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Software Support Manager Jobs in Iowa (NOW HIRING)

Tri-City Group

Project Engineer

Cedar Rapids, IA · On-site

... software * Support the Project Manager in all areas including, procurement, purchasing, subcontract and lease agreements, and equipment tracking * Assist in the logistics of all major package ...

Tri-City Group

Project Engineer

Cedar Rapids, IA · On-site

... software * Support the Project Manager in all areas including, procurement, purchasing, subcontract and lease agreements, and equipment tracking * Assist in the logistics of all major package ...

Stefanini

Deployment Technician

Waterloo, IA · On-site

$17.75 - $23.50/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... The Technician may also participate in special projects related to hardware and software support in ...

Stefanini

Desk Side Technician

Urbandale, IA · On-site

$19 - $25.50/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... The Technician may also participate in special projects related to hardware and software support in ...

Tri-City Group

Project Engineer

Cedar Rapids, IA · On-site

... software * Support the Project Manager in all areas including, procurement, purchasing, subcontract and lease agreements, and equipment tracking * Assist in the logistics of all major package ...

Stefanini

Desk Side Technician

Waterloo, IA · On-site

$19.75 - $26.50/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Provide hardware/software support services to onsite client including break/fix Implement virus ...

Stefanini

Deployment Technician

Urbandale, IA · On-site

$17 - $22.50/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... The Technician may also participate in special projects related to hardware and software support in ...

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All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Iowa

Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Iowa are hiring for Software Support Manager jobs?

Cities in Iowa with the most Software Support Manager job openings:

Seasonal Location Office Administrator (Harvest)

Little Rock, IA • On-site

FARMERS CO-OPERATIVE SOCIETY
201 - 500 employees
Learn more about FARMERS CO-OPERATIVE SOCIETYexternal

$16 - $22/hr

Temporary

Re-posted 19 days ago

Job description

 
Overall Job Function:

The Seasonal office administrator assists in managing the business demands of the location office during harvest. Main responsibilities will be operating the scale system for inbound and outbound trucks. This position will run approximately from September 15 to November 15, depending on harvest.

Essential Job Functions:

  • Have knowledge of or be willing to learn the FCS computer systems and Microsoft office.
  • Communicate effectively with customers and staff to manage and assist with questions.
  • Take calls from customers and directs calls as needed to field employees, manager, feed mill, grain, etc.
  • Prepare needed documents, supports drivers – reports problems to location manager.
  • Operate scale and complete all related paperwork for scale traffic / grain recording.
  • Assist in other areas of location if needed or asked – other duties as assigned.

Secondary Responsibilities: 

  • Team-orientated and willing to support all members of the team.
  • Proactive approach to all situations.
  • Strong people skills.
  • Knowledgeable with company software and software support.
  • Ability to manage stressful situations professionally.

Competencies:

  • Must have a customer-first mindset.
  • Supports a consistent professional image of the company.
  • Observes safety policy and procedure as an absolute.
  • Manage stress effectively and react calmly under pressure.
  • Work ethic of the highest integrity.
  • Commitment to dependability and willingness to work to meet goals and deadlines.
  • Effectively solve problems.

Qualifications:

  • High school diploma or GED.
  • Prefer experience with customer service / data entry or related field.      

Work Requirements: 

This position is based in a fast paced office setting.  Equipment utilized will be computer, phone, fax, copy machine and other standard office equipment.  Typical office hours are Monday to Friday daytime hours; weekend / holiday and evening hours as deemed by customer demand. Position will occasionally be exposed to elements, loud noise and agricultural equipment and may require travel between FCS locations.

While performing job functions the employee will be required to talk and hear most of the time.  The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel.  The employee will need to be able to lift up to 25 pounds occasionally and 15 pounds frequently.  The physicality of this job is low.    

*FCS job descriptions are a representation of a job requirements knowledge, skills and abilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.