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Spectrum Call Center Jobs in Connecticut (NOW HIRING)

ICONMA

Mainframe IT Project Manager

Hartford, CT

$99K - $117K/yr

Company Description Our Unique Capabilities We have a unique ability to provide a full spectrum of ... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ...

Sarian, Inc.

Network Administrator

Bolton, CT · On-site

Understanding of wireless standard RF spectrum and channels * Understanding different AP ... Independently handling major incident and actively participate in troubleshooting bridge call

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Spectrum Call Center information

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$10

$17

$23

How much do spectrum call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for spectrum call center in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

How is it working at Spectrum call center?

Working at a Spectrum call center involves handling customer inquiries related to services such as internet, TV, and phone. Employees typically work in a fast-paced environment, using tools like customer relationship management (CRM) software, and may be required to work in shifts, including evenings and weekends. Customer service skills and product knowledge are important for success in this role.

Does Spectrum offer remote work options?

Spectrum call center jobs often offer remote work options, especially for customer service representatives, with some positions providing full-time remote schedules. Candidates typically need a reliable internet connection and a quiet workspace to perform their duties effectively.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What are popular job titles related to Spectrum Call Center jobs in Connecticut? For Spectrum Call Center jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Spectrum Call Center jobs in Connecticut look for? The top searched job categories for Spectrum Call Center jobs in Connecticut are:
Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,442 per year, or $17 per hour.

Mainframe IT Project Manager

ICONMA

Hartford, CT

$99K - $117K/yr

Other

Re-posted 19 days ago

Job description

Company Description

Our Unique Capabilities

We have a unique ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire); Bulk Buy Staff Augmentation; Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc.


Our Staff Members

Our in-house team offers a broad range of Information Technology, Engineering, Accounting/ Finance, Scientific/Clinical, Professional, Mortgage, Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise.

Our Recruiting

Management and staff members at ICONMA understand that our greatest assets are our highly skilled and professional consultants. Because of this, we have created a work environment which fosters career development, stability and personal growth. The result for our customers' is a knowledgeable and stable consulting staff whom they can depend on to operate more productively and to improve profitability, top-line growth, customer service, and cost management.


Job Description
Mainframe IT Project Manager
Location: Hartford, CT
Duration: 6 months with possible contract to hire
Description:
- Host Mainframe background leveraging Cobol and Endeavor
- Partner with on/offshore vendor resource in a Project Collaboration Sourcing Model
- HR Management 5-6 Employees
- Application Development and Maintenance demand and capacity planning for Strategic Projects, Enhancements and Defect Resolution
- Soft skills - Leadership Presence
Plans at an operational level and manages the effective use of resources. Leads assigned staff to implement and/or maintain a medium system or multiple smaller systems and/or assigned project(s).
Primary Job Duties & Responsibilities:
Manages team of 6 employees and partners with GSO team that is scaled based on demand; GSO engagement is leveraging the Project Collaboration Sourcing model
Manages the PI Property Suite of systems comprising of HOMES, Homeowners, CCF, City Database, and Agency Interface
Manages to the operational plan for assigned information systems and/or projects of business unit significance Transforms business specifications into cost-effective information systems applications through resource/staffing plans, prioritizes work and manages within established budget objectives
Provides the division and business areas management with timely and accurate information regarding the performance of the assigned system(s) Responsible for all aspects of human resource management of staff
Qualification
Nice to Have
Administration and Management
Employee management
Report Compiling
Arts and Humanities
Technical Writing
Clerical
Data analysis
Scheduling
Customer and Personal Service
Troubleshoot
Programming Tools
System Design
Qualifications
Mainframe background leveraging Cobol and Endeavor,  partners with GSO team that is scaled based on demand; GSO engagement is leveraging the Project Collaboration Sourcing model. Manages the PI Property Suite of systems comprising of HOMES, Homeowners, CCF, City Database, and Agency Interface


Additional Information

Accounting and Finance experience required. Ideal experience is mix of agency and corporate so that they know how to work within the corporate structure (processed and hierarchy).

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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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