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Spectrum Call Center Jobs in Washington (NOW HIRING)

Spectrum Healthcare Resources

Dermatologist

Fairfax, VA · On-site

Spectrum Healthcare Resources is hiring a civilian Dermatologist at the Fairfax Health Center in ... Lexie Pollard Call or Text: 314-744-4162 [Apply Here] style="margin: 0px;">Direct No: [Click to See ...

Hendall Inc

Chief Growth Officer (Rockville)

Rockville, MD · On-site

$225K - $300K/yr

... outreach; call center operations; and web and information technology. We are currently seeking a ... Resources to provide the full spectrum of assistance, including proposal management, contracts ...

Hendall Inc

Chief Growth Officer

Rockville, MD · On-site

$225 - $300/hr

... outreach; call center operations; and web and information technology. We are currently seeking a ... Resources to provide the full spectrum of assistance, including proposal management, contracts ...

ICONMA

Active Directory Engineer

Mclean, VA · On-site

$53.25 - $69.75/hr

Company Description Our Unique Capabilities We have a unique ability to provide a full spectrum of ... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ...

Hendall

Chief Growth Officer

Rockville, MD

$225K - $300K/yr

... outreach; call center operations; and web and information technology. We are currently seeking a ... Resources to provide the full spectrum of assistance, including proposal management, contracts ...

Hendall Inc

Chief Growth Officer

Rockville, MD · On-site

$225K - $300K/yr

... outreach; call center operations; and web and information technology. We are currently seeking a ... Resources to provide the full spectrum of assistance, including proposal management, contracts ...

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How much do spectrum call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for spectrum call center in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Washington?

For Spectrum Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Washington look for?

The top searched job categories for Spectrum Call Center jobs in Washington are:

What cities in Washington are hiring for Spectrum Call Center jobs?

Cities in Washington with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Assistant Communication Center Manager

Alexandria, VA • On-site

Spectra Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Spectra Credit Unionexternal

$63K - $75K/yr

Other

Posted 9 days ago

Job description

Assistant Communication Center Manager
Company: Spectra Credit Union
Location: Alexandria, VA
Are you a service-focused leader who thrives on coaching teams, improving operational performance, and creating exceptional member experiences? If you're passionate about developing employees and driving results in a fast-paced environment, Spectra Credit Union is looking for an experienced Assistant Communication Center Manager to join our team.
Position Overview
The Assistant Communication Center Manager supports the daily operations of the Communication Center, helping to enhance member satisfaction, service quality, operational efficiency, and employee engagement.
The ideal candidate is a collaborative and member-focused leader who excels at coaching employees, improving performance, and fostering a culture of service excellence across all communication channels.
What qualities are we looking for in an Assistant Communication Center Manager?
  • Member Service Focused
  • Strong Leader and Coach
  • Relationship Builder
  • Strategic Problem Solver
  • Results Driven
  • Adaptable and Self-Motivated
  • Effective Communicator
  • Team-Oriented Collaborator
  • Organized and detail-oriented
  • Positive and Professional
  • Decision Maker
  • Continuous Improvement Mindset

The position's essential duties include the following:
  • Direct, develop, coach, and motivate Communication Center team members.
  • Provide ongoing feedback, performance coaching, and development opportunities.
  • Assist with onboarding, training, and employee development initiatives.
  • Conduct team meetings to communicate service goals, operational updates, and departmental initiatives.
  • Monitor employee performance metrics and coach staff to improve member experience, productivity, and service quality.
  • Assist in resolving member escalations and employee concerns.
  • Support the planning and execution of initiatives that align with strategic and departmental goals.
  • Monitor call quality, service standards, and performance metrics to ensure exceptional member service.
  • Foster a culture of member-centric service excellence and continuous improvement.
  • Support efforts to strengthen member relationships and promote products and services that meet member needs.
  • Monitor daily Communication Center operations, including service levels, call volumes, response times, and productivity goals.
  • Assist with workforce management activities, including scheduling, forecasting, staffing adjustments, and queue management.
  • Analyze operational reports and performance metrics to identify trends and improvement opportunities.
  • Ensure compliance with departmental procedures, service standards, and regulatory requirements.
  • Support the implementation of new products, services, technologies, and operational processes.
  • Maintain compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control requirements.
Education & Experience
  • Associate degree or completion of a specialized course of study at a business or trade school required. Equivalent relevant work experience may be considered.
  • Two to five years of related experience in leadership, supervision, call center operations, member service, contact center operations, or a financial institution environment.
  • Contact center, customer service, or supervisory certifications preferred.
  • Demonstrated leadership, coaching, and employee development experience.
  • Knowledge of contact center operations, workforce management, quality assurance, and service metrics.
  • Strong analytical, decision-making, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency with contact center systems, CRM platforms, workforce management tools, and Microsoft Office applications.
Why Join Spectra Credit Union?
At Spectra Credit Union, we believe our employees are our greatest asset. As the Assistant Communication Center Manager, you'll play a key role in developing talent, enhancing the member experience, and driving operational excellence while helping your team achieve success.
Are you ready to build a more vibrant future? This is more than a job; it's an opportunity to lead, inspire, and make a meaningful impact on both employees and members every day.

Apply