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Software Support Manager Jobs in Iowa (NOW HIRING)

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Software Support: Provide user support for Microsoft 365 applications and services including ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...

NCMIC

Technical Service Specialist I

Clive, IA · On-site

Software Support: Provide user support for Microsoft 365 applications and services including ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...

Saige Partners

CMM Operator

Williamsburg, IA · On-site

... software. * Support quality, safety, housekeeping, and continuous improvement initiatives ... Follow customer requirements, quality management system procedures, and established workplace ...

Crystal Group

Project Manager

Hiawatha, IA · On-site

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model ... Strong understanding of systems engineering principles and hardware/software integration.

Crystal Group

Project Manager

Cedar Rapids, IA · On-site

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model ... Strong understanding of systems engineering principles and hardware/software integration.

Crystal Group

Project Manager

Hiawatha, IA · On-site

Project Support Manager Reports to: Director, Engineering Department : Engineering Work Model ... Strong understanding of systems engineering principles and hardware/software integration.

Stefanini

DeskSide Technician

Waterloo, IA · On-site

$20 - $25.50/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Provide hardware/software support services to onsite client including break/fix * Implement virus ...

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All JobsSoftware Support JobsSoftware Support Manager JobsSoftware Support Manager Jobs in Iowa

Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Iowa are hiring for Software Support Manager jobs?

Cities in Iowa with the most Software Support Manager job openings:

Software Architect

Dubuque, IA • On-site, Remote

Eagle Point Software Corporation
Software Development • 51 - 200 employees
Learn more about Eagle Point Software Corporationexternal

Full-time

Re-posted 13 days ago

Key responsibilities

  • Partner with the Solutions Architect to own the system architecture end to end, from proof of concept through design to production.

  • Design and build software hands-on in C# and Angular, setting the technical standards the rest of the team builds against.

  • Own the Azure environment: deploy application workloads into production, manage high-level Azure infrastructure, and maintain infrastructure as code.

Job description

At Eagle Point Software, we empower leaders in architecture, engineering, construction, product design, and manufacturing to transform their businesses by implementing learning and development best practices. We aim to help organizations create positive learning experiences to increase efficiencies and support employee growth.
We help clients unlock their teams' potential with the knowledge to do their jobs better.
We prioritize the success of our clients and go above and beyond to ensure they have the power to create a differentiating factor that sets them apart. That power is an upskilled, knowledgeable workforce.
JOB DESCRIPTION
The Application Architect is the technical anchor of our engineering team, responsible for our Azure environment and for the architecture that everything else depends on. This is a rare hands-on-plus-big-picture role: one day you are architecting and writing C# and Angular yourself, the next you are setting the standards the whole team builds against. A defining part of this role is AI: you will help us leverage it in the developer loop to sharpen how our team works and integrate it into our products to expand what they can do. We are looking for someone with deep Azure best practices, real architectural instinct, and the ability to design and build software you are proud of. The right person has the judgment to know when to zoom in on a single line of code and when to zoom out to the whole platform, and the perspective to see how each decision fits the larger system.
Responsibilities
  • Partner with the Solutions Architect to own the system architecture end to end, from proof of concept through design to production.
  • Translate business goals and product requirements into scalable, reliable architecture, and communicate technical direction clearly to both engineers and non-technical stakeholders.
  • Design and build software hands-on in C# and Angular, setting the technical standards the rest of the team builds against.
  • Maintain clear architecture documentation, including design decisions, system diagrams, and technical specifications, so the team can build and extend with confidence.
  • Own the Azure environment: deploy application workloads into production, manage high-level Azure infrastructure, and maintain infrastructure as code.
  • Engineer and maintain fully automated CI/CD pipelines that build and deploy our web-based applications.
  • Champion security best practices and support SOC 2 compliance across our Azure environment.
  • Drive developer enablement by introducing and scaling AI-assisted development tooling, and help integrate AI into our products.
  • Own the quality bar through code and design reviews, ensuring work conforms to our architectural standards.
  • Benchmark and tune application performance to meet scalability, reliability, and SLA targets.
  • Coach and mentor engineers, growing the team's capability in our development practices and standards.
  • Stay abreast of emerging technologies and industry trends, and champion adoption of the ones that make sense for our organization.

Requirements
Experience & Education
  • Associate or bachelor's degree in computer science or a related field, or equivalent experience.
  • 8-10+ years designing and implementing software applications, including large-scale projects, with time spent in an architecture or technical lead capacity.
  • Proven track record balancing hands-on development with architecture and technical leadership.
  • Strong understanding of software architecture and application design patterns.
  • Outstanding collaboration and communication skills, including the ability to convey technical concepts to non-technical stakeholders.
  • Experience working in collaborative teams distributed across multiple time zones.
  • Comfortable working in a hybrid / remote working environment.

Azure & Infrastructure
  • Deep hands-on experience with Microsoft Azure, including deploying application workloads into production.
  • Strong grasp of Azure best practices and the Azure Well-Architected Framework (scalability, reliability, security, cost).
  • Experience with high-level Azure infrastructure and infrastructure as code (IaC).
  • Experience building and maintaining automated CI/CD pipelines in Azure.

Security
  • Experience with cybersecurity frameworks, specifically SOC 2 in an Azure environment.
  • Professional experience designing secure software systems and analyzing code for weaknesses and errors.

Development
  • Strong hands-on experience architecting and building software in C#, Angular, and SQL.
  • Experience leading application modernization and integration initiatives.
  • Experience with AI-assisted developer tooling (for example, Claude Code) and a track record of enabling teams to adopt it.

Physical Requirements
  • Constant operation of a computer
  • Must be able to remain in a stationary position at least 75% of time (sitting and/or standing)
  • Average hearing and visual acuity
  • Must be able to communicate with others

Apply