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SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

• Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
• Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
• Train staff on customer service, anticipating guest needs, and problem resolution
• Enforce proper safety practices with staff and leads
• Coordinate and enhance time management for the team
• Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
• Create and maintain in-person and online training materials
• Oversee performance management for Spaceport Operations staff
• Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
• Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
• Obtain multiple bids from competing contractors by creating scopes of work
• Perform job walk-downs with vendors, engineers, supervisors, and managers
• Create RFPOs and assist buyers with vendor selection
• Ensure purchase orders are accurate with no cost overruns
• Work closely with Spaceport Development, Facilities, Culinary, and Hospitality teams

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

• Experience opening new operations and/or creating operational procedures from the ground up
• Experience leading a team within the hospitality or operations industry
• Advanced knowledge of customer service and problem resolution
• Experience with Microsoft Office and Outlook
• Excellent communication skills, both written and verbal
• Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations
• Experience in a corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with high-volume, complex multidisciplinary operations
• Experience leading groups of 10 or more staff members
• Eye for aesthetic industrial design
• Experience with facilities within an aerospace industry
• Familiar with space planning procedures and operations
• Ability to create and update RFPOs and facilities work orders in an ERP software
• Ability to work effectively in a team environment
• Ability to make independent judgments with limited information
• Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
• Logical and strategic approach to solving problems
• Ability to read and understand basic floor plans
• Comfortable working in a high-stress environment balancing several projects at any given time, with flexibility to adjust for abrupt changes in strategic direction

ADDITIONAL REQUIREMENTS:

• Must be willing to travel to various SpaceX locations for mission critical projects, such as Moon Corps (up to 85% travel)
• Ability to provide 24/7 on-call support for emergencies and critical operations