ZipRecruiter

Log In

1

Spectrum Call Center Jobs in Michigan (NOW HIRING)

Spectrum Health

Nutrition Services Tech

Troy, MI

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

Nutrition Svcs. Attendant

Troy, MI · On-site

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

Nutrition Services Attendant

Troy, MI · On-site

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

Nutrition Services Tech

Troy, MI

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

Nutrition Services Tech

Royal Oak, MI · On-site

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

Nutrition Services Attendant

Troy, MI · On-site

This includes answering phones in the call center, assembling patient trays, cleaning and sanitizing dishes and equipment, delivering and picking up meal trays, and managing stock. Communication and ...

Spectrum Health

APP - CRNA - OB/GYN

Grand Rapids, MI · On-site

$283K/yr

... spectrum, and fetal care center in conjunction with Helen DeVos Children's hospital. Competitive annual base salary of $283,250. Call pay is in addition to the annual base - with further income ...

next page

Showing results 1-20

All JobsSpectrum Call Center JobsSpectrum Call Center Jobs in Michigan

Spectrum Call Center information

See Michigan salary details

$9

$15

$21

How much do spectrum call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for spectrum call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Michigan?

For Spectrum Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Michigan look for?

The top searched job categories for Spectrum Call Center jobs in Michigan are:

What cities in Michigan are hiring for Spectrum Call Center jobs?

Cities in Michigan with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Medical Call Center Representative

Eastlake Cardiovascular PC

Saint Clair Shores, MI • On-site

$14.25 - $18.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Medical Call Center and Customer Service Representative – Full Time or Part Time
St. Clair Shores Location

Job Summary
Eastlake Cardiovascular, PC is a large cardiovascular medical practice dedicated to providing the most advanced diagnostic, preventive and therapeutic options for the entire spectrum of cardiac and vascular diseases. We are a well-established cardiovascular practice with over 100 employees, with three locations, and are committed to fostering a collaborative and professional work environment where team members thrive.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers competitive benefits, including medical, dental, vision through BCBS, Short-Term Disability (STD), paid holidays, PTO, and a weekly 8-hour shift schedule.

Responsibilities and Duties

  • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
  • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
  • Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
  • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
  • Schedule, reschedule, and cancel appointments accurately and efficiently.
  • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
  • Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
  • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
  • Relay non-clinical test results or direct patients to the appropriate provider.
  • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
  • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
  • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

  • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
  • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
  • Excellent organizational skills with attention to detail and accuracy.
  • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
  • Ability to multitask and prioritize in a fast-paced medical office environment.
  • Self-motivated, team-oriented, and adaptable to evolving needs.
  • Prior experience in a medical office or similar setting preferred.

Benefits

  • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
  • 401k Option and Company paid Short-Term Disability for eligible full time
  • Paid time off - vacation and sick time (Combined Time Off - CTO)
  • A supportive and team-oriented workplace with a focus to work-life balance.
  • Opportunities for professional growth within a supportive team environment.

Schedule

  • Full time or part time positions at our St. Clair Shores and Rochester Hills office.
  • Monday through Friday, 8-hour shifts with no night or weekend shifts.

We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!

How to Apply
Submit your updated resume or CV with a brief cover letter outlining your relevant experience to email/online application link.

Apply