ZipRecruiter

Log In

1

Software Support Manager Jobs in Decatur, GA (NOW HIRING)

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Position Summary The Senior Manager of Customer Support (Helpdesk) is responsible for leading and ... Experience supporting ABA software platforms. * Experience in healthcare technology or electronic ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies ... manager. Additional Information Knowledge of Ghost Imaging software will be a plus

Anduril Industries

Senior Software Engineer

Atlanta, GA

$117K - $155K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Anduril Industries

Staff Software Engineer

Atlanta, GA · On-site

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

AI Chopping Block

Staff Software Engineer

Atlanta, GA · On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

AI Chopping Block

Senior Software Engineer

Atlanta, GA · On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

... care management solutions are designed to automate business processes, help ensure safety and ... Stay current with software changes/updates and participate in training as required * Punctual ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

... care management solutions are designed to automate business processes, help ensure safety and ... Stay current with software changes/updates and participate in training as required * Punctual ...

Anduril Industries

Staff Software Engineer

Atlanta, GA · On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Worky

Senior Software Engineer

Atlanta, GA · On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Worky

Staff Software Engineer

Atlanta, GA · On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

previous pagenext page

Showing results 21-40

All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Decatur, GA

Software Support Manager information

See Decatur, GA salary details

$22K

$66.3K

$118.1K

How much do software support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for software support manager in Decatur, GA is $66,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $88,800.00 per year, depending on experience, location, and employer.

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities near Decatur, GA are hiring for Software Support Manager jobs?

Cities near Decatur, GA with the most Software Support Manager job openings:

Senior Manager of Customer Support

Atlanta, GA • On-site, Remote

Rethink
See more jobs at Rethinkexternal

Full-time

Re-posted 4 days ago

Job description

About Rethink First
Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms-including RethinkEd, RethinkCare, and RethinkBH-we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.
We're on a mission to make behavioral health more effective, equitable, and human-and we're looking for a creative visionary to help lead that charge.
Position Summary
The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied Behavior Analysis (ABA) providers using our SaaS platform. This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives.
The ideal candidate combines deep customer support leadership experience with a strong understanding of SaaS operations, customer success principles, AI Automation and the unique workflows of BCBA-led organizations. This leader will drive operational excellence, improve support efficiency, leverage AI and automation where appropriate, and ensure customers receive timely, knowledgeable, and empathetic assistance within the SLA's set by the organization. This is a hands-on position that will mix day-to-day activities with the development of the strategic initiatives of this function.
Key Responsibilities
Support Operations Leadership
  • Develop and execute the strategic vision for Customer Support and Helpdesk operations.
  • Lead, mentor, and develop Support Specialists.
  • Establish scalable support processes that focus on speed to resolution.
  • Manage multi-channel customer support operations including:
    • Live Chat
    • Ticketing System
    • Email Support
    • Customer Escalations
    • Self-Service Resources

Customer Experience Excellence
  • Monitor and improve key customer satisfaction metrics, including:
    • NPS
    • First Response Time
    • Resolution Time
    • SLA Compliance
  • Serve as the point of contact for high-priority customer escalations, personally addressing issues as needed.
  • Collaborate with Customer Success teams to reduce customer churn and improve adoption.

Team Development & Performance
  • Recruit, onboard, coach, and retain top-tier support talent.
  • Establish clear performance expectations.
  • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.

Process Improvement & Automation
  • Evaluate and optimize support workflows and ticket routing processes using Salesforce and Agentforce.
  • Partner with our AI Automation Engineer to implement automation, AI-assisted support tools, chatbots, and self-service capabilities using Claude and other tools.
  • Drive improvements in knowledge management and documentation.
  • Identify recurring customer issues and partner with Product and Engineering teams to eliminate root causes.

Analytics & Reporting
  • Develop dashboards and reporting frameworks for leadership visibility.
  • Analyze support trends and identify opportunities for operational improvements.

Cross-Functional Collaboration
  • Partner closely with:
    • Engineering
    • Customer Success
    • Implementation Services
    • Advocate for customer needs within the organization.

Required Qualifications
Experience
  • Bachelor's Degree in Business Administration, Computer Science or similar
  • 8+ years of customer support experience with 2+ years as a Manager or above.
  • 5+ years managing SaaS-based customer support organizations.Experience leading teams supporting healthcare, behavioral health, or ABA technology platforms preferred.
  • Proven experience managing support teams of 5+ employees across multiple communication channels.
  • Experience with support platforms such as Salesforce, Agentforce and JIRA.
  • Demonstratable experience working with AI Tools to Automate processes to improve outcomes.

Skills
  • Strong leadership and people management skills.
  • Exceptional customer-centric mindset.
  • Experience building KPI-driven support organizations.
  • Expertise in support analytics and reporting.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and decision-making abilities.

Preferred Qualifications
  • Experience supporting ABA software platforms.
  • Experience in healthcare technology or electronic health records (EHR) environments.

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
JazzHR Privacy Policy
JazzHR Terms of Use
California Privacy Notice
#BI-Remote
Recruiting Fraud Alert: Job applicants should be aware that external parties may pose as RethinkFirst recruiters. These scams may include fraudulent communications through social media platforms such as LinkedIn, email, or requests to schedule interviews. Any recruiting-related communication from RethinkFirst will come from an @rethinkfirst.com email address, [email protected], an @applytojob.com email address through our talent acquisition system, or rethinkfirstcareers.com for approved recruiting outreach campaigns. Official job postings may also be found on the RethinkFirst.com website. Please note that at no point during our recruitment process will we request any form of monetary payment. If you believe you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.

Apply