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Software Development Business Analyst Jobs in Calgary, AB

SAIT

ServiceNow Business Analyst

Calgary, AB · On-site

CA$90K - CA$105K/yr

Analyze and document requirements, ensuring they align with business objectives ... Liaison between business and ServiceNow team throughout Software Development Life Cycle (SDLC) to ...

Edon Management

Business Analyst

Calgary, AB · On-site

Support financial planning, forecasting, KPI development, and business analysis initiatives. * Collaborate with stakeholders across the organization to identify opportunities for improved reporting ...

Omnicom

Senior Business Analyst

Calgary, AB · Hybrid

... in software or interactive web development initiatives Bachelor's degree in Business, Commerce or equivalent Strong analytical skills Strong organizational skills Applies creative thinking and ...

Clio

Software Development Manager

Calgary, AB · Hybrid

CA$180K - CA$270K/yr

We are currently seeking a Software Development Manager to join our Engineering team. This role is ... Collaborating with your triad to: understand the challenges our business faces, identify the most ...

Parkland

Lubricants Business Analyst

Calgary, AB

The Lubricant Business Analyst is responsible for providing business, sales, market, volume ... Actively participate in structured problem-solving sessions; assist in the development and ...

Softchoice

IT Business Analyst

Calgary, AB · On-site

We do this through the delivery of secure cloud, AI, software and digital workplace solutions that ... We stand proudly for our people and their success through career development and advancement, and ...

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Software Development Business Analyst information

What does a software development business analyst do?

A Software Development Business Analyst acts as a bridge between business stakeholders and software development teams. They gather and analyze requirements, document business processes, and translate business needs into technical specifications. Their main goal is to ensure the final software product aligns with the organization's objectives and user needs. This involves facilitating communication, prioritizing requirements, and often assisting in testing and implementation phases.

What are the key skills and qualifications needed to thrive as a software development business analyst?

To thrive as a Software Development Business Analyst, you need strong analytical skills, a solid understanding of software development lifecycles, and typically a degree in computer science, information systems, or business. Familiarity with requirements management tools (like Jira or Confluence), modeling languages (such as UML), and Agile or Scrum certifications are commonly required. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These capabilities ensure that business needs are clearly translated into actionable technical requirements, leading to successful project outcomes.

How does a software development business analyst typically collaborate with developers and stakeholders during a project lifecycle?

A Software Development Business Analyst acts as a crucial bridge between stakeholders, such as product owners or clients, and the development team. Throughout the project lifecycle, they gather and clarify requirements, translate business needs into technical documentation, and facilitate communication to ensure everyone is aligned. They often participate in agile ceremonies like sprint planning and stand-ups, help resolve ambiguities, and validate that the delivered software meets the intended business goals. This collaborative approach helps reduce misunderstandings and ensures smoother project execution.

What is the difference between Software Development Business Analyst vs Software Engineer?

AspectSoftware Development Business AnalystSoftware Engineer
Primary RoleAnalyzes business needs, documents requirements, and bridges communication between stakeholders and development teams.Designs, develops, tests, and maintains software applications and systems.
Required SkillsBusiness analysis, communication, requirements gathering, understanding of software development lifecycle.Programming, coding, system design, technical problem-solving.
CertificationsCBAP, CCBA, or similar business analysis certifications; familiarity with Agile/Scrum.Certified Software Development Professional (CSDP), programming language certifications.
Work EnvironmentCollaborates with business stakeholders and development teams in office or remote settings.Works primarily in development teams, often in technical environments.

While both roles are integral to software projects, a Software Development Business Analyst focuses on understanding and translating business needs into technical requirements, whereas a Software Engineer is responsible for building and implementing the software solutions.

What are popular job titles related to Software Development Business Analyst jobs in Calgary, AB?

For Software Development Business Analyst jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Software Development Business Analyst jobs in Calgary, AB look for?

The top searched job categories for Software Development Business Analyst jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Software Development Business Analyst jobs?

Cities near Calgary, AB with the most Software Development Business Analyst job openings:

Software Development Business Analyst jobs near you
Infographic showing various Software Development Business Analyst job openings in Calgary, AB as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 88% In-person, and 12% Remote job distribution.

ServiceNow Business Analyst

SAIT

Calgary, AB • On-site

CA$90K - CA$105K/yr

Temporary

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We're strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what's next. 

The Opportunity
 
Job classification: P5967 - Senior Business Analyst
Salary range: $90,000 - $105,000 
Placement within the range is typically based upon a review of skills, experience, and internal equity. 
Hours per week: 37.5
Paid leave: 4 Weeks Vacation / 14 Flex Days per year
Position End Date: November 30, 2027
Deadline to apply: 4:00pm, September 8, 2026 
 

The ServiceNow Business Analyst is pivotal to advancing and expanding the ServiceNow platform at SAIT. This role is instrumental in fostering collaboration with stakeholders, meticulously gathering and documenting requirements, designing effective workflows and processes, and coordinating the efforts and initiatives of the ServiceNow team to ensure timely delivery within the agreed-upon timeframes.

The ideal candidate will possess a robust background in ServiceNow and related products, business analysis, and process improvement. Furthermore, they will excel in communication, presentation, and facilitation, demonstrating the ability to effectively engage and guide stakeholders through the process of transforming business needs into functional ServiceNow solutions.

How you'll contribute
  • Collaborate with stakeholders to gather and document business requirements.
  • Conduct interviews, meetings, workshops and gather requirements.
  • Analyze and document requirements, ensuring they align with business objectives.
  • Liaison between business and ServiceNow team throughout Software Development Life Cycle (SDLC) to ensure business requirements are met. 
  • Conduct training sessions for end-users and administrators to ensure they can effectively use the ServiceNow platform.
  • Coordinate and assist with leading ServiceNow operations sprints cycles, sprint planning, backlog grooming and scrums.
  • Develop test cases and test plans based on business requirements.
  • Conduct and coordinate user acceptance testing (UAT) to ensure solutions meet business needs.
  • Identify, track, and resolve issues identified during testing.
  • Document requirements, processes, designs, workflows and diagrams
  • Create user guides, training materials, and documentation to support end-users.
  • Assist in the documentation and design of specifications for reports and dashboard that support business processes and decision making.
  • Develop and maintain task board for ServiceNow Operational team.
  • Recommend and participate in the development of new procedures and policies related to ServiceNow operations.
  • Identify opportunities for process automation and efficiency improvements.
  • Review ServiceNow development team processes and assist with fit/gap analysis, make recommendations on updates that will benefit and improve ServiceNow Operations team delivery of solutions to business.
  • Assist in project planning, including defining scope, timelines, and resource requirements.
  • Monitor project progress, manage risks, and ensure timely delivery of solutions.
  • Communicate project status, updates, and issues to stakeholders in a clear and timely manner.
What you bring
Minimum Qualifications: 
  • Post-secondary degree or diploma in Information Systems, Information Technology, Business Administration, or a related field.
  • 2 years of experience working with ServiceNow platform.
  • 3 years of experience in a Business Analyst role. 
  • Demonstrated experience with ServiceNow IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM) modules.
  • Proven experience performing Business Analyst responsibilities throughout the project management lifecycle. 
  • Hands on experience with business process improvement initiatives.
 
Preferred Qualifications: 
  • 5+ years of direct experience working with ServiceNow platform. 
  • 5+ years of experience in a Business Analyst role. 
  • Project management experience utilizing agile methodologies. 
  • Experience working with a range of ServiceNow modules including, IT Operations Management (ITOM), Configuration Management Database (CMDB), Workplace Service Delivery (WSD), Source-to-Pay (S2P), and Custom apps. 
  • Certified Business Analyst Professional (CBAP) or working towards a BA designation is an asset. 
  • ITIL V4 certification is an asset. 
  • ServiceNow Certified System Administrator (CSA) is an asset. 
  • ServiceNow Certified Implementation Specialist (CIS) is an asset. 
 
Skills: 
  • Excellent organizational and time management. 
  • Strong analytical and problem-solving skills.
  • Strong communication, both written and verbal.
  • Excellent interpersonal skills.
  • Proficiency in requirement gathering, process design, and documentation.
  • Knowledge of ServiceNow platform capabilities and functionalities.
  • Ability to work collaboratively with cross-functional teams.
  • Project management skills and familiarity with Agile or other project management methodologies.
  • Proficient with Microsoft Office Suite, including Power Point and Visio.
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
 
Together, we build bold futures 
 
At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including: 
 
- Generous time off to pursue other passions and support your wellbeing 
- SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported 
- Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate 
- Access to a Health Spending or Taxable Spending Account  
- Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses  
- Defined Benefit pension through LAPP to help you retire with confidence 
- Excellent dining options on campus 
- Free access to our fitness facilities and group fitness classes 
 
And the perks keep on coming!  

About SAIT 

At SAIT, we're building bold futures. We're a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.  

Named one of Alberta's Top Employers, we're driven by a desire to create an impact in our community. If you're looking for a place where purpose meets possibility, you've found it here. 

We're committed to community and belonging 

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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