Software Implementation Manager Jobs in Bainbridge, GA

Requisition No: 882377 

Agency: Highway Safety and Motor Vehicle

Working Title: DIRECTOR OF MOTORIST SERVICES-HSMV - 76002416 1

 Pay Plan: SMS

Position Number: 76002416 

Salary:  $135,000.00 Annually 

Posting Closing Date: 09/04/2026 

Total Compensation Estimator Tool

OFFICE OF EXECUTIVE DIRECTOR

AGENCY OPERATIONS

DIVISION OF MOTORIST SERVICES

Senior Management Service (SMS)

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Karen Hatcher, (850)617-2600, karenhatcher@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers. 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The incumbent in this position is part of the department's executive leadership team and is authorized to direct a major division of the department responsible for driver licensing and motor vehicle titling by providing strategic planning for future needs and directions of the department;  interfacing with 67 elected tax collectors who serve as agents of the department; overseeing development of the legislative budget request for the division; managing over 1,200 FTE and a budget in excess of $130 million; developing operational goals and objectives; motivating employees to carry out departmental objectives; establishing standards for quality customer service; providing training and staff development programs; providing liaison and response to executive management, the Legislature, Governor and Cabinet on division-assigned responsibilities.

Knowledge, Skills, and Abilities

• Executive leadership experience in strategically managing and allocating human, financial, and information resources of a large, multi-functional organization.
• The ability to establish and communicate an organizational vision and implement it within a continuously changing environment.
• The ability to make well-reasoned, timely decisions that consider resource constraints and both short- and long-term implications.
• Ability to communicate, collaborate, and build effective relationships across the agency with diverse partners, including 67 county tax collectors, and to resolve conflicts smoothly.
• Ability to understand and apply state and federal laws to daily division activities.
• Ability to plan and oversee statewide operations while maintaining a focus on customer service excellence.
• Proficiency in analyzing complex operational data to identify trends and root causes and to develop solutions for service improvements.
• Excellence in communicating and delivering high-level briefs to executives and presenting complex information clearly to the public, tax collectors, and other stakeholders.
• Comprehensive understanding of Florida Statutes related to driver licenses and motor vehicle titling and registration (Chapters 316, 319, 324, 320, and 322, Florida Statutes).
• Knowledge of Florida's legislative and budgetary processes, including public records laws and state procurement.

Preferred Qualifications

Preference will be given to candidates with the following:

• A bachelor's or master's degree with a concentration in public administration, business administration, or management.
• Five or more years of executive level experience leading a multi-functional organization with a minimum of 50 employees.
• Experience with the Florida legislative process including drafting and analyzing legislation, preparing budget requests, speaking with legislators and their staff, and implementing newly passed laws.
• Experience working directly with Florida County Tax Collectors or other groups of elected officials.
• Five or more years of executive leadership experience at a state or federal agency that involves successfully collaborating with external stakeholders while overseeing a highly proscribed, high-volume, customer service centric environment.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant's criminal and juvenile delinquency records, even those that have been sealed or expunged.
• This position requires the incumbent to have and maintain a REAL ID compliant valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• This position requires the ability to travel frequently and may require working evenings and weekends.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.