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Software Support Manager Jobs in Georgia (NOW HIRING)

i3 Verticals

Team Lead, Support

Temple, GA

Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...

i3 Verticals

Team Lead, Support

Temple, GA · On-site

Support Manager JOB LOCATION: Temple, GA SUMMARY OF POSITION: i3 Verticals is looking for ... Experience with hardware, software, and networking troubleshooting. * Familiarity in bug creation ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Position Summary The Senior Manager of Customer Support (Helpdesk) is responsible for leading and ... Experience supporting ABA software platforms. * Experience in healthcare technology or electronic ...

Ask IT consulting

Help Desk Support

Atlanta, GA

$19.25 - $26/hr

Provides computer hardware and software support to end users on a variety of issues. Identifies ... manager. Additional Information Knowledge of Ghost Imaging software will be a plus

Anduril Industries

Senior Software Engineer

Atlanta, GA · On-site

$117K - $155K/yr

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

Anduril Industries

Staff Software Engineer

Atlanta, GA · On-site

CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ... Understanding of three letter acronyms such as ERP, MES, WMS, CRM, etc. * Eligible to obtain and ...

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Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Georgia are hiring for Software Support Manager jobs?

Cities in Georgia with the most Software Support Manager job openings:

Training and Operations Support Manager

Atlanta, GA • On-site

Stonemark Management
201 - 500 employees
Learn more about Stonemark Managementexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Training & Operations Support Manager

Department: Operations / Human Resources
Reports To: Vice President of Operations
Work Environment: Onsite; schedule flexibility required


Position Summary

The Training & Operations Support Manager is responsible for developing, implementing, and maintaining training programs and operational support processes that drive consistent execution of company policies, procedures, and performance standards. This role partners closely with operations leadership to improve efficiency, ensure compliance, and support continuous improvement across the organization. The position requires onsite presence and flexibility to adjust work schedules as operational needs evolve.


Key Responsibilities


Training & Development

  • Design, develop, and deliver onboarding and ongoing training programs for new and existing employees.
  • Maintain standardized training materials, manuals, job aids, and operational procedures.
  • Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
  • Track training completion, effectiveness, and employee competency.
  • Identify training gaps and recommend corrective or enhanced training solutions.


Operations Support

  • Provide hands-on operational support to field and corporate teams to ensure consistent application of processes and procedures.
  • Serve as a subject matter expert on operational policies, systems, and workflows.
  • Support the rollout and implementation of new systems, procedures, and operational initiatives.
  • Develop and maintain process documentation and standard operating procedures (SOPs).
  • Partner with leadership to identify inefficiencies and recommend process improvements.


Compliance & Quality Control

  • Support internal controls by ensuring employees are trained in compliance, documentation, and approval requirements.
  • Conduct operational reviews, audits, and quality checks to ensure adherence to company standards.
  • Collaborate with management on corrective action plans to address operational deficiencies.
  • Maintain accurate training and operational records for audit and reporting purposes.

Leadership & Collaboration

  • Act as a liaison between operations, HR, accounting, and other cross-functional teams.
  • Coach and support managers and supervisors on training execution and operational best practices.
  • Promote a culture of accountability, consistency, and continuous improvement.


Qualifications

Education & Experience

  • Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field preferred.
  • 3–5+ years of experience in training, operations, or process improvement roles.
  • Experience supporting multi-site or field operations is strongly preferred.
  • Must be willing to travel 90% of the time.


Skills & Competencies

  • Strong organizational and project management skills.
  • Excellent written and verbal communication abilities.
  • Proven ability to develop clear procedures and training documentation.
  • Proficiency with learning management systems (LMS), operational software, or ERP systems preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to work independently, manage multiple priorities, and adapt to changing operational demands.


Physical & Work Requirements

  • Ability to work onsite and adjust schedule as needed to support operational priorities.
  • Ability to travel to field locations as required.
  • Ability to sit, stand, and work at a computer for extended periods.