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Spectrum Customer Service information

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$10

$19

$27

How much do spectrum customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for spectrum customer service in Rancho Cucamonga, CA is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Rancho Cucamonga, CA?

For Spectrum Customer Service jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Spectrum Customer Service jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Spectrum Customer Service jobs?

Cities near Rancho Cucamonga, CA with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,954 per year, or $19.2 per hour.

Mid Market Account Executive, Spectrum Business

SPECTRUM

Irwindale, CA

$57K/yr

Full-time

Re-posted 18 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking for a role where your consultative sales expertise and drive for results can make a real impact? As a Mid Market Account Executive at Spectrum, you will engage business clients to deliver tailored voice, data and video solutions, guiding them toward smarter communication strategies within your designated territory. Your efforts will strengthen client relationships and fuel Spectrum’s growth in the enterprise space. 


How You Will Make an Impact 

  • Conduct consultative needs analysis with prospective clients to develop tailored product solutions 
  • Design and present compelling sales proposals and product presentations for small, medium and large businesses 
  • Achieve monthly revenue quotas by driving data, phone and video sales within your sales territory 
  • Generate leads by initiating telephone outreach, making cold call visits and networking at industry events 
  • Qualify new leads and coordinate site surveys, submitting return on investment analyses to sales management 
  • Maintain accurate sales databases to track activity and customer information 
  • Collaborate with Account Management and business services teams to ensure seamless handoff of sold accounts and ongoing client retention 
  • Participate in sales meetings and training sessions to enhance your skills 

Working Conditions 

  • Office-based role  

What You Will Bring to Spectrum 

Required Qualifications 

Education 

  • High school diploma or general education degree required (GED) 

Experience 

  • Experience in a consultative sales role  

Skills 

  • Read, write, speak and understand English 
  • Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks 
  • Proven networking, negotiation and closing abilities 
  • Valid and active State driver’s license with safe driving record 

Preferred Qualifications 

Education 

  • Bachelor’s degree in a business-related field   

Experience 

  • 3+ years of sales experience exceeding revenue quotas, preferably selling data, voice or video solutions in the telecommunications B2B industry 

Skills 

  • Strong experience using CRM systems such as SalesForce 
  • Proficiency with Microsoft Excel, Word, PowerPoint and Outlook 

#LI-DP1
SCM230 2026-81524 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $57,400.00 and $113,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition, this position has a commission earnings target starting at $72,600.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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