Job DescriptionThe Health Spa Attendant provides operational support and hosts guided tours of the Spa, anticipating guests' needs and inquiries and education to guests and team members.
Responsibilities- Assist guests in the correct use of all facilities including sauna, steam room and fitness equipment
- Assist guests regarding hotel facilities in an informative and helpful way
- Learn the names and personally recognize our regular guests and members
- Ensure the smooth operation of the Spa and complete all shift duties
- Respond to inquiries providing complete details of all spa, salon, and fitness aspects
- Ensure individualized guest service through acknowledging and responding to guests needs and expectations
- If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support)
- Perform all duties while maintaining the guest's comfort
- Responsible for the cleanliness of lockers, hallways, artwork, fixtures, treatment rooms, offices, consultation rooms, steam and sauna facilities, stairwells, bathrooms and service closets
- Assist with any situation that impacts the guest experience
- Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
- Maintain linen inventory and report any linen shortages or other discrepancies to the appropriate manager or supervisor
- Ensure stocking of all spa amenities and toiletries
- Move, store, and stock furniture supplies and equipment
- Distribute linen to designated areas in the Spa in accordance with established levels in each area
- Communicate usage totals, problems, and concerns to appropriate manager
- Always maintain a clean, hygienic and neat work environment, ensuring all equipment is in safe working order
- Maintain alertness and observe safety standards to ensure guest's and team member's safety
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding THE ROW and the surrounding area to answer any questions guests may have
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
Qualifications- Strong verbal communication skills
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS- Ability to stand for long periods of time
- Seldom lifting of up to 20 lbs.
- Frequent pushing, pulling, and bending
- Work area is subject to variable temperatures
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.