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Spa Front Desk Manager Jobs in Wisconsin (NOW HIRING)

Grand Geneva Resort & Spa

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

Grand Geneva Resort and Spa

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

Marcus Hotels

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

Grand Geneva Resort

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

The Marcus Corporation

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

Marcus Hotels

Spa Front Desk

Lake Geneva, WI · On-site

$14.50 - $18.50/hr

... management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests ...

Marcus Hotels

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences. Train and mentor team members to ensure consistency in service and professionalism. Assist with onboarding ...

The Pfister Hotel

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences. Train and mentor team members to ensure consistency in service and professionalism. Assist with onboarding ...

The Pfister Hotel

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences. * Train and mentor team members to ensure consistency in service and professionalism. * Assist with onboarding ...

Marcus Hotels

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

As the Well Spa Services Supervisor at The Pfister Hotel, you will assist the Spa Director and Salon Manager by supervising daily operations, supporting staff development, and ensuring that all guest ...

The Pfister Hotel

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Act as Manager-on-Duty (MOD) as assigned, ensuring smooth guest and staff experiences. Train and mentor team members to ensure consistency in service and professionalism. Assist with onboarding ...

Pfister Hotel

Spa Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

As the Well Spa Services Supervisor at The Pfister Hotel, you will assist the Spa Director and Salon Manager by supervising daily operations, supporting staff development, and ensuring that all guest ...

The Pfister Hotel

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

The Pfister Hotel

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

Pfister Hotel

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$14 - $17.75/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

Hotels

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

Marcus Hotels

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

The Pfister Hotel

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

Marcus Hotels

Spa Front Desk - Part Time

Milwaukee, WI · On-site

$16 - $17.50/hr

Schedule, manage, and confirm appointments while maintaining accuracy and efficiency in the booking ... spa experience, encourage repeat visits, and support revenue goals. * Ensure guest inquiries are ...

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Spa Front Desk Manager information

What are the responsibilities of a spa front desk manager?

A Spa Front Desk Manager oversees the daily operations of the spa's reception area, ensuring exceptional customer service for all clients. Their duties typically include managing reservations, responding to customer inquiries, supervising front desk staff, handling billing and payments, and maintaining records. They also coordinate with therapists and other spa personnel to ensure smooth scheduling and address any client concerns. Strong organizational and communication skills are essential for this role.

How does a spa front desk manager typically collaborate with therapists and other spa staff to ensure a seamless guest experience?

As a Spa Front Desk Manager, you play a vital role in coordinating communication between the front desk, therapists, and other spa staff. You'll be responsible for managing scheduling, addressing guest requests or concerns, and ensuring that each guest's experience is personalized and smooth from arrival to departure. Regular team meetings, clear communication protocols, and proactive problem-solving are key aspects of the collaboration process. This teamwork helps maintain high service standards and fosters a positive, efficient work environment.

What are the key skills and qualifications needed to thrive as a spa front desk manager, and why are they important?

A Spa Front Desk Manager should possess strong customer service skills, organizational abilities, and experience in hospitality or spa management, often supported by an associate's or bachelor's degree in hospitality or business. Familiarity with spa booking software, point-of-sale systems, and reservation management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in creating a welcoming environment and efficiently leading front desk staff. These competencies ensure smooth spa operations, high client satisfaction, and effective team management, all critical for business success.

What is the difference between Spa Front Desk Manager vs Spa Receptionist?

AspectSpa Front Desk ManagerSpa Receptionist
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and coordinates bookingsGreets guests, schedules appointments, answers phones, and provides basic customer service
Required SkillsCustomer service, leadership, organization, and multitaskingCustomer service, communication, and basic computer skills
CertificationsOften requires experience in hospitality or spa management; certifications are a plusTypically no formal certifications required
Work EnvironmentSpa reception area, managerial settingSpa reception area, front-line customer service

The Spa Front Desk Manager and Spa Receptionist roles both operate in spa front desk environments, but the manager oversees staff and operations, while the receptionist handles guest interactions and scheduling. The manager position generally requires more experience and leadership skills, whereas the receptionist role focuses on customer service and administrative tasks.

What is the job description of a spa front desk manager?

A spa front desk manager oversees daily operations at the reception area, manages staff schedules, handles guest check-ins and check-outs, and ensures excellent customer service. They also coordinate appointments, process payments, maintain reservations, and address guest concerns, often using booking software. Strong communication, organizational skills, and knowledge of spa services are essential for this role.

What cities in Wisconsin are hiring for Spa Front Desk Manager jobs?

Cities in Wisconsin with the most Spa Front Desk Manager job openings:

Spa Front Desk Manager jobs near you

Spa Front Desk

Grand Geneva Resort & Spa

Lake Geneva, WI • On-site

$14.50 - $18.50/hr

Other

Posted 26 days ago

Job description

Description

Position Purpose
Greet and check guests in and out, book appointments, sign up and renew memberships.
Essential Functions
- Check guests in and out for spa appointments.
- Provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer system.
- Respond to guest requests and handle guest issues or report complaints to management.
- Remain calm and alert, especially during emergency.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or resort, outlet information and services.
- Greet and welcome guest as they arrive at the spa.
- Perform other duties as assigned.
Position Requirements
- High school diploma or equivalent required.
- Prior spa experience preferred.
- Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to work a flexible schedule including nights, weekends and holidays.
Reporting Relationship
This position reports to the Front Desk Supervisor
Exemption Status
Non- Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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