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Software Customer Support Jobs in Pennsylvania (NOW HIRING)

EVERWHITE CORPORATION

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order ... Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook ...

EVERWhite

Customer Support

Warminster, PA · On-site

$17 - $21.75/hr

Position Overview We are seeking a consultative, detail-oriented Customer Support & Order ... Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

$18/hr

Customer Support Representative Make a meaningful impact from home. Join a team that values ... Company-provided technology hardware and software for remote work. * Comprehensive health benefits ...

ANDX

Customer Support Agent

Doylestown, PA · On-site

$18/hr

As a Customer Support Representative, you'll play an important role in helping customers manage ... Company-provided technology hardware and software for remote work. * Comprehensive health benefits ...

Servbank

Customer Support Specialist

Danville, PA · On-site

$36K - $42K/yr

This role requires handling support requests while delivering accurate information, toggling ... Proficient with computer systems and customer management software. EEO Statement: We're an equal ...

Toyota

Onsite Software Support

King Of Prussia, PA · On-site

Job Overview The Customer Support Analyst (CSA) works primarily with Premier customers to provide a ... Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA ...

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

Customer Support RepresentativeJourney Bank is a strong, independent community bank with 22 ... Develop and maintain thorough knowledge of all bank software applications and be able to quickly ...

Journey Bank

Customer Support Representative

Bloomsburg, PA

$14.50 - $19.75/hr

Customer Support Representative Journey Bank is a strong, independent community bank with 22 ... Develop and maintain thorough knowledge of all bank software applications and be able to quickly ...

ANDX

Customer Support Representative

Doylestown, PA · On-site

$18/hr

Customer Support Representative Make a meaningful impact from home. Join a team that values ... Company-provided technology hardware and software for remote work. * Comprehensive health benefits ...

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

Customer Support Representative Journey Bank is a strong, independent community bank with 22 ... Develop and maintain thorough knowledge of all bank software applications and be able to quickly ...

Journey Bank

Customer Support Representative

Bloomsburg, PA · On-site

$14.50 - $19.75/hr

Customer Support Representative Journey Bank is a strong, independent community bank with 22 ... Develop and maintain thorough knowledge of all bank software applications and be able to quickly ...

ANDX

Customer Support Representative

Doylestown, PA · On-site

$18/hr

As a Customer Support Representative, you'll play an important role in helping customers manage ... Company-provided technology hardware and software for remote work. * Comprehensive health benefits ...

Motorola

Customer Support Technician I

Indiana, PA

$55K - $60K/yr

This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments. Supporting other MSI products may ...

PeopleJoy

Customer Support Representative

Philadelphia, PA · On-site +1

$40K - $58K/yr

Customer Support Representative (CSR) About Our Mission PeopleJoy provides managed education benefits software for employers committed to their people and their purpose. As workforce expectations ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Pennsylvania

Software Customer Support information

See Pennsylvania salary details

$30.6K

$45.4K

$61.1K

How much do software customer support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for software customer support in Pennsylvania is $45,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $48,600.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Pennsylvania?

For Software Customer Support jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Pennsylvania look for?

The top searched job categories for Software Customer Support jobs in Pennsylvania are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,420 per year, or $21.8 per hour.

Customer Support

EVERWHITE CORPORATION

Warminster, PA • On-site

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • SIMPLE IRA ( matching)
  • SIMPLE IRA
  • Health insurance
  • Paid time off
  • Vision insurance
  • Dental insurance

About EVERWhite
EVERWhite is a premium manufacturer of high-quality dry-erase whiteboards, custom-printed boards, and visual communication products serving corporate, education, healthcare, and industrial clients nationwide.
Position Overview
We are seeking a consultative, detail-oriented Customer Support & Order Coordinator with experience in a manufacturing, industrial, or B2B environment.
In this role, you will be the point of contact for incoming website inquiries and phone leads, converting customer needs into accurate product quotes. You will collaborate directly with our internal graphic designer to translate rough customer ideas into finished custom whiteboards and proactively follow up to close orders and grow existing accounts.
Key Responsibilities
  • Inbound Quoting & Lead Response: Respond promptly to incoming phone calls and website inquiries from clients, evaluating their needs and providing accurate, competitive pricing quotes for standard and custom products.
  • Custom Design Coordination: Partner directly with our internal Graphic Designer on custom-printed board projects. Guide customers who call in with rough concepts, gather necessary details/specifications, and brief the designer on project vision.
  • Proactive Follow-Up & Account Growth: Conduct outbound follow-up calls on open quotes to secure orders and periodically reach out to existing business accounts to foster ongoing relationships and uncover new opportunities.
  • Consultative Customer Support: Educate commercial clients, contractors, and institutional buyers on surface options, trim styles, framing, and custom graphic capabilities to help them select the right product.

Qualifications & Experience
  • Required Experience: 2–3+ years of inside sales, technical customer support, or project coordination experience within a manufacturing, B2B wholesale, building materials, or industrial environment.
  • Conceptual & Spatial Thinking: Ability to listen to a customer's rough idea or sketch and translate it into actionable details for design and production teams.
  • Sales & Service Mindset: Proactive, comfortable making outbound follow-up calls, and skilled at building rapport with B2B clients.
  • Cross-Departmental Collaboration: Proven experience acting as a bridge between customers and internal design or operations staff.
  • Software Proficiency: Familiarity with CRM/quoting systems, Microsoft Office (Excel, Word, Outlook), and web-based inquiry tools.

(Note: Candidates with strictly retail, hospitality, or B2C call center backgrounds without industrial, manufacturing, or custom product experience will not be considered.)
Everwhite Corporation is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We celebrate diversity and are committed to creating an inclusive environment for all employees.