Job Summary:
Lacuna Technologies is focused on building digital infrastructure for smart cities, aiming to create a comprehensive technology platform that supports public infrastructure applications. The Technical Program Manager will oversee projects, manage teams, and ensure objectives are met while fostering strong relationships with clients and stakeholders.
Responsibilities:
• Oversee technical projects using standard project management and program management processes and tools
• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer
• Support Product Teams’ development software by formulating objectives, planning deliverables and resource availability plans
• Facilitate stakeholder reviews (inclusive of client, Product, vendors, etc) of functional and design specifications to ensure full understanding of individual deliverables
• Formulate, track, and execute project plans with project teams, with specific focus on enabling rollout of Lacuna products with new clients
• Work with Product and Account teams to apply learnings from each client engagement to future efforts
• Partner with Product team on scoping resource and cost implications for clients
• Responsible for stewardship of client budget
• Clearly communicate project status to all stakeholders
• Work with Product and Client teams to identify, prioritize and mitigate project issue and risks
• Responsible for assessing the impact of shifting priorities on the project when changes are required
• Ensure planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively
Qualifications:
Required:
• Experience in multiple IT disciplines
• Adept at managing projects in a dynamic environment
• Ability to promote collaborative decision-making
• Provide direction and establish a sense of urgency within the project team
• Act as a key advisor to clients
• Help ensure client success
• Partner with Account teams to align at the stakeholder level
• Build and maintain strong relationships with clients
• Oversee technical projects using standard project management and program management processes and tools
• Build and nurture relationships across accounts
• Support Product Teams’ development software by formulating objectives, planning deliverables and resource availability plans
• Facilitate stakeholder reviews of functional and design specifications
• Formulate, track, and execute project plans with project teams
• Work with Product and Account teams to apply learnings from each client engagement
• Partner with Product team on scoping resource and cost implications for clients
• Responsible for stewardship of client budget
• Clearly communicate project status to all stakeholders
• Work with Product and Client teams to identify, prioritize and mitigate project issues and risks
• Assess the impact of shifting priorities on the project
• Ensure planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and run effectively
Preferred:
• Excellent project management skills: planning, scheduling, project communication, issue resolution, change management, and risk management
• Creative solving of technical problems to ensure the ability to translate business requirements into project plans
• Well versed in Agile software project management and the software development life cycle
• Navigate customer organizational structures to identify and build relationships with stakeholders
• Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Demonstrated ability to operate both strategically and tactically in a fast-paced environment
• High degree of organization and ability to manage multiple, competing priorities
• Ability to quickly grasp and distinctly explain technological and business concepts
• Ability to communicate at all levels with clarity and precision both written and verbally
• Team player who is comfortable under pressure
Company:
Lacuna Technologies helps transportation agencies better manage the public right-of-way. Founded in 2018, the company is headquartered in Palo Alto, USA, with a team of 51-200 employees. The company is currently Growth Stage.