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Spectrum Retention Jobs in Kansas (NOW HIRING)

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Spectrum Retention information

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$19.6K

$54.7K

$76.3K

How much do spectrum retention jobs pay per year?

As of Sep 12, 2026, the average yearly pay for spectrum retention in Kansas is $54,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum Retention still have a retention department?

Spectrum Retention is a department within Spectrum responsible for customer retention and account management. It typically continues to operate as part of the company's customer service and sales teams, focusing on retaining customers through negotiations and offers. The department's existence and functions may vary based on company restructuring or strategic changes.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may include performance-based incentives and a fast-paced environment, with schedules often including evenings and weekends. Overall, it can be a stable position for those interested in telecommunications and customer support.

What are popular job titles related to Spectrum Retention jobs in Kansas?

For Spectrum Retention jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Spectrum Retention jobs in Kansas look for?

The top searched job categories for Spectrum Retention jobs in Kansas are:

Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Kansas as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,731 per year, or $26.3 per hour.

Mental Health Therapist - 1099 Contractor - Kansas

Wichita, KS • On-site

Lyra Health
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about Lyra Healthexternal

Contractor

Re-posted 5 days ago

Job description

About Lyra
 
Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates.

About the Opportunity
 
Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With our advanced matching technology, supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling).
 
This opportunity is a great fit if you’re an independently licensed clinical therapist interested in providing culturally responsive, evidence-based therapy for children, adults, couples, and/or families. We encourage clinicians to apply who have experience with caseloads that include a comprehensive spectrum of mental health needs, from milder presentations to more complex and severe support. This opportunity is a great fit for providers seeking well-matched and motivated clients, administrative and marketing support, and easy invoicing with quick payments. The ability to work with clients in person through your private or group practice is strongly preferred. We are looking for clinicians who are able to work with clients in these locations: Wichita, Liberal, Lenexa, Hays, Garden City, Dodge City, Pratt, Marysville, Junction City, Iola, Independence, Great Bend, Concordia, Colby, and Chanute
Requirements:
  • Master’s or doctoral degree from a clinical track (e.g., MSW, MFT, MC, MMHC, PhD, PsyD)
  • Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action
  • Experience and commitment to providing evidence-based treatments (e.g., ACT, CBT, CPT, DBT) and clinical best practices (e.g., measurement based care, promoting skills practice)
  • Ability to provide care to children, adults, couples, and/or families with a strong preference for in-person care delivery
  • Must have office space with ability to see clients in Kansas area
  • Experience managing risk and responding to clinical crises, as needed
  • Full-time resident of the United States
Here are some of the advantages to joining the Lyra provider network:
  • Connect with highly compatible clients thanks to Lyra’s powerful matching algorithm technology
  • Set your own schedule, without a minimum hours requirement
  • Let Lyra clients easily book appointments with the Lyra Calendar feature, which seamlessly integrates with your calendar
  • Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround
  • Access Lyra’s experienced clinical consultations team to get rapid support with your Lyra clients as well as access a range of specialty group consultation meetings
  • Have peace of mind with Lyra’s 24/7 Care Navigation team for crisis support 
  • Upskill your knowledgebase with access to Lyra’s large collection of free and relevant CE credited courses approved by APA, ASWB, and NBCC
  • Stay in the know with monthly newsletters and robust Help Center resources just for Lyra providers
  • Access to exclusive provider events with Lyra’s clinical leaders 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this contract position, your data will be processed as per Workforce Privacy Notice. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.