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Spectrum Call Center Jobs in Riverside, CA (NOW HIRING)

Lobel Financial Corporation

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Call Center Monitoring Specialist

Anaheim, CA · On-site

$23 - $25/hr

Position Overview The Call Center Monitoring Specialist monitors and evaluates collector ... Company Description Lobel Financial is a full-spectrum auto financing solution that specializes in ...

Lobel Financial Corporation

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Quality Assurance Specialist - Auto Finance Collections

Anaheim, CA · On-site

$23 - $25/hr

... call center operations, loan servicing, quality assurance, or a related field is preferred ... Company Description Lobel Financial is a full-spectrum auto financing solution that specializes in ...

sweetgreen

Spectrum - Kitchen Lead

Irvine, CA

$21.43/hr

As a Culinary Lead (what we call a Kitchen Lead at Sweetgreen), you are the food quality expert in ... As we grow, we are committed to developing our people across our restaurants and support center so ...

sweetgreen

Spectrum - Kitchen Lead

Irvine, CA · On-site

$21.43/hr

As a Culinary Lead (what we call a Kitchen Lead at Sweetgreen), you are the food quality expert in ... As we grow, we are committed to developing our people across our restaurants and support center so ...

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All JobsSpectrum Call Center JobsSpectrum Call Center Jobs in Riverside, CA

Spectrum Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do spectrum call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for spectrum call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Riverside, CA?

For Spectrum Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Riverside, CA look for?

The top searched job categories for Spectrum Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Spectrum Call Center jobs?

Cities near Riverside, CA with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Monitoring Specialist

Lobel Financial Corporation

Anaheim, CA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Lobel Financial is seeking a detail-oriented Call Center Monitoring Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.


Position Overview


The Call Center Monitoring Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.


Key Responsibilities

  • Monitor and evaluate live and recorded collection calls to evaluate collector interactions with customers and third parties.
  • Measure compliance with applicable legal, regulatory, and internal policy requirements.
  • Track and report key findings and performance trends clearly to management.
  • Identify and report significant compliance concerns or collection-related issues upon discovery.
  • Partner with Management to promptly address issues or delays that may affect workflows or processing timelines and coaching strategies
  • Collaborate with QA/Compliance Teams to identify any process improvements, policy updates
  • Maintain accurate records of monitoring activities, including call summaries, notes, escalations
  • Stay updated on industry trends, emerging technologies, and best practices to monitor collection calls.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.


Qualifications

  • Education: High School or GED required, associate or bachelor’s degree in finance or related field preferred.
  • 1-3 years of experience in call center quality assurance, monitoring, or collections operations
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Excellent verbal and written communication skills for reporting and coaching.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures—or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.
  • Ability to work independently and meet tight deadlines.


Pay & Benefits

  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement




Lobel Financial is an Equal Opportunity Employer.

Company Description

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Lobel Financial is an equal opportunity employer.