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Software Support Analyst L3 Jobs (NOW HIRING)

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is ...

Vergent LMS

Software Support Analyst

Ridgeland, MS

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

Print4Pay Hotel

NY · On-site

DocuWare Corporation - Bilingual Software Support Analyst Location: New Windsor, NY DocuWare Corporation is seeking an experienced Bilingual Software Support Analyst to join our team. This position ...

RXinsider LTD.

Software Support Analyst

Houston, TX · On-site

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

RXinsider LTD.

Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...

i3 Verticals

Software Support Analyst I

Piney Flats, TN · On-site

Software Support Analyst I FLSA STATUS: Non-Exempt REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel required SUMMARY OF POSITION: The valued candidate will be responsible for ...

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How much do software support analyst l3 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for software support analyst l3 in the United States is $32.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $40.62 per hour, depending on experience, location, and employer.

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Senior Infrastructure Analyst - L3 - Project

Houston, TX • On-site

Uprite Services
IT Services • 11 - 50 employees
Learn more about Uprite Servicesexternal

Full-time

Re-posted 21 days ago

Key responsibilities

  • Lead and support client infrastructure projects such as server refreshes, migrations, upgrades, and security deployments.

  • Act as an escalation point for Tier 1 and Tier 2 support teams and resolve complex technical issues related to virtualization, networking, and applications.

  • Collaborate with project teams and support staff to ensure successful project delivery and troubleshooting.

Job description

Senior Infrastructure Analyst – L3 - Projects

Location: Houston
Department: Professional Services / Service Desk
Reports To: PMO

Are you a senior IT infrastructure specialist who thrives on delivering complex migration projects while mentoring technical teams? Do you want to work for a company that values excellence and invests in your growth?

At Uprite Services, we’re looking for a Technical Projects & Support Analyst – L3 to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, implementing solutions, and delivering exceptional service remotely and occasionally onsite.

Who We Are

Uprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. Our team is built on high performance and a values-driven culture called The Uprite Way, which guides how we serve clients and support one another every day.

Learn more at www.uprite.com

About the Role

The Senior Infrastructure Analyst – L3 is a dual-focused role combining advanced technical support responsibilities with the planning and delivery of client infrastructure projects. This position resolves complex Level 3 support issues—including server, virtualization, networking, storage, and Microsoft 365—and serves as an escalation resource for lower-tier technicians and the NOC team. 

In addition, this role leads and executes technical projects such as infrastructure modernizations, server refreshes, cloud migrations, tenant-to-tenant migrations, software upgrades, security and monitoring deployments, and automation initiatives. The position works closely with project managers, vCIOs, and the NOC team to ensure successful project outcomes. 

Strong documentation, client communication, and cross-team collaboration skills are essential. This position participates in on-call rotations and supports the service desk during high-volume periods. 

Key Responsibilities

Technical Project Delivery (45%)

  •  Lead and/or support client infrastructure projects, including: 
    • Server refreshes, server consolidations, and upgrades 
    • On-prem to cloud migrations (Azure, Microsoft 365, hybrid, serverless) 
    • Line-of-business application upgrades and hosting transitions 
    • Network and Wifi infrastructure upgrades and optimization 
    • Security/monitoring deployments (firewalls, Liongard, monitoring appliances) 
  •  AI, automation, and modernization initiatives 
  • Apply project governance best practices: work plans, scheduling, change control, documentation. 
  • Collaborate with vCIOs, PMs, Service Desk, and NOC on scoping, planning, delivery, and risk mitigation. 
  • Deploy, maintain, and troubleshoot server and application environments. 
  • Maintain Project documentation and client environnement configuration standards. 
  • Provide mentorship and knowledge-sharing to lower-tier technical staff. 
  • Participate in weekly project and technical review meetings. 
  • Contribute to internal initiatives focused on improving process and tools for onboarding and project workflows. 

Support Analyst & L3 Escalation (45%)

  • Act as an escalation point for Tier 1 and Tier 2 support teams and collaborate with the NOC team on complex troubleshooting
    • Resolve escalated L3 technical issues from Service Desk, NOC, and client-submitted tickets. 
    • Provide advanced end-user, server, networking, firewall, and application support. 
    • Troubleshoot complex issues in virtualization (Hyper-V, VMware), SAN/NAS, AD, GPO, VPN, and Microsoft 365. 
    • Assist with domain renewals, SSL certificate lifecycle, and application deployments. 
    • Collaborate with NOC on complex support, security, monitoring, and remediation tasks. 
    • Communicate effectively with clients, vendors, and internal teams.