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Software Support Manager Jobs in Florida (NOW HIRING)

Socket.dev

Senior Technical Support Manager

Miami, FL · On-site

At Reeco, we're looking for a Senior Technical Support Specialist to own that investigation. You'll ... Proven experience investigating complex software issues using Claude, session-replay tools, browser ...

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Software Support Manager information

What does a software support manager do?

A Software Support Manager oversees the support team responsible for assisting clients and end-users with software-related issues. They manage daily operations, ensure timely resolution of technical problems, and work to improve customer satisfaction. The role often involves coordinating with development teams to address bugs, implementing support processes, and training staff. Software Support Managers also analyze support metrics to optimize performance and may assist in developing documentation or training materials.

How does a software support manager typically balance technical troubleshooting with team leadership responsibilities?

A Software Support Manager often divides their time between overseeing the support team’s daily operations and directly handling complex technical issues that require advanced expertise. While they may step in to resolve escalated customer problems, much of their role involves mentoring support staff, coordinating training sessions, monitoring performance metrics, and optimizing support processes. Effective managers also collaborate closely with development teams to communicate recurring software issues and recommend improvements, ensuring both customer satisfaction and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a software support manager, and why are they important?

To thrive as a Software Support Manager, you need strong technical knowledge of software products, troubleshooting expertise, and experience in customer service or IT support, often backed by a relevant degree. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and ITIL or similar certifications is typically required. Exceptional leadership, communication, and problem-solving skills set outstanding managers apart by enabling them to guide teams and resolve client issues effectively. These competencies are crucial for ensuring timely customer support, maintaining high client satisfaction, and leading a productive support team.

What is the difference between Software Support Manager vs Software Support Specialist?

AspectSoftware Support ManagerSoftware Support Specialist
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical support, troubleshoots issues, assists customers directly
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, product knowledge
CertificationsITIL, CompTIA, relevant technical certificationsCompTIA A+, Microsoft Certified, product-specific certifications
Work EnvironmentOffice-based, team management, coordination with other departmentsCustomer support centers, remote or on-site troubleshooting

The main difference between a Software Support Manager and a Software Support Specialist lies in their scope of responsibilities. Managers oversee support teams and strategic planning, while specialists focus on direct technical support. Both roles require technical knowledge and certifications, but managers emphasize leadership and coordination skills.

What cities in Florida are hiring for Software Support Manager jobs?

Cities in Florida with the most Software Support Manager job openings:

Tax Preparation Support Manager

Sebastian, FL • On-site

Jackson Hewitt - 3571
See more jobs at Jackson Hewitt - 3571external

$50K - $70K/yr

Full-time

PTO

Re-posted 8 days ago

Job description

Benefits:
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Flexible schedule

About the Role:
Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role, you'll play a key part in guiding tax professionals and ensuring clients receive accurate, efficient, and friendly tax preparation services. If you're passionate about taxes and love leading a team, this is the opportunity for you!
Responsibilities:
  • Oversee and support tax preparation staff to ensure accuracy, compliance, and quality service
  • Train, mentor, and develop tax preparers on current tax laws, procedures, and best practices
  • Manage daily office operations and ensure smooth workflow during peak tax season
  • Review completed tax returns for accuracy and IRS compliance
  • Resolve client inquiries, concerns, and escalated tax-related issues professionally
  • Monitor team performance and provide coaching and feedback to drive productivity
  • Ensure adherence to Jackson Hewitt's policies, procedures, and quality standards
Requirements:
  • Prior experience in tax preparation, accounting, or a related financial field
  • Previous supervisory or management experience preferred
  • Strong knowledge of federal and state tax codes and IRS regulations
  • Excellent communication, leadership, and interpersonal skills
  • Ability to thrive in a fast-paced, seasonal work environment
  • Proficiency with tax software and basic computer applications
  • PTIN (Preparer Tax Identification Number) required or ability to obtain one
About Us:
Jackson Hewitt is one of the nation's largest and most trusted tax preparation service providers, with decades of experience helping millions of Americans navigate tax season with confidence. Clients love us for our accuracy, affordability, and personalized service — and employees love working here for our supportive culture, flexible schedules, and opportunities for growth. Join a team that's dedicated to making a real difference in people's financial lives!  We are a growing franchise with significant success the last few years, including franchise of the year for Jackson Hewitt.

Flexible work from home options available.