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Social Media Customer Support Jobs (NOW HIRING)

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site +1

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site

$50 - $70/hr

As a Social Media Coordinator you will combine marketing and social media management skills to drive and enhance company social media presences, including interacting with customers, promoting brand ...

Huge Ape Media

Social Media Coordinator

Irvine, CA · On-site

As a Social Media Coordinator you will combine marketing and social media management skills to ... Collect customer data and analyses interactions and visits, and use this information to create ...

VyStar Credit Unions

Social Media Manager

Jacksonville, FL · On-site

$70 - $90/hr

... customer support through social platforms. * Knowledge, Skills & Abilities: extensive knowledge of social media marketing tools (Sprinklr, HubSpot, Chatmeter), strong quantitative and analytical ...

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Social Media Customer Support information

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How much do social media customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for social media customer support in the United States is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a social media customer support?

To thrive as a Social Media Customer Support, you need excellent written communication, problem-solving abilities, and a strong understanding of social media platforms, often supported by experience in customer service or related fields. Familiarity with social media management tools (like Hootsuite or Sprout Social), CRM systems, and knowledge of brand tone guidelines are typically required. Patience, empathy, and adaptability help professionals effectively handle diverse customer inquiries and de-escalate challenging situations. These skills are vital for maintaining a positive brand reputation and delivering prompt, high-quality support in a fast-paced digital environment.

How does a social media customer support specialist typically collaborate with other departments within a company?

Social Media Customer Support specialists often work closely with teams such as marketing, product development, and technical support. They relay customer feedback and frequently asked questions to these departments to help improve products and services. Effective collaboration ensures that customer concerns are addressed promptly and that consistent messaging is maintained across all channels. This cross-functional teamwork is vital for resolving complex issues and enhancing the overall customer experience.

What is the difference between Social Media Customer Support vs Social Media Community Manager?

AspectSocial Media Customer SupportSocial Media Community Manager
Primary FocusHandling customer inquiries, resolving issues, providing support via social mediaBuilding community, engaging followers, managing brand presence
Skills RequiredCustomer service, communication, problem-solvingContent creation, engagement strategies, communication
Work EnvironmentCustomer support centers, social media platformsSocial media channels, online communities
Common Employer TypesRetail, tech companies, service providersBrands, media agencies, marketing firms

While both roles involve social media, Social Media Customer Support focuses on assisting customers and resolving issues, whereas Social Media Community Managers focus on engaging and growing online communities to enhance brand loyalty.

More about Social Media Customer Support jobs

What cities are hiring for Social Media Customer Support jobs?

Cities with the most Social Media Customer Support job openings:

What states have the most Social Media Customer Support jobs?

States with the most job openings for Social Media Customer Support jobs include:

Social Media Customer Support jobs near you
Infographic showing various Social Media Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,341 per year, or $24.7 per hour.

Social Media Engagement Specialist

Ignite Social Media

Birmingham, MI • On-site

$55 - $75/hr

Other

Posted 9 days ago

Job description

Social Media Engagement Specialist

Interested in working for one of the World’s Top Social Media Agencies? Ignite Social Media isn’t just a thought leader in social media marketing— we’re the original social media marketing agency, and a force at work.

The Social Media Engagement Specialist rolefocuses on managing both reactive and proactive social media communities for large brands. It includes working closely with other community management staff, clients, and experts from other disciplines within the agency.

This is a hybrid position. Every Monday and Tuesday is in-person in either Cary, NC or Birmingham, MI.

Community Management Team Overview:

The community management discipline is responsible for many ongoing activities within clients' social media channels, such as:

  • Reactive and proactive engagement between a brand and its online communities—applying the expertise of channel nuances and community members’ online behaviors to help optimize engagement and provide strategic insights and recommendations to clients and internal teams
  • Editorial planning of social media content for channels such as Instagram, TikTok, Reddit, YouTube, etc.
  • Working with content producers to execute content and manage revisions

This role focuses on engagement work in the channels of a major retail brand

The ideal candidate has a passion for social media-driven brand engagement and is naturally proactive and curious, can follow defined and changing processes, isn't afraid to ask questions or suggest new ideas, and is exceptionally detail-oriented. This person should be extremely comfortable collaborating with clients and internal teams to ensure overall client goals and objectives are met.

Essential Duties and Responsibilities:
  • Work daily social media reactive shifts to provide impactful community engagement using the brand's established community guidelines, specifications, and processes
  • Find ways to optimize channel engagements — from creating new social responses to suggesting new processes or workflows
  • Be part of our on-call rotationsduring agency business hours
  • Identify and flag UGC that the client brand can potentially leverage
  • Understand how to drill down in Sprinklr to answer client-specific questions about volume, brand risk flags, PR crises, trends, and more
  • Assist with scheduling team shifts and updates
  • Help onboard and train new team members to work reactive shifts after mastering them yourself
  • Collaborate and problem-solve to ensure client goals and objectives are met
  • Available to cover weekend on-call shifts, if needed (will be compensated accordingly)
Required Experience and Qualifications:
  • 3-5 years' experience in consumer-facing social media reactive work, preferably for large retail brands (agency experience a plus)
  • Customer service-oriented and an understanding of how to have patience and showcase empathy in social responses
  • Exceptional written and verbal communication skills
  • Extremely focused, organized, buttoned-up
  • Professional experience using social media platforms for brands (Facebook, X, Instagram, as well as Instagram DMs, TikTok, YouTube, etc.)
  • Experience with third-party community management engagement tools (Sprinklr/Sprinklr Certifications a plus)
  • Nice to have: Experience working with a hybrid team and/or hybrid office model
WHAT WE OFFER:
  • Competitive salary
  • Full benefits package
  • Mystery Trips (including an annual out of town trip)
  • A trendy and fun workplace
  • A steady stream of interesting clients
  • A team of colleagues who are experts in their field

Ignite Social Media celebrates a diversity rich culture strengthened by equal employment opportunity.

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