedules and high performance expectations.

What cities near Marion, IA are hiring for Spectrum jobs?

Cities near Marion, IA with the most Spectrum job openings:

Spectrum jobs near you
Infographic showing various Spectrum job openings in Marion, IA as of August 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 100% In-person job distribution.

Mission Critical Account Service Coordinator

Cedar Rapids, IA • On-site

Baker Group
Specialized Design Services • 1 - 10 employees
Learn more about Baker Groupexternal

Full-time

Re-posted 23 days ago

Job description

PURPOSE

The Mission Critical Account Service Coordinator will communicate with Mission Critical clients to determine service needs, assign and schedule technicians and enter necessary data into computer database for tracking purposes in our Cedar Rapids location.  Performs related work as required.

The primary responsibility of this role is to effectively meet client needs by strategically and efficiently managing workforce deployment. When executed successfully, dispatch plays a critical role in driving the organization’s success and profitability. Additionally, this role focuses on fostering the “Client for Life” concept, ensuring exceptional service for both new and existing clients.

This is a fully in-person position, with work taking place on-site.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be constructed as exclusive or all inclusive. Other duties may be required and assigned.

  • Communicate with Mission Critical clients thru their preferred means of communication to determine needs.
  • Provide daily coordination and support to Mission Critical Project Managers and Field Staff
  • Collaborate with other Service Coordinators to adjust labor needs
  • Troubleshoot problems over the phone to prepare technicians for work.
  • Schedule and notify service technicians on mission critical sites of work order assignments.
  • Review all work orders and record details of the service to be performed.
  • Receive check-in calls from the service technicians and inform them of the next job to respond to.
  • Create new work order/job numbers, enter work performed, and maintain Spectrum.
  • Create and maintain XOi workflows dedicated to Mission Critical operations
  • Maintain client repair records using computer database to track detailed history of the work performed at their sites.
  • Assist with billing questions as needed. 
  • Evaluate work completed in Spectrum and XOi to ensure optimal billing profitability.
  • Maintain the Field Connect dispatching board to ensure effective and efficient use of technician capacity.
  • Collaborate with Mission Critical team to maintain and update service contracts. 
  • Possess a thorough understanding of the service work order module and service contract within Spectrum.
  • Actively engage in all aspects of dispatch operations.
  • Handle various reporting tasks as requested. 

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

  • High school diploma
  • Two to four years of experience in service dispatching or related field
  • Familiarity with standard concepts of HVAC , Electrical, Plumbing or Automation, preferred
  • Proficient in keyboarding and computer applications, including Excel, Word, and Outlook


MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

  • Ability to build and maintain positive interpersonal relationships with internal team members, as well as team members at all levels of the organization
  • Demonstrates a professional and courteous telephone demeanor
  • Ability to handle a multi-lined phone system for client calls
  • Skilled in follow-up and follow through with technicians and clients
  • Ability to prioritize and address urgent tasks efficiently
  • Capable of managing multiple tasks with attention to detail
  • Strong problem-solving skills

 

ENVIRONMENTAL ADAPTABILITY

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 10 pounds occasionally
  • May have occasional visits to a job site which would require periods of standing, walking and/or climbing stairs

EQUIPMENT/TOOLS

  • Spectrum
  • Microsoft Word, Excel, Outlook
  • Field Connect and XOi

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.

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