Software Bug Analyzer Jobs (NOW HIRING)

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under the supervision of IT Manager or Director, referring significant problems and issues for management review or approval, a Business Integration Analyst develops or revises technical integration with various platforms external to the core systems at Connection. Works with customers and/or suppliers in support of new or revised systems, API, cXML integrations, as well as internal customers and stakeholders. Works closely, when necessary, with the applications and platform development teams, product management, and applications support for testing or debugging API processes for both internal and external customers and suppliers.

Responsibilities may include understanding and converting business requirements into functional specifications for the development team to develop against. Documenting specifications including quality assurance steps to be followed by the development engineer and QA Analyst.

• Reading and understanding business requirements provided and configuring the integration platform to support them.
• Produces artifacts that support the agile SDLC process: specifications, process maps, mockups and test cases.
• Provides root cause analysis of moderate problems and suggests solutions.
• Resolves issues or escalates risk to senior analysts and/or management.
• Develops solutions based on customer requests for change under the direction of a senior analyst or manager.
• Supports the Quality Assurance team as required for unit and/or regression testing.
• May work with customers in support of systems integrations.
• Notes opportunities for application, platform, and business process improvements for both internal and external customers and communicates them to senior-level people.

• In-depth knowledge and experience working with Boomi APIs (GET, POST, PATCH, DELETE) and comparing JSON output to underlying relational databases.
• Ability to present solutions to senior level analysts or managers.
• Experience with ERP systems (JDE EnterpriseOne preferred).
• Some knowledge of ITSM Solutions including ServiceNow, Cherwell, Atlassian, etc.
• Solid Microsoft Office skills for creating presentations, spreadsheets and other documents.
• Understanding of business processes in a distribution business environment.
• Working knowledge of software bug tracking/reporting best practices and tools.
• Good written and verbal communication skills.
• Good organizational skills with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Self-starter with the ability to manage several small projects in parallel.
• Some experience in working with business customers as well as application developers.

• Familiarity with cloud-based platforms and SaaS-based business applications.
• Prior experience in supply chain, finance, or e-commerce integration projects.
• Adaptable with ability to switch tasks based on shifting priorities.
• Practical experience in Technology Resell, B2B, or eCommerce industry.