Social Performance Mining Jobs in Tennessee (NOW HIRING)

Description The Hamilton County Health & Social Services Division has a responsibility to respond quickly and efficiently when public health emergencies occur. All Hamilton County Health & Social Services Division employees are responsible for ensuring their contact information is current and they are accessible should a public health emergency arise. The Hamilton County Health & Social Services Division maintains a call down system to store contact information and mobilize staff in the event of an emergency.

During a public health emergency, all staff are required to respond should a call to mobilize be made. During a public health emergency, work hours for any and all Hamilton County Health & Social Services Division employees are subject to modification to meet the needs of the community. Under general supervision, analyzes and resolves software needs related to the Hamilton County Health & Social Services client application software packages.

Conducts database mining and querying while functioning as backup to the Health Data System Manager. Develops and manages data systems related to performance improvement. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.

This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Tasks Works within the health care client application software currently operating on the cloud based Electronic Health Record (EHR) to address problems/needs and recommend solutions. Monitors system performance and data integrity within the database.

Conducts database mining and query functions for statistical analysis, editing, grant reporting and other purposes as requested. Maintains files and tables in the health care client application software and EHR under the direction of the Health Data System Manager. Assures system security of the EHR system and client application software as well as all supporting portals using security best practices as well as following HIPAA security regulations.

Works with staff and the Health & Social Service Divisions' contracted billing company to resolve problems as well as identify needs. In cooperation with the Administrator and Directors, develops, implements, and manages performance improvement metrics. Learns and implements new technology and software as needed.

Performs other related duties as assigned. Knowledge, Skills, Abilities, and Other Characteristics Knowledge of federal, state, and county laws, rules, regulations, practices and procedures related to computer information systems and security applications. Knowledge of database and report writing methods, practices and procedures.

Knowledge of software systems analysis methods and practices Knowledge of various electronic health record systems Knowledge of customer service/public relations practices. Knowledge of security best practices and system administration. Skill accurately entering and retrieving data base information.

Skill analyzing customer/client needs Skill learning and implementing new technologies and tools to better serve the end user. Skill utilizing verbal and written information in responding to inquiries from end users. Skill utilizing customer service techniques when responding to inquiries and complaints.

Skill establishing and maintaining effective working relationships. Skill effectively communicating in both oral and written form. Minimum Qualifications An Associate's Degree in Computer Information Systems or a closely related field with three (3) years of direct work experience in application software that includes systems analysis and report writing.

A valid driver's license is required. OR The equivalent of a high school diploma with five (5) years of direct work experience in application software that includes systems analysis and report writing. A valid driver's license is required.

ADDITIONAL REQUIREMENTS: Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level. This position is deemed essential/situational during inclement weather situations and must report to or remain at work, even when administrative closings are announced, as determined by the Department Head. PREFERRED QUALIFICATIONS: Work experience in the health care field is preferred.

PHYSICAL REQUIREMENTS: Work requires attention to detail, extensive computer keyboarding, sitting for extended periods of time with intermittent walking and standing. Lifting of up to 20 pounds is required when loading printer or setting up personal computers. ADDITIONAL INFORMATION: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change. All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.

All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice. AN EQUAL OPPORTUNITY EMPLOYER Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.

A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County's Equal Employment Opportunity (EEO) Office home page. https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx