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Software Support Manager Jobs in Georgia (NOW HIRING)

Staff Software Engineer

Atlanta, GA Β· On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Senior Software Engineer

Atlanta, GA Β· On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

... care management solutions are designed to automate business processes, help ensure safety and ... Stay current with software changes/updates and participate in training as required * Punctual ...

... care management solutions are designed to automate business processes, help ensure safety and ... Stay current with software changes/updates and participate in training as required * Punctual ...

Staff Software Engineer

Atlanta, GA Β· On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Senior Software Engineer

Atlanta, GA Β· On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Staff Software Engineer

Atlanta, GA Β· On-site

$190K - $252K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Senior Software Engineer

Atlanta, GA Β· On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Customer Support Associate

Atlanta, GA Β· On-site

$16.75 - $23/hr

Support customers through live chat, email, and outbound phone. Customer interactions may include ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

Senior Software Engineer

Atlanta, GA Β· On-site

$165K - $218K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Desktop Support Technician - Duluth, GA

Duluth, GA Β· On-site

$18.75 - $23.75/hr

... customer service and managing troubleshooting and resolution of IT equipment issues ... software support experience β€’ ServiceNOW experience Company : Aamazing IT offers IT solutions, ...

Customer Support Associate

Atlanta, GA Β· On-site

$16.75 - $23/hr

Responsibilities * Support customers through live chat, email, and outbound phone. Customer ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

Customer Support Associate

Atlanta, GA Β· On-site

$16.75 - $23/hr

Responsibilities * Support customers through live chat, email, and outbound phone. Customer ... software. * Ability to manage multiple customer interactions and open cases while maintaining ...

... software and hardware issues for customers in mission-critical environments across healthcare, ... You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within ...

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Showing results 41-60

Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Georgia are hiring for Software Support Manager jobs?

Cities in Georgia with the most Software Support Manager job openings:

Staff Software Engineer

Atlanta, GA β€’ On-site

$190K - $252K/yr

Other

Posted 24 days ago


Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

This role is a shared software engineering pipeline for the teams building the systems that run Anduril: CorpTech Platform, ArsenalOS, and CorporateOS. You are hired into the pipeline, then placed where your strengths fit best. Both teams do full-stack product work on high-availability systems, both partner directly with the business and the factory, and both contribute directly to Anduril’s ability to be the next generation defense prime.
CorpTech Platform is the internal engineering force multiplier behind Anduril’s corporate systems. It invests in data platforms, software platforms, QA and release excellence, ERP engineering, and AI infrastructure. Platform builds the foundation for both ArsenalOS, our manufacturing and build arm, and CorpOS, the system that lets Finance and Growth operate with speed and precision.
ArsenalOS is the digital backbone of Anduril’s hardware enterprise. It is the operational OS for the factory floor, the software that turns designs into high-rate production of Roadrunner, Fury, and other Anduril products, and keeps the line running.
CorporateOS is the arm that supports Anduril’s finance and accounting teams with first class internal tools and enterprise systems. Those products are the invisible backbone that ensures Anduril runs a healthy balance sheet. All work you do here has immediate visible impact on our balance sheet.
We are also driving Anduril toward becoming an autonomous enterprise. Through initiatives like the Autonomous Software Factory, we are rethinking how software is built, tested, deployed, and evolved by integrating AI directly into the engineering lifecycle.
Enterprise systems are strategic engines, scaling Anduril’s business and production systems with the same rigor, speed, and adaptability as its mission critical products.

WHAT YOU'LL DO
  • Own and deliver features for systems such as Forge, Anduril’s production platform.
  • Level up our team’s applications through quality code contribution and writing tests.
  • Leverage frontier AI tooling for development, and contribute to our local AI harnesses.
  • Partner with the factory floor to enable high rate build of Roadrunner, Fury, and other Anduril products.
  • Join an on-call rotation for software support of the production floor or equivalent applications.
  • Collaborate cross-functionally with systems architecture, software product and design, factory systems, and production digital tools.
REQUIRED QUALIFICATIONS
  • 12+ years of experience in a software engineering role building products, ideally in a fast-paced environment.
  • Have an area of deep expertise in one or more portions of full stack web development (i.e. backend, frontend, integration).
  • Degree in Computer Science, Information Systems, Electrical Engineering or related technical degree.
  • Experience working with large enterprise applications and platforms with high availability requirements.
  • Proficiency with web-based technologies such as Javascript, React, Typescript, and web frameworks such as React or NextJS.
  • U.S. Person status is required as this position needs to access export controlled data.
PREFERRED QUALIFICATIONS
  • Experience in hyper growth startup-like environments, with demonstrated successes in scaling and maturing software development processes, team culture and methods, and ability to balance short-term and long-term trade offs.
  • Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc.
  • Eligible to obtain and maintain a U.S. TS clearance.
  • Experience in manufacturing industries with hands on experience on assembly lines.
  • Experience in financial operations or accounting.

US Salary Range

$190,000 – $252,000 USD

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

For more information, Explore Our Benefits.

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