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Solidworks Technical Support Engineer Jobs (NOW HIRING)

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Overview If you are looking to elevate your career at the intersection of industry, technology, and client‑facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling ...

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Trellix

Technical Support Engineer

Plano, TX

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Canon Careers

Technical Support Engineer

Chesapeake, VA · Hybrid

$50K - $87K/yr

Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

Socket.dev

NY · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as ...

Metrc, LLC

Technical Support Engineer

Lakeland, FL · On-site

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES · 2-4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. · Experience working ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

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All JobsSolidworks Technical Support Engineer Jobs

Solidworks Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do solidworks technical support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for solidworks technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Solidworks Technical Support Engineer do?

A Solidworks Technical Support Engineer provides assistance to users of Solidworks software, helping them troubleshoot issues, optimize their designs, and understand software functionalities. They answer technical queries, resolve installation and licensing problems, and may offer training or guidance on best practices. Additionally, they often liaise between customers and the development team to report bugs or suggest improvements. Their role is crucial for ensuring customers get the most out of their Solidworks experience.

What are some common challenges faced by Solidworks Technical Support Engineers when assisting customers, and how are these typically addressed?

Solidworks Technical Support Engineers often encounter challenges such as troubleshooting complex software errors, addressing compatibility issues, and helping users optimize their workflows. These problems frequently require a deep understanding of both the Solidworks platform and the customer's specific engineering context. Engineers typically address these challenges by collaborating with internal development teams, providing detailed step-by-step guidance, and leveraging extensive knowledge bases. Strong communication and problem-solving skills are essential for effectively diagnosing issues and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Solidworks Technical Support Engineer, and why are they important?

To thrive as a Solidworks Technical Support Engineer, you need a strong background in mechanical engineering or a related field, with proficiency in 3D CAD modeling and Solidworks software. Familiarity with Product Data Management (PDM) systems, technical troubleshooting tools, and certifications such as Certified SOLIDWORKS Associate (CSWA) or Professional (CSWP) are highly valued. Excellent problem-solving abilities, clear communication, and patience are standout soft skills in this role. These skills ensure effective resolution of customer issues, high-quality support, and customer satisfaction in a technical environment.

What are popular job titles related to Solidworks Technical Support Engineer jobs?

For Solidworks Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Solidworks Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sunnyvale, CA • On-site

ThinkingAI
See more jobs at ThinkingAIexternal

$100K - $140K/yr

Full-time

Re-posted 3 days ago

Job description

This role requires professional fluency in Mandarin Chinese.
About the Role
We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.
What You'll Do
  • Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
  • Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
  • Deploy, configure, and support big data clusters in customer environments
  • Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
  • Diagnose issues across application, infrastructure, networking, storage, and performance layers
  • Collaborate with engineering teams to escalate and resolve complex production issues
  • Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
  • Contribute to documentation localization and internationalization efforts
What You Bring
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
  • 3~5 years of experience supporting big data products or enterprise SaaS platforms
  • Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
  • Experience working in Linux environments, including debugging networking, storage, performance, and security issues
  • Solid SQL skills and hands-on experience with MySQL
  • Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
  • Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
  • Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Nice to Have
  • Familiarity with distributed data processing frameworks such as Flink or Trino
  • Experience with container technologies (Docker, Kubernetes)
  • Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)

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