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Software Quality Analyst Jobs in Kansas (NOW HIRING)

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc.

MCI Careers

Quality Analyst Lead

Wichita, KS · On-site

The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc.

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ... hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc.

Newell Brands

... helping analyze trends Communicate supplier and material issues with the Quality Manager and corporate quality partners Assist with validation of process changes, trial runs, and first-article ...

PSI Services LLC

Senior QA Analyst

Olathe, KS · Hybrid

$115K/yr

Title: Sr. QA Analyst Location: Hybrid-Olathe, KS Salary: $115K About PSI Join Us at PSI - Where ... The person in this role works closely with the Software Engineering teams to understand what has ...

PSI Services LLC

Senior QA Analyst

Olathe, KS · On-site

$115K/yr

Title: Sr. QA Analyst Location: Hybrid-Olathe, KS Salary: $115K About PSI Join Us at PSI - Where ... The person in this role works closely with the Software Engineering teams to understand what has ...

OASYS

Software Assurance Cyber Analyst

Pratt, KS · On-site

Embedded software development experience or experience with SW quality assurance. * Ada experience is a strong plus. * Experience building software assurance and continuous integration (CI) pipelines.

GuideTech Open Roles

Embedded Software Engineer

Lenexa, KS · On-site

$119K - $157K/yr

Debug and validate software using simulators, debuggers, oscilloscopes, logic analyzers, and ... You take ownership of your work and are accountable for delivering high-quality results. * You ...

GuideTech LLC

Embedded Software Engineer

Lenexa, KS · On-site

$119K - $157K/yr

Debug and validate software using simulators, debuggers, oscilloscopes, logic analyzers, and ... You take ownership of your work and are accountable for delivering high-quality results. * You ...

GuideTech LLC

Embedded Software Engineer

Lenexa, KS · On-site

$119K - $157K/yr

Debug and validate software using simulators, debuggers, oscilloscopes, logic analyzers, and ... You take ownership of your work and are accountable for delivering high-quality results. * You ...

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Software Quality Analyst information

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How much do software quality analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for software quality analyst in Kansas is $40.02, according to ZipRecruiter salary data. Most workers in this role earn between $32.60 and $48.65 per hour, depending on experience, location, and employer.

What does a software quality analyst do?

A Software Quality Analyst is responsible for ensuring that software products meet established quality standards before they are released to customers. They design and execute test plans, identify bugs or issues, and work closely with developers to resolve them. Their goal is to improve software reliability, usability, and performance by using a variety of testing methods, including manual and automated testing. Additionally, Software Quality Analysts document test results and help create processes to prevent future defects.

What are some common challenges faced by software quality analysts when working with cross-functional teams?

Software Quality Analysts often collaborate with developers, product managers, and other stakeholders, which can present challenges such as aligning on testing priorities, managing differing expectations, and ensuring clear communication of requirements and defects. It's important to establish effective communication channels and regularly participate in team meetings to stay updated on project changes. Proactively clarifying ambiguities and maintaining thorough documentation can help mitigate misunderstandings and contribute to a smoother workflow.

What is the difference between Software Quality Analyst vs Software Tester?

AspectSoftware Quality AnalystSoftware Tester
Primary FocusEnsures overall quality, process improvement, and defect preventionIdentifies bugs and verifies fixes through testing
ResponsibilitiesDevelops quality standards, analyzes processes, and collaborates with teamsExecutes test cases, reports defects, and validates fixes
Required SkillsKnowledge of QA methodologies, process analysis, and testing toolsStrong testing skills, attention to detail, and familiarity with testing tools
Work EnvironmentCollaborative, process-oriented, often involved in planningExecution-focused, primarily in testing phases

While both roles focus on software quality, the Software Quality Analyst takes a broader approach, emphasizing process improvement and quality standards, whereas the Software Tester concentrates on executing tests and identifying defects. Both roles are essential in delivering high-quality software products.

What are the key skills and qualifications needed to thrive as a software quality analyst?

To thrive as a Software Quality Analyst, you need a solid understanding of software testing methodologies, attention to detail, and typically a degree in computer science or a related field. Familiarity with testing tools like Selenium, JIRA, and test management systems, as well as relevant certifications such as ISTQB, is often required. Strong analytical thinking, problem-solving abilities, and effective communication skills help you collaborate with development teams and clearly report issues. These competencies ensure high-quality software releases, reduce defects, and enhance user satisfaction.
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What job categories do people searching Software Quality Analyst jobs in Kansas look for? The top searched job categories for Software Quality Analyst jobs in Kansas are:
What cities in Kansas are hiring for Software Quality Analyst jobs? Cities in Kansas with the most Software Quality Analyst job openings:
What are popular job titles related to Software Quality Analyst jobs in KS? For Software Quality Analyst jobs in KS, the most frequently searched job titles are:
Software Quality Analyst jobs near you
Infographic showing various Software Quality Analyst job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,243 per year, or $40 per hour.

Quality Analyst Lead

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality.
  • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues.
  • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans.
  • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards.
  • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues.
  • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes.
  • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates.
  • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency.
  • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership.
  • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation.
  • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up.
  • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities.
  • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects.
  • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions.
  • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3–5+ years of QA or operations experience in a contact center.
  • Strong understanding of quality frameworks, scorecards, and audit methodologies.
  • Ability to analyze trends and present actionable insights.
  • Experience facilitating calibrations and coaching conversations.
  • High attention to detail and strong documentation skills.
  • Proficiency in analytics and reporting tools.

Nice to Have

  • Experience creating QA programs from inception.
  • Familiarity with speech analytics or automated QA platforms.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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