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Software Support Manager Jobs in Decatur, GA (NOW HIRING)

Senior Software Engineer

Atlanta, GA · On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

Senior Software Engineer

Atlanta, GA · On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Responsibilities * Support customers through live chat, email, and outbound phone. Customer ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Responsibilities * Support customers through live chat, email, and outbound phone. Customer ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

... software and hardware issues for customers in mission-critical environments across healthcare, ... You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within ...

New

You'll build expertise in how Yardi's software supports every stage of the renter journey and equips property managers with the tools for financial reporting, leasing, maintenance, and more. As part ...

Work with relational and NoSQL databases to store, retrieve, and manage application data. * Support ... Understanding of software development fundamentals, including object-oriented programming, data ...

Support workforce planning and organizational development initiatives. Engineering & Project ... Manage a team of software engineers responsible for project design, development, testing ...

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is ... Ability to manage priorities in a fast-paced environment * Customer- and service-oriented mindset ...

About the role ADP is hiring an Engineering Manager to lead teams of software engineers who build ... Work closely with Tier 2 support to assist with queries and maintain inter‑departmental ...

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is ... Ability to manage priorities in a fast-paced environment * Customer- and service-oriented mindset ...

Carter Support Services Location: Atlanta, Georgia Position Summary Carter Support Services is ... Ability to manage priorities in a fast-paced environment * Customer- and service-oriented mindset ...

Showing results 41-60

Software Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do software support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for software support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Decatur, GA are hiring for Software Support Manager jobs?

Cities near Decatur, GA with the most Software Support Manager job openings:

Senior Software Engineer

Atlanta, GA • On-site

Anduril Industries
Guided Missile and Space Vehicle Manufacturing • 501 - 1,000 employees

$165K - $218K/yr

Full-time

Re-posted 2 hours ago


Anduril rating

9.1

Company rating: 9.1 out of 10

Anduril

Based on 17 frontline employees who took The Breakroom Quiz


Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
This role is a shared software engineering pipeline for the teams building the systems that run Anduril: CorpTech Platform, ArsenalOS, and CorporateOS. You are hired into the pipeline, then placed where your strengths fit best. Both teams do full-stack product work on high-availability systems, both partner directly with the business and the factory, and both contribute directly to Anduril's ability to be the next generation defense prime.
CorpTech Platform is the internal engineering force multiplier behind Anduril's corporate systems. It invests in data platforms, software platforms, QA and release excellence, ERP engineering, and AI infrastructure. Platform builds the foundation for both ArsenalOS, our manufacturing and build arm, and CorpOS, the system that lets Finance and Growth operate with speed and precision.
ArsenalOS is the digital backbone of Anduril's hardware enterprise. It is the operational OS for the factory floor, the software that turns designs into high-rate production of Roadrunner, Fury, and other Anduril products, and keeps the line running.
CorporateOS is the arm that supports Anduril's finance and accounting teams with first class internal tools and enterprise systems. Those products are the invisible backbone that ensures Anduril runs a healthy balance sheet. All work you do here has immediate visible impact on our balance sheet.
We are also driving Anduril toward becoming an autonomous enterprise. Through initiatives like the Autonomous Software Factory, we are rethinking how software is built, tested, deployed, and evolved by integrating AI directly into the engineering lifecycle.
Enterprise systems are strategic engines, scaling Anduril's business and production systems with the same rigor, speed, and adaptability as its mission critical products.
WHAT YOU'LL DO
    • Own and deliver features for systems such as Forge, Anduril's production platform.
    • Level up our team's applications through quality code contribution and writing tests.
    • Leverage frontier AI tooling for development, and contribute to our local AI harnesses.
    • Partner with the factory floor to enable high rate build of Roadrunner, Fury, and other Anduril products.
    • Join an on-call rotation for software support of the production floor or equivalent applications.
    • Collaborate cross-functionally with systems architecture, software product and design, factory systems, and production digital tools.
REQUIRED QUALIFICATIONS
    • 5+ years of experience in a software engineering role building products, ideally in a fast-paced environment.
    • Have an area of deep expertise in one or more portions of full stack web development (i.e. backend, frontend, integration).
    • Degree in Computer Science, Information Systems, Electrical Engineering or related technical degree.
    • Experience working with large enterprise applications and platforms with high availability requirements.
    • Proficiency with web-based technologies such as Javascript, React, Typescript, and web frameworks such as React or NextJS.
    • U.S. Person status is required as this position needs to access export controlled data.
PREFERRED QUALIFICATIONS
    • Experience in hyper growth startup-like environments, with demonstrated successes in scaling and maturing software development processes, team culture and methods, and ability to balance short-term and long-term trade offs.
    • Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc.
    • Eligible to obtain and maintain a U.S. TS clearance.
    • Experience in manufacturing industries with hands on experience on assembly lines.
    • Experience in financial operations or accounting.

US Salary Range
$165,000-$218,000 USD
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:
Benefits
At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.
Protecting Yourself from Recruitment Scams
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:
  • No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
  • Please always verify communications:
    • Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
    • Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.
  • Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.
  • What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.
By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

Working at Anduril

About Anduril, in their own words

From Anduril

As the world enters an era of strategic competition, Anduril delivers cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the warfighter in months, not years.


What Anduril employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Anduril Industries logo

About Anduril Industries

Sourced by ZipRecruiter

Anduril Industries is a trailblazer in the technology industry based in Costa Mesa, CA, US. Founded in 2017 by Palmer Luckey, the creator of Oculus VR, the company focuses on developing innovative technology to equip and empower those in the defense sector. Its primary products include cutting-edge autonomous systems and AI software that assist in combating threats to national and global security. The mission of Anduril Industries is to integrate technology and defense by building transformative, scalable solutions that ensure a safer world.

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Costa Mesa, CA, US

Year founded

2017

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