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Software Engineer L1 Jobs in Tempe, AZ (NOW HIRING)

Sybex Support Services

IT Desktop Support

Phoenix, AZ · On-site

The L1 Engineer will be required to work on site for this role and provide support to end users ... MS Office (Windows and knowledge of Mac)software * Experience with Remote Support technologiessuch ...

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

... L1 engineers. * Escalate complex issues to the appropriate resolver groups using the IT ticketing system. * Perform installation, configuration, and upgrades for desktop hardware and software.

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$60.8K

$141.3K

$196.8K

How much do software engineer l1 jobs pay per year?

As of May 28, 2026, the average yearly pay for software engineer l1 in Tempe, AZ is $141,294.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,900.00 and $165,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Engineer L1, and why are they important?

To thrive as a Software Engineer L1, you need a solid understanding of programming fundamentals, algorithms, data structures, and a relevant degree or equivalent experience. Familiarity with source control systems like Git, integrated development environments (IDEs), and basic knowledge of software development methodologies are typically required. Strong analytical thinking, teamwork, and effective communication help new engineers adapt quickly and collaborate within development teams. These skills enable efficient problem-solving, high-quality code, and seamless integration into professional software projects.

What are some common challenges faced by Software Engineer L1s during their first year on the job?

Software Engineer L1s often encounter challenges such as adapting to new codebases, learning internal tools and processes, and effectively communicating with more experienced team members. Balancing the pressure to deliver results with the need to ask questions and seek help can also be difficult. However, most organizations provide mentorship and onboarding resources to help L1 engineers overcome these hurdles, and regular code reviews offer valuable learning opportunities. Building strong relationships with teammates and proactively seeking feedback can accelerate both technical and professional growth.

What is a Software Engineer L1?

A Software Engineer L1, or Level 1 Software Engineer, is an entry-level position for individuals who have recently graduated or have limited professional experience in software development. L1 engineers typically work under the guidance of more experienced team members and are responsible for writing code, fixing bugs, and learning best practices in software engineering. They are expected to be proficient in at least one programming language and to contribute to projects while continuing to develop their technical and collaboration skills. This role serves as the foundation for career growth within the field of software engineering.
What cities near Tempe, AZ are hiring for Software Engineer L1 jobs? Cities near Tempe, AZ with the most Software Engineer L1 job openings:
Software Engineer L1 jobs near you
Service Desk L1 Engineer

Service Desk L1 Engineer

E-Solutions

Fountain Hills, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the client:
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.
Role---Service Desk L1 Engineer
Location--Cleveland, OH
Job Description
The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails
L1 Technical Support
Handling all the Inbound calls chat and emails in service desk
Manage tickets that L1 engineers need assistance
Handling Basic L1 queries from end users
Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures
Diagnose and quickly resolve a wide range of Windows applications issues
Good troubleshooting knowledge on internet and VPN issues
When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System
Install upgrade support and troubleshoot for printers related computer hardware
Knowledge of Citrix and VPN
Customize configure desktop hardware to meet specifications and business standards
Email account administration ie account creation and management and distribution lists on Office 365
Robust queue management ability
User account administration ie account creation and management and password resets on Active Directory
Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
Basic knowledge of Networking Virtualization Mac OS Web Based and Installable applications
Good understanding of computer systems mobile devices and other tech products
Efficiently manage technical escalations
Good knowledge on Incident Management
Strong ability to quickly coordinate MIM tickets by engaging relevant resolver teams
Provide OnCall support at times when required
Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users
Excellent communication skills
Must be able to demonstrate a customer first approach to support
Identify and escalate severe issues which could cause production impact
Natural aptitude for trouble shooting problem solving
Have solid experience in a helpdesk or technical support environment
Excellent skills on managing queues in service desk
Technical Skillset Good to Know
Active Directory
Citrix
O365
Microsoft Windows
Mobile Operating Systems AndroidiOS
SharePoint
Knowledge of LaptopDesktopTablet issues
VPN Troubleshooting
Mobile Device Management
Excel Reporting Good to have
Hands on experience working in ITSM tools like Service Now Remedy etc
Skills
Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability

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