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Software Support Coordinator Jobs in Indiana (NOW HIRING)

GDIT

$30.44 - $41.18/hr

Field Service and Support Job Qualifications: Skills: Distributed Common Ground System (DCGS), Joint Automated Deep Operations Coordination System (JADOCS), Software Support Certifications: None ...

Covista

Student Support Liaison

Indianapolis, IN · On-site

$23 - $25/hr

In collaboration with the Campus Support Coordinator, plan and facilitate events such as career ... Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience ...

Covista

Student Support Liaison

Indianapolis, IN · On-site

$23 - $25/hr

In collaboration with the Campus Support Coordinator, plan and facilitate events such as career ... Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience ...

BMWC Constructors

VDC Project Manager

Indianapolis, IN · On-site

Develop and track coordination issues, drawing logs, project impacts, change costs, and design changes throughout the project. * Provide technical leadership, software support, and troubleshooting ...

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Software Support Coordinator information

What is the difference between Software Support Coordinator vs Software Support Specialist?

AspectSoftware Support CoordinatorSoftware Support Specialist
CertificationsIT certifications, customer service trainingIT certifications, technical certifications
Work EnvironmentCustomer support teams, office or remoteTechnical support teams, office or remote
Employer & IndustrySoftware companies, tech firms, IT departmentsSoftware companies, tech firms, IT departments
Primary FocusCoordinating support activities, customer communicationDiagnosing and resolving technical issues

The main difference is that a Software Support Coordinator focuses on managing support processes and customer communication, while a Software Support Specialist handles technical troubleshooting and issue resolution. Both roles are essential in tech support teams but serve different functions within the support workflow.

What does a software support coordinator do?

A software support coordinator manages and resolves technical issues related to software applications, acts as a liaison between users and technical teams, and ensures customer satisfaction. They often troubleshoot problems, document solutions, and may use support tools like ticketing systems. Strong communication skills and knowledge of software systems are essential for this role.

What cities in Indiana are hiring for Software Support Coordinator jobs?

Cities in Indiana with the most Software Support Coordinator job openings:

Infographic showing various Software Support Coordinator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Coordinator

Indianapolis, IN • On-site, Remote

Schneider Geospatial
11 - 50 employees
Learn more about Schneider Geospatialexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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