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Spectrum Retention Jobs in Kansas (NOW HIRING)

MCI Careers

Human Resources Generalist

Wichita, KS · On-site

$36K - $40K/yr

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

Busey Bank

Special Assets Officer

Leawood, KS · On-site

$103K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of commercial bank customers experience financial distress; displaying tact and persuasiveness. * Interact frequently with lawyers and other outside professionals, both those retained by the ...

New

Busey

Special Assets Officer

Leawood, KS

$103K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... spectrum of commercial bank customers experience financial distress; displaying tact and persuasiveness. * Interact frequently with lawyers and other outside professionals, both those retained by the ...

MCI Careers

Human Resources Generalist

Wichita, KS · On-site

$36K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

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Showing results 21-40

All JobsSpectrum Retention JobsSpectrum Retention Jobs in Kansas

Spectrum Retention information

See Kansas salary details

$19.6K

$54.7K

$76.3K

How much do spectrum retention jobs pay per year?

As of Aug 16, 2026, the average yearly pay for spectrum retention in Kansas is $54,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $66,400.00 per year, depending on experience, location, and employer.

Is Spectrum retention a good job?

Spectrum retention roles involve customer service and sales, often requiring strong communication skills and the ability to handle customer concerns. The job may include performance targets and a commission-based component, with typical schedules involving shifts that can include evenings and weekends.

What does a Spectrum retention specialist do?

A Spectrum retention specialist is responsible for engaging with customers to retain their subscription services, addressing concerns, and offering solutions to prevent cancellations. They often use customer service skills, CRM tools, and product knowledge to improve customer satisfaction and loyalty. The role may require strong communication skills and the ability to handle challenging situations efficiently.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum retention still have a retention department?

Spectrum retention is a department within the company responsible for customer retention and account management. The retention department typically handles customer issues, offers discounts, and works to reduce churn. Its existence and structure can vary based on company policies and organizational changes.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What job categories do people searching Spectrum Retention jobs in Kansas look for?

The top searched job categories for Spectrum Retention jobs in Kansas are:

Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Kansas as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $54,731 per year, or $26.3 per hour.

Relationship Executive-Mid Corporate Banking-Executive Director

JP Morgan Chase

Leawood, KS

Full-time

Medical, Retirement

Re-posted 9 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

If you are customer-focused, enjoy building relationships, and collaborating with a wide spectrum of partners to provide strategic financial advice to businesses, a role as a Relationship Executive might be perfect for you.  

As a Relationship Executive in Mid-Corporate Banking, your primary responsibility will be new client acquisition and maintaining and deepening a portfolio of relationships. You will work both independently and collaboratively to introduce our comprehensive solutions to clients. Your role involves growing and retaining profitable relationships within the Mid-Corporate Banking target market, which typically includes companies with annual revenues ranging from $100 million to $2 billion. 

Job Responsibilities 

  •  Act as a primary interface with our Mid-Cap Investment Banking Team 
  • Acquire new clients and maintaining and deepening a portfolio of relationships. 
  • Act as the interface between our financial sponsors team and portfolio companies 
  • Growing and retain profitable relationships within the Mid-Corporate Banking target market 
  • Champion a culture of innovation and a customer centric mindset 
  • Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships 
  • Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies 

Required Qualifications, Capabilities and Skills 

  • Seven plus years of lending or credit support related experience with a focus on business relationships 
  • Understanding of Commercial Banking products and services 
  • Methodical approach to market activities and prospecting, demonstrate proven client relationship skills, and can engage with CEOs and CFOs 
  • Ability to collaborate with internal partners and resources 
  • Demonstrated experience of meeting or exceeding sales goals 
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines 
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners  
  • Deep local connections and market knowledge 
  • Corporate finance expertise and strong transaction execution skills  
  • FINRA Series 79, 63 and Securities Industry Essentials licenses required or must obtain within 180 days of hire 

Preferred Qualifications, Capabilities and Skills 

  • Bachelor's degree and formal credit training  
  • Sales management, business development skills, proficiency in building and maintaining positive client relationships 
  • Experience with Financial Sponsors, Direct Lending and Capital Markets Solutions. 
  • Strong creative solution, problem solving abilities, flexible to changing business priorities and ability to multitask 
  • Excellent business judgment, strategic thinking, self-directed, proactive and creative 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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