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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

As an Architect of Agent Systems in the Slack Agent Systems group, you will be a primary architect and technical lead for the next generation of work automation. You will be building the system that provides framework, guardrails, and overall management to enable agents and humans to work seamlessly together in slack.

The Slack Agent Systems team sits at the most exciting intersection in tech today: the point where Generative AI meets the place where work happens. You will have the unique opportunity to define how millions of people interact with AI agents every single day.

You will lead the development of the Agent SDK and orchestration layers that allow agents to live natively within Slack, transforming the platform into the agentic OS.

Responsibilities:

• Architect Agentic Orchestration: Design and implement high-scale systems that manage agent reasoning (LLM loops), planning, and tool-calling (MuleSoft, Data Cloud, and third-party APIs).

• Lead Technical Strategy: Define the roadmap for "Human-in-the-loop" (HITL) checkpoints, ensuring agents operate safely within enterprise boundaries while maintaining high autonomy.

• Build the SDK: Own and evolve the developer-facing frameworks that allow internal and external teams to build, test, and deploy Slack Agents at scale.

• Optimize Performance: Solve for low-latency inference at "Slack scale," managing GPU-accelerated workloads and real-time event streaming across millions of active channels.

• Cross-Functional Leadership: Partner with Product, Security, and Data Science to move Slack AI from "summarization" to "action," ensuring agents have the correct long-term memory and shared state.

• Mentor & Standardize: Set the "Gold Standard" for engineering craft, conducting deep design reviews and advocating for AI-first development patterns (e.g., automated evaluation frameworks for LLM outputs).

Required Qualifications:

• Experience: 8+ years of industry experience, with a proven track record of leading large-scale distributed systems or platform engineering.

• AI/ML Proficiency: Deep understanding of the LLM lifecycle-including prompt engineering, RAG (Retrieval-Augmented Generation), and agentic reasoning patterns (e.g., ReAct, Chain-of-Thought).

• Languages: Strong proficiency in Java, Go, or Python. Familiarity with Hack/PHP (Slack's core) or TypeScript is a major plus.

• Cloud & Infrastructure: Experience with Kubernetes, Docker, and managing integrations with major AI providers (OpenAI, Anthropic, or Salesforce's own models via Einstein).

• Data Systems: Familiarity with vector databases (Pinecone, Milvus), event-driven architecture (Kafka), and large-scale data processing (Data Cloud).

Preferred Qualifications:

• AI-First Mindset: You already use AI tools (e.g., Claude Code, Cursor, GitHub Copilot) to accelerate your own development and advocate for their use in the team.

• Security Focus: Experience building guardrails for autonomous systems, including permissions, data masking, and compliance (FedRAMP, HIPAA).

• Open Source Contributor: History of contributing to agentic frameworks (e.g., LangChain, AutoGPT), Slack's developer ecosystem, and any opensource AI projects.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.