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Sop Developer Jobs in Spokane, WA (NOW HIRING)

Executech

IT Service Engineer II

Spokane Valley, WA · On-site

$28.85 - $38.46/hr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... within SOP. * Identity and access management troubleshooting (Conditional Access impacts, SSO ...

Executech

IT Service Engineer II

Spokane, WA · On-site

$28.85 - $38.46/hr

Role SummaryThe Service Engineer II independently resolves more complex issues and assumes full ... within SOP. * Identity and access management troubleshooting (Conditional Access impacts, SSO ...

Executech

IT Service Engineer II

Spokane Valley, WA · On-site

$70 - $95/hr

Role Summary The Service Engineer II independently resolves more complex issues and assumes full ... within SOP. * Identity and access management troubleshooting (Conditional Access impacts, SSO ...

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How much do sop developer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for sop developer in Spokane, WA is $53.43, according to ZipRecruiter salary data. Most workers in this role earn between $40.82 and $65.38 per hour, depending on experience, location, and employer.

What is a SOP developer?

SOP Developers are professionals responsible for creating, managing, and updating Standard Operating Procedures (SOPs) within an organization. They work closely with subject matter experts to document processes clearly and ensure compliance with industry standards and regulations. Their work helps maintain consistency, improve efficiency, and support training and quality assurance initiatives across various departments.

What are the key skills and qualifications needed to thrive as a SOP developer, and why are they important?

To thrive as a SOP (Standard Operating Procedure) Developer, you need expertise in process analysis, documentation, and a strong understanding of industry-specific regulations or practices, often supported by relevant work experience or a degree in a related field. Familiarity with documentation tools like Microsoft Word, Visio, or specialized SOP management systems is typically required. Exceptional attention to detail, organizational skills, and the ability to communicate complex processes clearly are essential soft skills. These capabilities ensure the creation of clear, compliant, and actionable SOPs that enhance operational efficiency and consistency.

What are some common challenges faced by SOP developers when creating and maintaining standard operating procedures?

SOP Developers often encounter challenges such as ensuring that procedures are both comprehensive and easy for team members to follow. Balancing clarity with compliance to regulatory standards can be demanding, especially in highly regulated industries. Additionally, SOP Developers must regularly update procedures to reflect changes in technology, regulations, or organizational processes, which often requires close collaboration with various departments to gather accurate information. Effective communication and adaptability are essential for overcoming these challenges and keeping documentation relevant and user-friendly.

What is the difference between Sop Developer vs Business Analyst?

AspectSop Developer
Primary RoleDesigning, developing, and maintaining Standard Operating Procedures (SOPs) for organizations
Required SkillsTechnical writing, process analysis, compliance knowledge, documentation skills
Work EnvironmentCorporate, healthcare, manufacturing, or any industry requiring documented procedures
CertificationsOften no formal certifications, but familiarity with industry standards helps

While Sop Developers focus on creating and managing SOP documentation, Business Analysts analyze business processes to recommend improvements. Sop Developers typically work closely with compliance and quality teams, whereas Business Analysts collaborate with stakeholders to optimize workflows. Both roles require strong communication skills, but Sop Developers emphasize technical documentation, while Business Analysts focus on process analysis and solution design.

What job categories do people searching Sop Developer jobs in Spokane, WA look for?

The top searched job categories for Sop Developer jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Sop Developer jobs?

Cities near Spokane, WA with the most Sop Developer job openings:

Sop Developer jobs near you
Infographic showing various Sop Developer job openings in Spokane, WA as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Nights. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $111,127 per year, or $53.4 per hour.

IT Service Engineer II

Executech

Spokane Valley, WA • On-site

$28.85 - $38.46/hr

Full-time

Re-posted 22 days ago

Job description

Role Summary
The Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution. This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment. This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.
***Only Local candidates will be considered***Key Responsibilities
  • Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.
  • Own tickets end-to-end: client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.
  • Apply structured troubleshooting and sound judgment on when to proceed independently, escalate, or engage additional resources.
  • Use scripting and automation for repeatable tasks (e.g., PowerShell for standard admin actions) within approved standards.
  • Support security posture through correct identity verification, suspicious-activity handling, and incident escalation workflows.
  • Contribute to operational improvement: surface recurring issues, recommend remediation, and update KB/runbooks.
  • Mentor Service Engineer I staff through shadowing, pairing, and high-quality escalation feedback.
  • Balance client advocacy with scalability, security, and Executech standards, operating across functional boundaries when needed while adhering to change control, documentation, and escalation practices.
Typical Work Scope (Examples)
  • Multi-step M365 administration (licenses, groups, mailbox permissions, SharePoint/Teams access issues) with judgment and minimal supervision.
  • Endpoint and device management (Intune policies, device compliance basics, BitLocker recovery, Autopilot resets) within SOP.
  • Identity and access management troubleshooting (Conditional Access impacts, SSO issues, MFA/Authenticator edge cases).
  • Backup/DR and security tooling triage (agent health, failed jobs, initial containment actions per incident SOP).
  • PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence.
Performance Expectations (KPIs)
  • SLA compliance: ≥ 90% (rolling 90-day).
  • CSAT: ≥ 97% positive (rolling 90-day).
  • Utilization: 90% utilization target.
  • Billable efficiency: ≥ 80% billable efficiency (rolling 90-day).
  • Ticket quality: meets documentation/time-entry standards; participates in QA audits.
  • QA target: ≥ 90/100 (< 85/100 triggers coaching plan).
Skills & Experience
  • 2-5 years of IT support experience with increasing complexity (MSP experience strongly preferred).
  • Strong working knowledge of Microsoft 365 administration, identity, device management, and common MSP toolsets.
  • Able to prioritize effectively under SLA pressure while maintaining quality and client communication.
  • Comfortable performing intermediate troubleshooting across multiple systems and documenting evidence.
  • Working knowledge of PowerShell fundamentals and willingness to build safe automation (reviewed/approved).
Certification Expectations
  • Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities (e.g., MD-102 or MS-102).
  • AZ-104 is recommended for engineers working regularly in Azure/M365 administration and is required for Senior promotion readiness.
  • (Equivalent experience may be considered where appropriate.)
IMPACT Expectations
  • Integrity: make sound technical decisions; follow standards under pressure; escalate appropriately.
  • Mindset: continuously improve skills; adapt quickly to new tooling/standards; apply feedback independently.
  • Passion: own outcomes, not tasks; bring energy to problem-solving and client experience.
  • Accountability: drive tickets to resolution; meet KPI expectations consistently; keep work visible and up to date.
  • Client-Centric: manage expectations with proactive updates and clear next steps.
  • Teamwork: share knowledge; mentor; contribute constructively to execution improvements.

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