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International SOS

Medical Director

Houston, TX

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations ...

International SOS

Medical Director

San Antonio, TX · On-site

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations ...

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Sos Security information

What is a SOS Security job?

A SOS Security job typically involves providing security services such as guarding properties, monitoring surveillance systems, and ensuring the safety of people and assets. SOS Security officers may work in various environments, including corporate offices, retail stores, and event venues. Responsibilities can include patrolling, access control, emergency response, and reporting incidents. Depending on the role, training and certification may be required.

What are the typical responsibilities for an SOS Security officer during a standard shift?

As an SOS Security officer, your daily responsibilities may include monitoring premises through patrols and surveillance equipment, controlling access points, responding to alarms or incidents, and writing detailed reports on security-related activities. You may also interact with clients, staff, or visitors to address safety concerns and help ensure compliance with site regulations. Depending on your assigned location, teamwork with other officers and collaboration with local law enforcement or emergency responders could be part of your duties. The role requires alertness, reliability, and the ability to quickly assess and respond to various situations to help maintain a secure environment.

What are the key skills and qualifications needed to thrive in the Sos Security position, and why are they important?

To thrive as an SOS Security officer, you need a solid understanding of security protocols, risk assessment, surveillance, and incident response, often supported by relevant security guard licenses or certifications. Familiarity with CCTV systems, access control platforms, two-way radios, and incident reporting software is important. Outstanding observation skills, calmness under pressure, effective communication, and reliability distinguish top performers in this field. These skills ensure a proactive approach to safety, rapid response to emergencies, and a trustworthy presence that reassures clients and the public.

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Sos Security jobs near you

Client Delivery Specialist

International SOS

Blue Bell, PA • On-site

Full-time

Posted 19 days ago

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we're looking for talented individuals to join our team and make a difference.
Job Purpose
The Client Delivery Specialist is assigned to a centralized, time zone specific team supporting the clients and the Account Management and Business Development teams within the time zone. The Client Delivery Specialist is responsible for providing day to day client support, training/re-implementation, implementing new solutions for existing clients, and supporting additional needs as part of the team.
Location:
  • This is a hybrid role, based in our Blue Bell, PA office 3 days per week #Americas

Essential Job Duties and Responsibilities:
Reporting to the Sr. Manager, Client Services - Americas. Client Delivery Specialist's key responsibilities include, but are not limited to:
Client Request Management and Solution Adoption Support
  • As needed, support time zone Account Management team with responding to client questions or issues related to International SOS solutions.
  • Maintain up-to-date client-specific procedures, contacts, and insurer information.
  • Conduct client stakeholder training for proper solution adoption
  • Maintain proper case management with internal and external stakeholders through Salesforce/Service Cloud

New Solution Support - Existing Clients
  • Independently manage the implementation of new solutions for existing accounts.
  • Ensure proper management of end-to-end services for new solutions purchased by existing customers.
  • Establish a good understanding of the client's service expectation, unique pain points/challenges, global/regional/ business structure with introduction to key stakeholders and their global footprint.
  • Maintain structured project plan with client stakeholders to ensure implementations are managed aligned with International SOS onboarding/implementation SLAs/KPIs.
  • Negotiate new solution implementation project plans with client and stakeholders and ensure scheduled events and milestones are delivered on time for each account assigned.
  • Liaise with cross-functional internal teams to make sure project plan remains on track, including working with the International SOS Assistance Center management team, technical teams - data/reporting/digital support and product management to ensure a successful program implementation and overall client satisfaction with the products and services.
  • After the completion of the implementation, receive confirmation of client satisfaction and transition to regional support team or Client Services individual.
  • Provide training, education, and best practices to clients on solutions virtually, as needed.

Qualifications:
Required Skills and Knowledge:
  • Experience and confidence in learning proprietary Software products. Proficient with Microsoft Products (Word, Excel, PPT), Salesforce.
  • Excellent numeric, written and oral communication skills.
  • Project management experience - Excellent organization skills with proven ability to manage multiple concurrent projects and adjust to frequent changes in project priorities.
  • Ability to work in a multi-lingual, multi-cultural organization where consensus is the norm.
  • Excellent time management skills with the ability to successfully manage numerous projects simultaneously.
  • Computer literate (MS Word, Excel, PowerPoint and CRM applications).
  • Strong individual that can work autonomously and within a team to deliver results.
  • Cultural sensitivity and awareness.

Required Work Experience:
  • Experience in an operationally / commercially focused analytical and/or Customer Services role.
  • Experience teaching is helpful; experience in the travel industry also desirable
  • Research experience valuable.
  • Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets is preferable.

Education:
  • Associates (2 year) or Bachelor (4 year) degree or commensurate experience

Languages:
  • Ability to communicate in English fluently (oral and written) an absolute must.
  • Ability to speak another language relevant to location and client base will be an advantage

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By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!

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