Customer Support Analyst Tier 1
OR · On-site +1
Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Attend Agfa product-training, underlying technologies courses and maintain an expert working ...
Customer Support Analyst Tier 1
OR · On-site +1
Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Attend Agfa product-training, underlying technologies courses and maintain an expert working ...
Manager, Sales Enablement
OR · Remote
We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex ... Create and deliver training on products, messaging, sales process, tools, and customer engagement.
Manager, Sales Enablement
OR · Remote
We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex ... Create and deliver training on products, messaging, sales process, tools, and customer engagement.
Manager, Sales Enablement
OR · On-site +1
We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex ... Create and deliver training on products, messaging, sales process, tools, and customer engagement.
Manager, Sales Enablement
OR · On-site +1
We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex ... Create and deliver training on products, messaging, sales process, tools, and customer engagement.
Mgr, Automation and Support Systems
OR · Remote
$98K - $141K/yr
Provide training for development software for plant personnel to perform modeling on their own. * Establish and maintain PLC standards for new and old sites and support new site implementation as ...
Mgr, Automation and Support Systems
OR · Remote
$98K - $141K/yr
Provide training for development software for plant personnel to perform modeling on their own. * Establish and maintain PLC standards for new and old sites and support new site implementation as ...
Demonstrated proficiency with computer skills and software programs used for documentation activities and report generation * Sonography education, training, and experience in the specialty area(s ...
Demonstrated proficiency with computer skills and software programs used for documentation activities and report generation * Sonography education, training, and experience in the specialty area(s ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
... training program to gain skills and certifications in business administration, performance management, employee relations, computer operations, human resource management software, personnel file ...
Software Training information
See Remote, OR salary details
$13.45 - $18.01
18% of jobs
$21.09 is the 25th percentile. Wages below this are outliers.
$18.01 - $22.57
11% of jobs
$22.57 - $27.14
9% of jobs
The median wage is $29.64 / hr.
$27.14 - $31.70
22% of jobs
$34.80 is the 75th percentile. Wages above this are outliers.
$31.70 - $36.26
22% of jobs
$36.26 - $40.83
7% of jobs
$40.83 - $45.39
7% of jobs
$45.39 - $49.95
2% of jobs
$49.95 - $54.51
0% of jobs
$54.51 - $59.08
0% of jobs
$59.08 - $63.64
1% of jobs
$13
$31
$63
How much do software training jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for software training in Remote, OR is $31.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $35.53 per hour, depending on experience, location, and employer.
What is software training?
Software training is the process of teaching individuals or groups how to effectively use specific computer programs or applications. This training may include basic instruction for beginners, advanced techniques for experienced users, and guidance on best practices for maximizing productivity. Software training can be delivered in various formats such as in-person classes, online courses, webinars, or self-paced tutorials. The goal is to ensure users can confidently and efficiently operate the software to meet their personal or organizational needs.
What are the key skills and qualifications needed to thrive as a software trainer?
To thrive as a Software Trainer, you need a strong understanding of software applications, instructional design, and adult learning principles, often backed by a degree in IT, education, or a related field. Familiarity with learning management systems (LMS), screen recording tools, and software like Microsoft Office or specialized training platforms is typically required. Excellent communication, patience, and adaptability are vital soft skills for effectively conveying complex information and responding to diverse learner needs. These skills ensure that users are empowered to utilize software efficiently, leading to higher productivity and satisfaction.
What are some common challenges faced by professionals in software training, and how can they be addressed?
Software trainers often encounter challenges such as varying levels of technical proficiency among trainees, keeping participants engaged, and adapting to rapidly evolving software tools. To address these, trainers should assess learners’ baseline skills early, incorporate interactive and hands-on activities, and stay current with software updates through continuous learning. Collaborating closely with product teams and support staff also ensures training content remains relevant and practical.
What is the difference between Software Training vs Software Development?
| Aspect | Software Training | Software Development |
|---|---|---|
| Required Credentials | Typically certifications in teaching, instructional design, or specific software tools | Computer science degree, coding certifications, or related technical credentials |
| Work Environment | Training centers, corporate classrooms, online platforms | Offices, tech companies, remote development teams |
| Employer & Industry Usage | Educational institutions, corporate training departments, software companies | Tech firms, startups, software product companies |
| Common Search & Comparison Intent | Learning methods, instructional roles, certification paths | Programming, coding, software project development |
Software Training focuses on teaching users how to operate or utilize software applications, often involving instructional design and training delivery. Software Development involves creating, coding, and maintaining software applications. While both roles require technical knowledge, Software Training emphasizes education and user support, whereas Software Development centers on building software solutions.
How do you become a software trainer?
To become a software trainer, you typically need a strong understanding of the software you will teach, often demonstrated through relevant experience or certifications. Developing teaching or presentation skills and gaining familiarity with training tools or platforms can also be beneficial. Many trainers have backgrounds in IT, education, or related fields and may pursue certifications to enhance credibility.
What does a software training specialist do?
A software training specialist develops and delivers training programs to help users understand and effectively use software applications. They create instructional materials, conduct training sessions, and assess learner progress, often using tools like Learning Management Systems (LMS). Their goal is to improve user proficiency and ensure successful software adoption.
Customer Support Analyst Tier 1
OR • On-site, Remote
Full-time
Posted 12 days ago
Job description
Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
What You'll Do (Duties & Responsibilities):
Principal Accountabilities for:
What You'll Bring (Education & Experience):
Specific Skills:
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
What You'll Do (Duties & Responsibilities):
- Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
- Utilize support software for call logging and tracking.
- Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
- Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
- Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
- Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
- Participate in visits to customer sites.
Principal Accountabilities for:
- Ensuring a high customer satisfaction rate
- Timely handling of incidents according to Agfa's policies and processes
- Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products
- Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).
What You'll Bring (Education & Experience):
- Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
- Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products
- Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
- Strong technical experience and able to work with teams in a virtual environment.
- General knowledge of networking and operating systems (UNIX and Windows), databases (Oracle), remote connectivity, security and image processing.
- Experience with and understanding of HL7 or DICOM is preferred.
- Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML - is a plus.
- Knowledge of Data Manipulation Languages - SQL, PL/SQL - is a plus.
- Excellent communication and customer service skills.
- Exposure to information systems in a hospital environment would be an asset.
- Industry certification is preferred.
Specific Skills:
- Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
- Superior multitasking skills.
- Ability to work in a fast-paced environment
- Demonstrated resourcefulness to see problems and issues through resolution.
- Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers.
- Must be eligible to travel.
- Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC).
- Must be able to participate in on-call rotation.
- Ability to work outside normal hours is required.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.