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Software Delivery Manager Jobs in Worcester, MA (NOW HIRING)

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage. Work Environment: * Ability to manage client interactions and service delivery in line with the ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage. Work Environment: * Ability to manage client interactions and service delivery in line with the ...

The Mathworks

Principal Security Engineer

Natick, MA · On-site

$160K - $209K/yr

... our software delivery pipeline. You'll take ownership of protecting our CI/CD processes ... management, vulnerability scanning, signing, provenance, and tools such as TeamCity, Jenkins ...

Mondo

Agile Project Manager

Waltham, MA · Remote

Lead Agile delivery across multiple enterprise software products and applications. * Manage product backlogs, sprint planning, release planning, and work tracking within Azure DevOps . * Facilitate ...

Robert Half

Project Manager/Sr. Consultant

Warren, MA · On-site

$57 - $66/hr

... networking environments, software delivery practices, and clear project documentation ... Manage the onboarding and configuration planning required to connect an older facility into the ...

FishEye Software

Radar Software Engineer

Maynard, MA

$190K/yr

Optimize Linux-based systems and configuration management supporting real-time radar applications. * Collaborate across software, infrastructure, and operations teams to integrate and deliver radar ...

FishEye Software

Radar Software Engineer

Maynard, MA · On-site

$190K/yr

Optimize Linux-based systems and configuration management supporting real-time radar applications. * Collaborate across software, infrastructure, and operations teams to integrate and deliver radar ...

FishEye Software

Radar Software Engineer

Maynard, MA · On-site

$80K - $190K/yr

Optimize Linux-based systems and configuration management supporting real-time radar applications. * Collaborate across software, infrastructure, and operations teams to integrate and deliver radar ...

Fisheye Software

Radar Software Engineer

Maynard, MA · On-site

$80K - $190K/yr

Optimize Linux-based systems and configuration management supporting real-time radar applications.Collaborate across software, infrastructure, and operations teams to integrate and deliver radar ...

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Showing results 1-20

All JobsSoftware Delivery JobsSoftware Delivery Manager JobsSoftware Delivery Manager Jobs in Worcester, MA

Software Delivery Manager information

See Worcester, MA salary details

$74.3K

$142.5K

$177.6K

How much do software delivery manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software delivery manager in Worcester, MA is $142,521.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,700.00 and $169,100.00 per year, depending on experience, location, and employer.

What is the difference between Software Delivery Manager vs Software Project Manager?

AspectSoftware Delivery ManagerSoftware Project Manager
Primary FocusOverseeing the end-to-end delivery of software products, ensuring timely and quality releasesPlanning, executing, and closing specific software projects within scope, time, and budget
ResponsibilitiesManaging delivery teams, coordinating with stakeholders, optimizing delivery processesManaging project scope, schedules, resources, and risk management
CertificationsAgile, Scrum, PMP, SAFePMP, PMI-ACP, PRINCE2
Work EnvironmentAgile teams, cross-functional collaboration, continuous deliveryProject teams, defined project phases, traditional or Agile methodologies

While both roles focus on software delivery, the Software Delivery Manager emphasizes overseeing the entire delivery process and team coordination, whereas the Software Project Manager concentrates on managing specific projects' scope, schedule, and resources. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What does a software delivery manager do?

A Software Delivery Manager oversees the planning, coordination, and execution of software development projects to ensure timely and successful delivery. They work closely with development teams, stakeholders, and clients to define project requirements, set timelines, and manage resources. Their role involves mitigating risks, resolving issues, and maintaining clear communication to keep projects on track and aligned with business goals. Additionally, they may implement best practices and process improvements to enhance delivery efficiency.

How does a software delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

As a Software Delivery Manager, you will regularly coordinate with development, QA, product management, and operations teams to align project goals, timelines, and deliverables. Effective communication is essential, as you'll facilitate regular stand-ups, sprint planning, and review meetings to keep all stakeholders informed and engaged. You may also mediate between technical and non-technical team members, ensuring that requirements are well-understood and potential roadblocks are addressed promptly. This collaborative approach helps drive smooth project execution, timely releases, and high-quality software delivery.

What are the key skills and qualifications needed to thrive as a software delivery manager?

To thrive as a Software Delivery Manager, you need strong project management skills, a solid understanding of software development lifecycles, and experience with agile methodologies, often supported by a relevant degree and certifications like PMP or Scrum Master. Familiarity with tools such as Jira, Confluence, CI/CD pipelines, and version control systems is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualities are essential for ensuring projects are delivered on time, within scope, and meet quality standards while effectively coordinating teams.
What are popular job titles related to Software Delivery Manager jobs in Worcester, MA? For Software Delivery Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Software Delivery Manager jobs in Worcester, MA look for? The top searched job categories for Software Delivery Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Software Delivery Manager jobs? Cities near Worcester, MA with the most Software Delivery Manager job openings:
Software Delivery Manager jobs near you

Service Delivery Manager

Apps Associates

Acton, MA • On-site

Full-time

Posted 11 days ago

Job description


We are looking for a proactive and experienced Service Delivery Manager (SDM) to join our team, responsible for managing the delivery of high-quality services to our clients within the US time zone. The SDM will ensure client satisfaction, meet service level agreements (SLAs), and lead the service delivery team to success. This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills.
Key Responsibilities:
  • Service Delivery Management:
    • Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs.
    • Ensure services are delivered on time, within scope, and within budget, while consistently meeting client expectations.
    • Manage client communications during US working hours, responding to service issues, inquiries, and escalation requests promptly.
    • Develop and optimize service delivery processes, methodologies, and best practices to enhance service quality and operational efficiency.
  • Team Leadership and Development:
    • Lead, mentor, and support a team of service delivery professionals, ensuring they are well-equipped to meet client needs and achieve operational goals.
    • Foster a culture of continuous improvement and high performance within the service delivery team.
    • Provide coaching and feedback to team members, conducting regular performance evaluations and helping with career development.
  • Client Relationship Management:
    • Act as the primary point of contact for clients in the US time zone, building and maintaining strong relationships.
    • Ensure client concerns are handled effectively and solutions are delivered promptly.
    • Conduct regular service reviews and strategic meetings with clients to ensure alignment with service goals and identify areas for improvement.
    • Drive client satisfaction by ensuring smooth communication, meeting SLA's, timely issue resolution, and continuous improvement.
  • Incident and Problem Management:
    • Oversee the management and resolution of service issues and incidents, ensuring that service disruptions are minimized and effectively managed during US business hours.
    • Work with internal teams to ensure root cause analysis is conducted on recurring issues and corrective actions are implemented.
    • Manage escalations to ensure timely resolution of high-priority or critical service incidents.
  • Service Reporting and Performance Metrics:
    • Track and report on service delivery performance, including SLAs, KPIs, and other client-specific metrics.
    • Provide regular updates and performance reports to both internal leadership and clients.
    • Analyze service performance data to identify trends, performance gaps, and areas for improvement.
  • Continuous Improvement:
    • Identify opportunities to enhance service delivery processes and customer satisfaction.
    • Implement improvements and track their impact, ensuring measurable success.
    • Stay informed of industry's best practices and new technologies to continuously enhance service offerings.
  • Operational Planning and Resource Management:
    • Manage the allocation of resources to ensure service delivery goals are met efficiently and effectively within the US time zone.
    • Monitor team workload, staffing, and capacity, ensuring that resources are optimized to meet service demands.
  • Budget Management:
    • Work within established budgets and financial constraints, while ensuring high-quality service delivery.
    • Assist in budgeting and resource planning to meet service delivery goals effectively.

Qualifications:
  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • Years of experience in service delivery, project management, or related roles within the Oracle ERP/Fusion ecosystem.
  • Strong knowledge of service delivery frameworks such as ITIL, Agile, or similar methodologies.
  • Proven experience managing teams and client relationships, preferably in a service management environment.
  • Strong understanding of SLAs, KPIs, and service performance metrics.
  • Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and senior management.
  • Strong problem-solving skills, capable of managing complex service delivery challenges.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Familiar with tools such as ServiceNow and middleware integration platforms including Oracle Integration Cloud (OIC), Boomi, and MuleSoft.

Preferred Skills:
  • Certification in ITIL or other relevant service management frameworks.
  • Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage.

Work Environment:
  • Ability to manage client interactions and service delivery in line with the US time zone working hours.
  • This position is remote-based.

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