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Social Media Support Manager Jobs (NOW HIRING)

Digital Media Management

Social Media Manager, Temp

$52K - $62K/yr

Digital Media Management (DMM) is a leading full service digital agency, content studio and incubator specializing in social-first, "always-entertaining" marketing. DMM works with movie studios ...

SASSO

Social Media Manager

Baton Rouge, LA · On-site

The Social Media Manager develops and executes organic social media strategies that strengthen ... This role uses AI tools where appropriate to support research, ideation, content generation ...

SASSO

Social Media Manager

Baton Rouge, LA · On-site

The Social Media Manager develops and executes organic social media strategies that strengthen ... This role uses AI tools where appropriate to support research, ideation, content generation ...

Crayola LLC

Social Media Manager

Easton, PA · Hybrid

Social Media Manager, Hybrid, Easton PA GENERAL SUMMARY: A highly creative, strategic, and ... Oversee influencer strategy and activation supporting key product priorities. * Lead cross ...

Nite Ize, LLC

Social Media Manager

Boulder, CO · Hybrid

$67K - $81K/yr

Through planning and managing Nite Ize accounts on multiple social media platforms, supporting paid social campaigns, connecting with customers, influencers and more, this person is critical to ...

Terumo Corporation

Social Media Manager

Somerset, NJ · On-site

Support events, trade shows, webinars, and product launches through social media promotion and real ... Develop and manage employee advocacy and executive thought leadership programs to expand ...

NITE IZE INC

Social Media Manager

Boulder, CO · On-site

$67K - $81K/yr

Through planning and managing Nite Ize accounts on multiple social media platforms, supporting paid social campaigns, connecting with customers, influencers and more, this person is critical to ...

Crayola

Social Media Manager

Easton, PA · On-site

Social Media Manager, Hybrid, Easton PA GENERAL SUMMARY: A highly creative, strategic, and ... Oversee influencer strategy and activation supporting key product priorities. * Lead cross ...

NITE IZE INC

Social Media Manager

Boulder, CO · On-site

$67K - $81K/yr

Through planning and managing Nite Ize accounts on multiple social media platforms, supporting paid social campaigns, connecting with customers, influencers and more, this person is critical to ...

Girls Who Code

Social Media Manager

New York, NY

The Social Media Manager will lead the development and execution of Girls Who Code's social media ... Support executive thought leadership and organizational storytelling through strategic social media ...

Adler University

Social Media Manager

Chicago, IL · On-site

The Social Media Manager will also support and manage social media content and strategy for the President, helping strengthen her executive presence and advance the University's mission, vision, and ...

NoGigiddy

Social Media Manager

Bakersfield, CA · On-site

... to support our mission of connecting gig workers with the best opportunities. The ideal candidate ... Develop, implement, and manage our social media strategy to align with business goals. * Create ...

P2P

Social Media Manager

Santa Clara, CA · On-site

Social Media Manager Job Overview: We are seeking a talented and experienced Social Media Manager ... Collaborate with cross-functional teams, including marketing, design, and customer support, to ...

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Social Media Support Manager information

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$24.5K

$64.8K

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How much do social media support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for social media support manager in the United States is $64,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $76,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Social Media Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,845 per year, or $31.2 per hour.

Social Media Engagement Specialist

Cary, NC • On-site

Ignite Social Media
Marketing • 51 - 200 employees
Learn more about Ignite Social Mediaexternal

Full-time

Posted 17 days ago

Key responsibilities

  • Manage reactive and proactive social media community engagement for large brands.

  • Collaborate with clients and internal teams to ensure client goals and objectives are met.

  • Assist with scheduling, onboarding, and training team members for community management shifts.

Job description

Social Media Engagement Specialist  
Interested in working for one of the World’s Top Social Media Agencies? Ignite Social Media isn’t just a thought leader in social media marketing— we’re the original social media marketing agency, and a force at work.
The Social Media Engagement Specialist role focuses on managing both reactive and proactive social media communities for large brands. It includes working closely with other community management staff, clients, and experts from other disciplines within the agency.
            This is a hybrid position. Every Monday and Tuesday is in-person in either Cary, NC or Birmingham, MI.
Community Management Team Overview:
The community management discipline is responsible for many ongoing activities within clients' social media channels, such as:
  • Reactive and proactive engagement between a brand and its online communities—applying the expertise of channel nuances and community members’ online behaviors to help optimize engagement and provide strategic insights and recommendations to clients and internal teams
  • Editorial planning of social media content for channels such as Instagram, TikTok, Reddit, YouTube, etc.
  • Working with content producers to execute content and manage revisions
     
*This role focuses on engagement work in the channels of a major retail brand*. The ideal candidate has a passion for social media-driven brand engagement and is naturally proactive and curious, can follow defined and changing processes, isn't afraid to ask questions or suggest new ideas, and is exceptionally detail-oriented. This person should be extremely comfortable collaborating with clients and internal teams to ensure overall client goals and objectives are met.
Please use your cover letter to let us know why you're the perfect candidate.
Essential Duties and Responsibilities:
  • Work daily social media reactive shifts to provide impactful community engagement using the brand's established community guidelines, specifications, and processes
  • Find ways to optimize channel engagements—from creating new social responses to suggesting new processes or workflows
  • Be part of our on-call rotations during agency business hours
  • Identify and flag UGC that the client brand can potentially leverage
  • Understand how to drill down in Sprinklr to answer client-specific questions about volume, brand risk flags, PR crises, trends, and more
  • Assist with scheduling team shifts and updates
  • Help onboard and train new team members to work reactive shifts after mastering them yourself
  • Collaborate and problem-solve to ensure client goals and objectives are met
  • Available to cover weekend on-call shifts, if needed (will be compensated accordingly)
Required Experience and Qualifications:
  • 3-5 years' experience in consumer-facing social media reactive work, preferably for large retail brands (agency experience a plus)
  • Customer service-oriented and an understanding of how to have patience and showcase empathy in social responses
  • Exceptional written and verbal communication skills
  • Extremely focused, organized, buttoned-up
  • Professional experience using social media platforms for brands (Facebook, X, Instagram, as well as Instagram DMs, TikTok, YouTube, etc.)
  • Experience with third-party community management engagement tools (Sprinklr/Sprinklr Certifications a plus)
  • Nice to have: Experience working with a hybrid team and/or hybrid office model

WHAT WE OFFER:
• Competitive salary
• Full benefits package
• Mystery Trips (including an annual out of town trip)
• A trendy and fun workplace
• A steady stream of interesting clients
• A team of colleagues who are experts in their field
 

Please use your cover letter to let us know why you’re the perfect candidate for this role.
No third-party staffing inquiries, please.
Ignite Social Media celebrates a diversity rich culture strengthened by equal employment opportunity.

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