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Solution Specialist Jobs (NOW HIRING)

Solera

Customer Solution Specialist

Manhattan, NY · On-site +1

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Solera, Inc.

Customer Solution Specialist

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Solera, Inc.

Customer Solution Specialist

Customer Solution Specialist Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs ...

Solera

Customer Solution Specialist

Customer Solution Specialist Who We Are Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle ...

Expedient

Expedient is seeking an AI Solution Specialist to serve as the company's foremost expert and evangelist for AI CTRL,Expedient's enterprise AI platform. This is a high-visibility, cross-functional ...

Expedient

AI Solution Specialist

Denver, CO · On-site

Expedient is seeking an AI Solution Specialist to serve as the company's foremost expert and evangelist for AI CTRL,Expedient's enterprise AI platform. This is a high-visibility, cross-functional ...

Rand Worldwide, Inc.

Solution Specialist

Englewood, CO · On-site

$130K/yr

Salary Range: $70,000.00 To $80,000.00 Annually Strategic Solutions Consultant About IMAGINiT Technologies IMAGINiT Technologies, a division of Rand Worldwide, helps organizations leverage technology ...

New

Morningstar, Inc.

Data Solution Specialist

Chicago, IL · On-site

$59K - $87K/yr

The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions ...

Morningstar, Inc.

Data Solution Specialist

Chicago, IL · On-site

$59K - $87K/yr

The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions ...

Cotiviti

Data Solution Specialist

Overview As a Data Solution Specialist at Cotiviti, you will play a pivotal role in designing, executing, and optimizing data transformation processes that drive our strategic business objectives.

Infoblox, Inc.

AI Solution Specialist

Tacoma, WA · On-site

AI Solution Specialist We have an opportunity for an AI Solution Specialist to join our Business Strategy team in Tacoma, Washington, reporting to the Strategic Programs Director. In this pivotal ...

Infoblox

AI Solution Specialist

Tacoma, WA

AI Solution Specialist We have an opportunity for an AI Solution Specialist to join our Business Strategy team in Tacoma, Washington, reporting to the Strategic Programs Director. In this pivotal ...

Morningstar Credit Ratings, LLC

$59K - $87K/yr

The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions ...

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Solution Specialist information

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How much do solution specialist jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for solution specialist in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What is the difference between Solution Specialist vs Technical Support Specialist?

AspectSolution SpecialistTechnical Support Specialist
Required CredentialsRelevant certifications (e.g., product-specific certifications), industry experienceTechnical certifications (e.g., CompTIA, Cisco), technical knowledge
Work EnvironmentCustomer-facing, sales support, consultingHelpdesk, troubleshooting, technical issue resolution
Employer & Industry UsageTechnology, software, hardware companiesIT service providers, tech companies, hardware vendors
Search & Comparison IntentUnderstanding role differences, career optionsTechnical problem-solving, support roles

The Solution Specialist focuses on customer solutions, product demonstrations, and sales support, often working closely with clients to tailor solutions. In contrast, the Technical Support Specialist primarily handles technical issues, troubleshooting, and resolving customer problems. Both roles require technical knowledge, but Solution Specialists emphasize customer engagement and sales, while Technical Support Specialists focus on technical problem resolution.

What is the role of a solution specialist?

A solution specialist is responsible for understanding client needs and recommending appropriate products or services to solve their problems. They often work closely with sales and technical teams, utilizing product knowledge and communication skills to deliver tailored solutions and support the sales process.
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Solution Specialist jobs near you
Infographic showing various Solution Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Customer Solution Specialist

Manhattan, NY • On-site, Remote

Solera
See more jobs at Soleraexternal

Full-time

Re-posted 23 days ago

Job description

Customer Solution Specialist
Who We Are
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.
The Role
The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services.
Key Responsibilities
  • Act as the primary point of contact for assigned customers, building strong, trusted relationships
  • Customer Case Triage
  • Regional KPI tracking and Prioritization
  • Resolve customer issues and escalate complex cases when necessary
  • Monitor customer performance, usage, and satisfaction metrics
  • Gather customer feedback and share insights to improve products and services
  • Maintain accurate records of customer interactions in Solera systems

Required Qualifications
  • 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Experience working with CRM tools (e.g., Salesforce, Billing Platform)

Preferred Qualifications
  • Experience in a technical or SaaS environment
  • Knowledge of industry-specific solutions (e.g., automotive)
  • Familiarity with project management tools and methodologies
  • Strong communication and skills and ability to influence stakeholders

Key Competencies
  • Customer-centric mindset
  • Solution-oriented thinking
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Attention to detail
  • Time management and organization
  • Success Metrics
  • Customer retention and renewal rates
  • Resolution time for customer

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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