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Software Support Jobs in Houston, TX (NOW HIRING)

AWC

IT Support Specialist

Deer Park, TX · On-site

Diagnose and resolve technical problems involving computer hardware, peripherals, and software * Support employees onsite and remotely with a customer-first mindset * Escalate complex issues to ...

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Showing results 41-60

All JobsSoftware Support JobsSoftware Support Jobs in Houston, TX

Software Support information

See Houston, TX salary details

$29.1K

$43.3K

$58.3K

How much do software support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support in Houston, TX is $43,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $46,300.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you
Infographic showing various Software Support job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $43,271 per year, or $20.8 per hour.

Senior Consultant - Infrastructure / Mainframes - VTAM

2T Consulting

Highlands, TX

Full-time

Posted 6 days ago

Job description

We are seeking an experienced Senior Mainframe System Programmer / Infrastructure Consultant with strong expertise in z/OS system programming, VTAM, software installation, upgrades, and system maintenance.

Key Responsibilities
  • Perform standard z/OS system programming activities, including configuration, installation, maintenance, and vendor software implementation.
  • Execute SMPE and non-SMPE installations of ISV products.
  • Install, configure, maintain, and upgrade IBM and Broadcom software products.
  • Perform z/OS operating system upgrades and RSU maintenance using z/OSMF workflows.
  • Architect, install, and configure highly complex z/OS environments and third-party software.
  • Support software standardization initiatives and implementation of new mainframe features.
  • Troubleshoot and resolve complex system programming and software installation issues.
  • Support storage management, performance tuning, and capacity planning activities.
  • Use z/OS system commands, utilities, and automation tools for system administration and troubleshooting.
  • Work with infrastructure and application teams to ensure stable and reliable mainframe operations.
Must-Have Skills
  • Expert-level experience with SMPE and Non-SMPE installation of ISV products.
  • Strong experience installing and upgrading IBM and Broadcom software products.
  • Mastery of z/OS system commands, utilities, and automation tools.
  • Strong z/OS system programming experience.
  • Experience with VTAM and enterprise mainframe infrastructure.
  • Experience supporting complex z/OS environments and third-party software.

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