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Spectrum Retention Jobs in Kansas (NOW HIRING)

MCI Careers

Human Resources Generalist

Wichita, KS

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

Busey

Commercial Special Assets Officer

Leawood, KS

$103K - $134K/yr

... spectrum of commercial bank customers experience financial distress; displaying tact and persuasiveness. * Interact frequently with lawyers and other outside professionals, both those retained by the ...

MCI Careers

Human Resources Generalist

Wichita, KS · On-site

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

MCI Careers

Human Resources Generalist

Wichita, KS · On-site

$36K - $40K/yr

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

MCI Careers

Human Resources Generalist

Wichita, KS · On-site

$36K - $40K/yr

... retention, ensure compliance with state and federal regulations, and provide comprehensive HR ... In addition, they will own programs that run across a broad spectrum of HR processes. To be ...

Vantage MedTech

Customer Excellence Manager

Olathe, KS · On-site

VMT's capabilities cover the complete spectrum of the medical device manufacturing product life ... retention rates and revenue visibility over multiple years. With its full suite of design and ...

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All JobsSpectrum Retention JobsSpectrum Retention Jobs in Kansas

Spectrum Retention information

See Kansas salary details

$19.6K

$54.7K

$76.3K

How much do spectrum retention jobs pay per year?

As of Sep 12, 2026, the average yearly pay for spectrum retention in Kansas is $54,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,600.00 and $66,400.00 per year, depending on experience, location, and employer.

What is a Spectrum Retention Specialist?

A Spectrum Retention Specialist is a customer service professional who works for Spectrum, a telecommunications company, with the primary responsibility of retaining existing customers. They handle calls from customers who are considering canceling their service, offering solutions such as discounts, upgrades, or troubleshooting to address concerns and persuade customers to stay. Retention specialists need strong communication and problem-solving skills, as well as a deep understanding of Spectrum's products and services. Their main goal is to reduce customer churn and maintain a positive customer relationship.

What are the key skills and qualifications needed to thrive as a Spectrum Retention Specialist?

To thrive as a Spectrum Retention Specialist, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and retention tools like billing platforms is typically required. Outstanding communication, active listening, and persuasive negotiation skills help you connect with customers and address their concerns. These competencies are crucial for successfully retaining customers, reducing churn, and supporting business growth.

What are some common challenges faced by Spectrum Retention Specialists, and how can they be addressed on the job?

Spectrum Retention Specialists often encounter challenges such as managing difficult customer conversations, handling high call volumes, and meeting retention targets. Successfully addressing these issues requires patience, strong communication skills, and in-depth knowledge of Spectrum's products and services. Building rapport with customers, actively listening to their concerns, and offering tailored solutions can improve retention rates. Ongoing training and support from team leaders also help specialists stay updated on best practices and policies, making it easier to overcome daily challenges.

What is the difference between Spectrum Retention vs Spectrum Customer Service Representative?

AspectSpectrum RetentionSpectrum Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering retention incentives.Handles general customer inquiries, account management, and technical support.
Required SkillsStrong communication, negotiation, and problem-solving skills.Customer service, technical knowledge, and communication skills.
Work EnvironmentCall centers or remote settings, primarily outbound and inbound calls.Call centers, retail locations, or remote, mainly inbound calls.
CertificationsTypically no specific certifications required, but customer service experience preferred.Customer service experience and technical knowledge often preferred.

While both roles involve customer interaction within the Spectrum industry, Spectrum Retention specialists focus on preventing customer churn through targeted retention strategies, whereas Spectrum Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps in choosing the right career path or job focus within the industry.

Does Spectrum Retention still have a retention department?

Spectrum Retention is a department within Spectrum responsible for customer retention and account management. It typically continues to operate as part of the company's customer service and sales teams, focusing on retaining customers through negotiations and offers. The department's existence and functions may vary based on company restructuring or strategic changes.

Is Spectrum retention a good job?

Spectrum retention roles typically involve customer service and sales, requiring strong communication skills and product knowledge. The job may include performance-based incentives and a fast-paced environment, with schedules often including evenings and weekends. Overall, it can be a stable position for those interested in telecommunications and customer support.

What are popular job titles related to Spectrum Retention jobs in Kansas?

For Spectrum Retention jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Spectrum Retention jobs in Kansas look for?

The top searched job categories for Spectrum Retention jobs in Kansas are:

Spectrum Retention jobs near you
Infographic showing various Spectrum Retention job openings in Kansas as of August 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,731 per year, or $26.3 per hour.

Medical Office Receptionist

Kansas City, KS • On-site

Northland Family Care
Outpatient Health Care • 11 - 50 employees
Learn more about Northland Family Careexternal

$18 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Replies within 24 hours
Benefits:
  • 401(k)
  • Health insurance
  • Paid time off

The ideal candidate for this receptionist type position will have a minimum of 1-3 years of medical office experience. Excellent communication skills are essential. A knowledge of medical terminology and computer skills are a must.
Job duties include but are not limited to:
• Providing information to patients
• Obtain patient signature on specified documents
• Schedule follow-up appointments
• Enter patient recall information
• Verify phone number for referrals
• Answer phones and schedule appointments
• Confirm appointments for next business day
• Clerical duties as assigned
Qualifications:
• High school diploma or general equivalency diploma (GED) (Required)
• Minimum one year recent experience working in a medical facility as a patient services representative (PSR) or check-out person. (Preferred)
Skills:
• Skill in tact and diplomacy in interpersonal interactions
• Accurate typing skills
• Ability to operate general office equipment
• Ability to manage multi-line phone system
Abilities:
• Ability to learn and retain information regarding procedures
• Ability to project a pleasant and professional image
• Ability to plan, prioritize, and complete delegated tasks
• Ability to demonstrate compassion and caring in dealing with others
• Work in team atmosphere
Schedule:
After introductory period schedule will be 9- 5:30 Monday & Friday; 10 - 6:30 Tuesday, Wednesday & Thursday. You must be able to work this schedule.
Compensation: $18.00 - $20.00 per hour
Our Practice
At Northland Family Care your health is our primary concern
Founded in 1935 by Dr. Glenn Hendren and continued on by the late Dr. Richard Bowles, Northland Family Care has been serving Liberty and the surrounding area for over 83 years; we have a deep commitment to our patients and our community. Our practice provides a full spectrum of quality healthcare for your entire family, newborn to elderly.
As our Northland community continues to expand, so does our family of service-oriented medical and administrative professionals. Our staff currently includes two board-certified physicians and six nurse practitioners, as well as a comprehensive nursing staff consisting of RN's, LPN's and medical assistants.
Northland Family Care is one of few remaining independent practices that also provide hospital inpatient care. All of our physicians see inpatients at Liberty hospital, ensuring continuity of care and peace of mind for our patients and their families.

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