Social Work Case Manager Jobs in Georgia (NOW HIRING)

Thomas Grady Service Center
Job Title: Social Worker/Case Manager
Department: Social Services
Reports To: Social Services Program Coordinator/Assistant Director
Job Type: Fulltime
Location: Thomasville
Schedule: Monday-Friday - 7:30am - 3:30pm but will need to be flexible
Salary: $32,248.75 - $42,467.04 - $52,685.32
Mission:
Rooted in the community, we work to empower people through person-centered support, advocacy, education, and strong connections - purposed to ensure they live, learn, work, and thrive with health and safety always first.
Vision:
We strive to achieve true person-centeredness - where every person is seen, heard, and supported to live a life defined by their own choices, strengths, and goals.
The Social Worker/Case Manager role directly reflects this mission and vision by helping individuals with intellectual and developmental disabilities live fully integrated lives, with individualized services designed around their unique goals and dreams.
Position Summary:
The Social Worker/Case Manager is responsible for coordinating and supporting individualized services for people with intellectual and developmental disabilities (IDD) participating in day and community programs. This position promotes community inclusion, personal development, and whole-person wellness in accordance with DBHDD, Medicaid Waiver guidelines, and our commitment to person-centered practice.
Essential Duties and Responsibilities:

• Develop, monitor, and revise Individual Service Plans (ISPs) that support meaningful daily activities and community engagement.
• Conduct person-centered assessments and facilitate planning meetings that include individuals, families, and interdisciplinary teams.
• Coordinate access to day services, prevocational activities, supported employment, volunteering, and other enrichment opportunities.
• Support individuals in exercising informed choices and pursuing goals related to work, recreation, learning, and social interaction.
• Ensure timely documentation of services, outcomes, and individual progress in alignment with DBHDD and Medicaid standards.
• Advocate for individuals' rights, inclusion, safety, and well-being across all environments.
• Collaborate with team members to address barriers to full participation and create individualized support strategies.
• Monitor service quality and satisfaction and respond to concerns or incidents in a timely and professional manner.
• Maintain confidentiality and ensure ethical standards are followed in every interaction.
• Participate in ongoing training, team meetings, and quality assurance activities.

Competency
Competency
Description
Person-Centered Focus
Consistently places the individual at the center of planning and decision-making. Respects each person's goals, preferences, and dignity while promoting autonomy.
Advocacy and Empowerment
Actively supports the rights, choices, and independence of people served. Advocates for inclusion, equal opportunity, and community integration.
Collaboration and Teamwork
Works effectively with individuals, families, and interdisciplinary teams. Builds strong connections to support whole-person wellness and community participation.
Cultural Competence
Respects and values diverse backgrounds, identities, and experiences. Demonstrates sensitivity and responsiveness to individual and family needs.
Communication and Documentation
Communicates clearly and professionally with individuals, families, providers, and agencies. Maintains accurate, timely, and confidential records.
Critical Thinking and Problem Solving
Identifies challenges and actively seeks person-centered solutions. Balances health, safety, and personal choice to support meaningful outcomes.
Ethical Practice
Upholds the highest standards of integrity, confidentiality, and respect. Adheres to legal and ethical guidelines in every aspect of service delivery.
Adaptability and Initiative
Responds effectively to changing needs and environments. Demonstrates initiative in improving service quality and supporting individual success.
Regulatory Knowledge
Applies knowledge of DBHDD, Medicaid Waiver guidelines, and HCBS Settings Rule to ensure compliance and high-quality service provision.
Commitment to Mission
Embodies the agency's mission by working to empower individuals to live, learn, work, and thrive - ensuring health, safety, and community connection are prioritized.
Qualifications:

• Education: Bachelor's degree in Social Work, Human Services, Psychology, or related field.
• Experience: 1-2 years of experience in the field of intellectual and developmental disabilities, ideally in day or community-based services.
• Certifications/Training: Current CPR/First Aid certification and successful completion of DBHDD-required training (e.g., Mandt, Relias).
• Transportation: Valid Georgia driver's license with access to reliable transportation.

Quality & Quantity Expectations
The Social Worker/Case Manager is expected to consistently meet both qualitative and quantitative standards to ensure effective, person-centered service delivery. Expectations are guided by internal performance goals, DBHDD and Medicaid standards, and our organizational commitment to excellence.
Category
Expectation
Service Quality
Deliver services that are individualized, respectful, and promote health, safety, and personal growth. Uphold person-centered principles in all plans and interactions.
Timeliness
Complete assessments, Individual Service Plans (ISPs), documentation, and follow-up activities within prescribed timelines and in accordance with DBHDD/Medicaid requirements.
Documentation Accuracy
Maintain clear, concise, and accurate documentation of services, outcomes, incidents, and communications. All records must meet audit and compliance standards.
Caseload Management
Manage assigned caseload efficiently, ensuring all individuals receive consistent support, regular contact, and timely response to needs or concerns.
Regulatory Compliance
Meet all applicable federal, state, and local regulations (e.g., DBHDD, Medicaid Waiver, HIPAA) and maintain readiness for audits, reviews, and licensing checks.
Community Engagement
Facilitate access to community-based services, ensuring individuals have opportunities for inclusion, volunteering, work, and social activities.
Communication
Demonstrate proactive, respectful communication with individuals, families, team members, and external providers. Respond to inquiries and concerns promptly.
Training & Development
Complete all required trainings on time and participate in ongoing professional development to enhance knowledge and service quality.
Goal Achievement
Support individuals in setting and pursuing meaningful goals. Track progress and outcomes to ensure personal development and satisfaction.
Continuous Improvement
Identify and recommend strategies for improving service delivery and individual outcomes. Participate in quality assurance and performance improvement activities.
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Knowledge, Skills, and Abilities:

• Commitment to person-centered thinking, advocacy, and inclusive community practices.
• Knowledge of DBHDD policies, HCBS Settings Rule, and Medicaid Waiver service expectations.
• Excellent communication, planning, and documentation skills.
• Ability to coordinate across multiple systems and providers to ensure holistic care.
• Compassionate, resourceful, and adaptable in meeting diverse needs and goals.

Work Environment:

• Office and community-based settings. Regular travel within the community is required.
• May require occasional evening or weekend availability for family engagement or special events.

Note: The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees with this job, but it is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities with the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.