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Spa Front Desk Manager Jobs in Alaska (NOW HIRING)

mcr

Senior Front Desk Manager

Twin Hills, AK · On-site

$18.25 - $23.75/hr

TWA Hotel The Senior Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management ...

Crestview Management, LLC

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area. Responsibilities: * Supervise and train front desk staff

Columbia Sussex

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area. Responsibilities: * Supervise and train front desk staff

Crestview Management, LLC

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

Hilton Anchorage is seeking an energetic, service-driven Front Desk Supervisor to lead our Front ... Perform Manager on Duty responsibilities as assigned. What We're Looking For We are looking for ...

Walters & Associates Insurance

Be Seen First

Front Desk Representative

Kenai, AK · On-site

$17 - $20/hr

... manage outgoing mail; keep postage account full and available Monitor, sort and forward emails, faxes and voicemails Monitor front desk supplies, advise when necessary to reorder Update customer ...

Columbia Sussex

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

Hilton Anchorage is seeking an energetic, service-driven Front Desk Supervisor to lead our Front ... Perform Manager on Duty responsibilities as assigned. What We're Looking For We are looking for ...

PEG Companies

Front Desk

Anchorage, AK · On-site

$14.50 - $18.50/hr

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional ... Proficiency with computers and reservation/property management systems (PMS experience a plus)

PEG

Front Desk

Anchorage, AK · On-site

$15 - $17/hr

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional ... Proficiency with computers and reservation/property management systems (PMS experience a plus)

Crestview Management, LLC

Front Desk Agent

Anchorage, AK · On-site

$16/hr

Front Desk AgentLocation: Marriott Anchorage Downtown The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering ...

TDL Staffing, Inc.

Front Desk Agent

Anchorage, AK · On-site

$16/hr

Front Desk Agent Location: Anchorage, AK Pay: $16.00/hour Schedule: Full-Time | Evening Shift | 3 ... Manage reservations, room assignments, and guest requests * Provide information about hotel ...

HYATT Hotels

Front Desk Agent

Anchorage, AK · On-site

$18 - $20/hr

Front Desk Agent Join the team at Alaska's premier boutique hotel as a Front Desk Agent! At The ... The role requires handling reservations, guest inquiries, and managing check-outs in an efficient ...

Rose International

Front Desk Receptionist

Anchorage, AK · On-site

$15.25 - $19.75/hr

This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions. Job Duties * Serve as the ...

The Wildbirch Hotel

Front Desk Agent

Anchorage, AK · On-site

$14.50 - $18.50/hr

Front Desk Agent At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our ... The role requires handling reservations, guest inquiries, and managing check-outs in an efficient ...

Crestview Management, LLC

Front Desk Agent

Anchorage, AK · On-site

$14.50 - $18.50/hr

Homewood Suites is looking for a Front Desk agent who is the first point of contact. They're ... Manage online and phone reservations. * Inform customers about payment methods and verify their ...

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Spa Front Desk Manager information

What are the responsibilities of a spa front desk manager?

A Spa Front Desk Manager oversees the daily operations of the spa's reception area, ensuring exceptional customer service for all clients. Their duties typically include managing reservations, responding to customer inquiries, supervising front desk staff, handling billing and payments, and maintaining records. They also coordinate with therapists and other spa personnel to ensure smooth scheduling and address any client concerns. Strong organizational and communication skills are essential for this role.

How does a spa front desk manager typically collaborate with therapists and other spa staff to ensure a seamless guest experience?

As a Spa Front Desk Manager, you play a vital role in coordinating communication between the front desk, therapists, and other spa staff. You'll be responsible for managing scheduling, addressing guest requests or concerns, and ensuring that each guest's experience is personalized and smooth from arrival to departure. Regular team meetings, clear communication protocols, and proactive problem-solving are key aspects of the collaboration process. This teamwork helps maintain high service standards and fosters a positive, efficient work environment.

What are the key skills and qualifications needed to thrive as a spa front desk manager, and why are they important?

A Spa Front Desk Manager should possess strong customer service skills, organizational abilities, and experience in hospitality or spa management, often supported by an associate's or bachelor's degree in hospitality or business. Familiarity with spa booking software, point-of-sale systems, and reservation management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in creating a welcoming environment and efficiently leading front desk staff. These competencies ensure smooth spa operations, high client satisfaction, and effective team management, all critical for business success.

What is the difference between Spa Front Desk Manager vs Spa Receptionist?

AspectSpa Front Desk ManagerSpa Receptionist
ResponsibilitiesOversees front desk operations, manages staff, handles guest issues, and coordinates bookingsGreets guests, schedules appointments, answers phones, and provides basic customer service
Required SkillsCustomer service, leadership, organization, and multitaskingCustomer service, communication, and basic computer skills
CertificationsOften requires experience in hospitality or spa management; certifications are a plusTypically no formal certifications required
Work EnvironmentSpa reception area, managerial settingSpa reception area, front-line customer service

The Spa Front Desk Manager and Spa Receptionist roles both operate in spa front desk environments, but the manager oversees staff and operations, while the receptionist handles guest interactions and scheduling. The manager position generally requires more experience and leadership skills, whereas the receptionist role focuses on customer service and administrative tasks.

What is the job description of a spa front desk manager?

A spa front desk manager oversees daily operations at the reception area, manages staff schedules, handles guest check-ins and check-outs, and ensures excellent customer service. They also coordinate appointments, process payments, maintain reservations, and address guest concerns, often using booking software. Strong communication, organizational skills, and knowledge of spa services are essential for this role.

What cities in Alaska are hiring for Spa Front Desk Manager jobs?

Cities in Alaska with the most Spa Front Desk Manager job openings:

Spa Front Desk Manager jobs near you

Senior Front Desk Manager

mcr

Twin Hills, AK • On-site

$18.25 - $23.75/hr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

TWA Hotel
 
The Senior Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
 
Responsibilities:
•Encourage and building mutual trust, respect, and cooperation among team members
•Develop specific goals and plans to prioritize, organize, and accomplish work
•Handle complaints, settle disputes, and resolve grievances and conflicts
•Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
•Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
•Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
•Promote same day selling procedures to maximize room revenue and occupancy
•Understand the impact of Front Office operations on the overall hotel success
•Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Encourage team members to provide excellent customer service within guidelines
•Interact with guests to obtain feedback on product quality and service levels
•Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
•Utilize interpersonal and communication skills to lead, influence, and encourage others
•Advocate sound financial and business decision making
•Demonstrate honesty and integrity, lead by example
•Establish and maintain open, collaborative relationships with team members
•Ensure recognition of team members is taking place across areas of responsibility

Requirements:
•High school diploma or equivalent
•2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
•Previous Front Office management experience is required
•Excellent verbal and written English communication skills, second language helpful
•Ability to access, retrieve, and leverage information from the hotel PMS system
•Ability to multitask and prioritize
•Excellent problem solving and creative thinking skills
•Ability to maintain the confidentiality of information
•Strong leadership and communication skills
•An aptitude for self-motivation
•A can-do attitude and a hands-on approach
•Strong computer skills
•A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
•Effective listening skills to understand and clarify concerns from team members and guests

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