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Software Implementation Manager Jobs in Queens, NY

Flip

Implementation Manager, Healthcare

New York, NY

Implementation Manager REPORTING TO: Head of Customer Success - Healthcare LOCATION: Marina del Rey ... Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software ...

Planhat

Implementation Manager (Americas)

Manhattan, NY · On-site

$80 - $120/hr

We don't just "implement software." We design outcomes, enable teams, and champion adoption. Imagine: * Leading a multi-stakeholder kickoff with a global SaaS company to redefine how they manage ...

DualEntry

Implementation Manager/Director

New York, NY · On-site

$200K - $280K/yr

... software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close ... implementation tracker * Petro personally manages 20 customers (and growing), he is an SME in ...

DualEntry

Implementation Manager/Director

Manhattan, NY · On-site

$200 - $280/hr

... software from the 1990s. DualEntry's AI-native ERP automates accounting from data entry to close ... implementation tracker * Petro personally manages 20 customers (and growing), he is an SME in ...

eVero Corporation

Be Seen First

Implementation Manager, Level I

Melville, NY · On-site

$33 - $41/hr

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero ... test new software features as requested. QUALIFICATIONS & REQUIRED SKILLS * Strong critical ...

New

eVero Corporation

Be Seen First

Implementation Manager, Level I

Syosset, NY · On-site

$33 - $41/hr

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero ... test new software features as requested. QUALIFICATIONS & REQUIRED SKILLS * Strong critical ...

Numeric

Implementations Manager

New York, NY · On-site

$145K - $170K/yr

Yet most software in the space was built in the early 2000s - clunky, slow, and far behind the ... Do you measure an implementation by whether the customer is actually living in the product, not by ...

Harri US

Implementation Project Manager

Manhattan, NY

$100K - $120K/yr

You will serve as an implementation project manager and a trusted consultant, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses. What ...

Harri US

Implementation Project Manager

Manhattan, NY · On-site

$100K - $120K/yr

You will serve as an implementation project manager and a trusted consultant, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses. What ...

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All JobsSoftware Implementation JobsSoftware Implementation Manager JobsSoftware Implementation Manager Jobs in Queens, NY

Software Implementation Manager information

See Queens, NY salary details

$62.6K

$107.4K

$162.8K

How much do software implementation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for software implementation manager in Queens, NY is $107,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $126,800.00 per year, depending on experience, location, and employer.

What is a software implementation manager?

A Software Implementation Manager is a professional responsible for overseeing the deployment and integration of software solutions within an organization. They coordinate between clients, technical teams, and vendors to ensure that software systems are installed efficiently, meet business requirements, and are adopted smoothly by end-users. Their role involves project management, troubleshooting, training, and providing ongoing support to ensure successful software adoption.

What are the key skills and qualifications needed to thrive as a software implementation manager?

To excel as a Software Implementation Manager, you need a strong background in project management, software deployment, and client relationship management, often supported by a degree in computer science or a related field. Familiarity with project management tools (such as Jira and Asana), CRM systems, and relevant certifications like PMP or Agile are common requirements. Excellent communication, problem-solving, and leadership skills help you coordinate teams and ensure client satisfaction. These abilities are crucial for delivering successful software implementations on time and within scope, ultimately supporting organizational goals and customer success.

What are some typical challenges a software implementation manager faces during client onboarding, and how can they be addressed?

A common challenge for Software Implementation Managers is managing varying client expectations and technical readiness during onboarding. Clients may have unique workflows or legacy systems that require significant customization or integration efforts. To address these challenges, it’s essential to maintain clear communication, set realistic timelines, and involve key client stakeholders early in the process. Proactively identifying potential obstacles and collaborating closely with the development and support teams can also help ensure a smooth transition and successful implementation.

What is the difference between Software Implementation Manager vs Software Project Coordinator?

AspectSoftware Implementation ManagerSoftware Project Coordinator
ResponsibilitiesOversees software deployment, manages teams, ensures project successSupports project tasks, coordinates schedules, assists project managers
Required SkillsProject management, technical knowledge, leadershipCommunication, organization, basic technical understanding
CertificationsPMI, PMP, or similarNone typically required, but certifications like CAPM are beneficial
Work EnvironmentClient sites, corporate offices, technical teamsOffice settings, team collaboration

The Software Implementation Manager focuses on leading software deployment projects, managing teams, and ensuring successful implementation. In contrast, the Software Project Coordinator provides support by coordinating tasks and schedules. While both roles require project management skills, the Implementation Manager has a more strategic and leadership-oriented role, often requiring certifications like PMP. The Project Coordinator typically assists project managers and has a more administrative focus.

What are popular job titles related to Software Implementation Manager jobs in Queens, NY?

For Software Implementation Manager jobs in Queens, NY, the most frequently searched job titles are:

What job categories do people searching Software Implementation Manager jobs in Queens, NY look for?

The top searched job categories for Software Implementation Manager jobs in Queens, NY are:

What cities near Queens, NY are hiring for Software Implementation Manager jobs?

Cities near Queens, NY with the most Software Implementation Manager job openings:

Software Implementation Manager jobs near you
Infographic showing various Software Implementation Manager job openings in Queens, NY as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $107,380 per year, or $51.6 per hour.

Implementation Manager, Healthcare

Flip

New York, NY

Full-time

Re-posted 9 days ago

Key responsibilities

  • Lead technical onboarding, configuration, and testing of integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms.

  • Troubleshoot post-launch technical issues, escalate problems, and partner with engineering to resolve complex challenges.

  • Serve as a technical resource for customers, providing support, documentation, and occasional assistance in late-stage sales discussions.

Job description

TITLE: Implementation Manager

REPORTING TO: Head of Customer Success - Healthcare

LOCATION: Marina del Rey, CA OR Williamsburg, Brooklyn (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We're a small and mighty team of 70 today with offices in BK, LA, and the UK.

#FlippinLegend

What You'll Do

You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.

Own Technical Implementations

  • Lead technical onboarding from post-sale through production launch
  • Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
  • Translate customer requirements into scalable technical solutions
  • Manage implementation testing, QA, and go-live readiness
  • Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
  • Build documentation, implementation guides, and repeatable playbooks that improve future deployments

Provide Technical Customer Support

  • Serve as the primary technical resource for post-launch issues and escalations
  • Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
  • Partner with Engineering by providing detailed technical context on complex issues
  • Identify recurring technical patterns and drive long-term product improvements
  • Maintain an internal knowledge base of solutions, best practices, and known issues

Become a Trusted Technical Advisor

As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.

What We're Looking For

We're looking for someone who enjoys solving technical problems while working directly with customers. You're equally comfortable configuring integrations, troubleshooting production issues, and explaining technical concepts to both IT teams and non-technical stakeholders.

You likely have:

  • 3-7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role
  • Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
  • Experience owning projects from technical discovery through production launch
  • Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
  • Excellent written documentation and communication skills
  • A builder's mindset-you enjoy creating scalable processes rather than simply following them
  • Bonus: Healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
  • Bonus: Telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)

More About Us

  • We're international, spanning the US, UK, and Canada
  • We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week 

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