Spectrum Customer Service Jobs in Manchester, TN

Overview Abacus Technology is seeking a Land Mobile Radio (LMR) Technician to provide technical support of communications instrumentation for the Arnold Engineering Development Complex (AEDC) at Arnold AFB. This is a full-time, represented position. Responsibilities * Manage all Trunked LMR (TLMR) and LMR assets in accordance with Air Force guidelines and regulations. * Manage and track issuance and turn-in of TLMR/LMR equipment. * Ensure users complete all required documentation prior to issuance of TLMR/LMR equipment. * Provide a receipt to customers for equipment turned in for repair. In the event equipment is no longer repairable, the contractor shall obtain COR approval and turn the equipment in to the appropriate base supply function for disposal. * Utilize priority shipping for parts as necessary to meet restoral times. * Coordinate the configuration and operation of the TLMR/LMR system with the Installation Spectrum Manager and Government COR. * Operate and configure the TMLR system (programming radios, assigning announcement and talk groups, etc.). * Recommend and make additions, deletions, and modifications to the TLMR infrastructure and LMR equipment as necessary to meet the operational requirements of AEDC customers. * Remove and install mobile radios, repeaters, base stations, antennas, and remotes according to the manufacturer's equipment safety and grounding requirements, to include lightning arresters, to provide protection to the equipment. * Provide customer service and administrative support for the TLMR and LMR functional areas. * Provide the following support: process and coordinate equipment repairs, process requirements, process and coordinate the DD Form 1367, Commercial Communication Work Order, with inventory management, and provide customer service and general administrative support. * Safeguard and limit access of LMR Network Management applications to authorized personnel only. * Generate, safeguard, and implement encryption for all LMRs that utilize LMR Core infrastructure and adhere to AFIMSC/PMO policy regarding keyset changeover schedule. * Inhibit all lost or stolen assets from RF connection to LMR infrastructure equipment. * Evaluate communications hardware and software and troubleshoot LAN/MAN/WAN and other network-related problems. * Provide technical expertise for performance and configuration of networks; perform general LAN/MAN/WAN administration; provide technical leadership in the integration and test of complex large-scale computer integrated networks; schedule conversions and cut overs; and coordinate with all affected users and sites. * Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components; design and optimize network topologies and site configurations; plan installations, transition and cut overs of network components and capabilities; and coordinate requirements with users and suppliers. * Develop efficient, effective solutions and methods of information transfer to meet customer needs by applying knowledge in one or more of the following disciplines: fiber optic technologies, Asynchronous Transfer Mode (ATM), optical technologies (i.e., LMR, cellular/personal communication service voice and data, LAN/WAN) architectures, including wireless networks and all associated protocols. * Meet with Government personnel and contractor personnel to formulate and review delivery order plans and deliverable items. * Maintain the non-cable plant and non-switching systems (i.e., microwave radios, UPS equipment, multiplexers, antennas, LAN/CAN/MAN/WAN equipment, VTC equipment, phones, land mobile radios (LMR) Air Traffic Control and Landing Systems (ATCALS) and Meteorological and Navigational Aid (METNAV)) and those provided by the contractor under this contract. Qualifications 3+ years experience supporting technical instrumentation. Associate's degree or technical diploma in electronics. Must be Security+ CE certified. Must have formal training or experience with the following: P25 digital trunking; Motorola brand LMR equipment; radio frequency principles; and antenna theory and components. Capable of interfacing with a wide variety of other trades including electricians and telephone technicians. Utilize a wide variety of instruments, tools, and equipment necessary to perform assigned duties. Able to analyze and understand instruments and circuits. Able to operate electronics tools associated with the trade. Able to read and work from blueprints. Able to use good judgment and common sense when performing job functions. Able to follow written and verbal instructions in English. Able to work in confined spaces. Must be able to lift and carry up to 30lbs. Able to reach above shoulders, use fingers and hands, and distinguish colors. Proficient in MS Office. Must hold a valid driver's license. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled